CUNY Academic Commons

I was able to upload a 700kb PDF to a group normally. Will try a blog post now.

Yeah, I was able to upload this 700kb PDF to a blog post with no issues. Can I have more details on how to reproduce this? What browser etc.

It's happening in every browser for me, both inside of groups and in blog Dashboards.

Do you have the ability to test from a non-GC IP? Would that make a difference?

Can you upload it to your media gallery? Yeah, I can try from an off-gc machine...

http://commons.gc.cuny.edu/wp-admin/media-new.php is one of the URLs where I had the problem.

Dude I'm getting a "Under maintenance" page now. Any idea?

I was upgrading the site. It's back open now.

Ah ok, cool. So I just uploaded a 3MB image via that link... Are you guys pulling my leg? ;)

Could the problem relate to whether one is working from within the GC network or not?

Could the problem relate to whether one is working from within the GC network or not?

I thought that André tested from a non-GC IP?

Are there any debug fkags you could enable to help here? I'm having a hard time putting together what may have changed.

I'm having a hard time thinking of anything on the software end that would have caused this, or that you could use for debug - it seems like the problem is happening earlier than WP. WP itself isn't spitting out any errors - just timing out - so it's not clear what the break points would be.

Maybe I will write a quick HTML form that we can use for testing uploads from outside the WP environment. That may at least help to narrow things down. More to come.

Alright, test-driven approach all the way, man.

I'm still looking into it as well...

Thanks to both of you for your work on this.

André, can you test this upload form, to see if you get a timeout? I'm tethering from my phone at the moment so I can't easily test big file uploads. http://commons.gc.cuny.edu/uploadtest.php

Marvellous, will do.

Can't upload with the test form either from off-gc, while it also works from here :-P

Still working on it though ...

Well, at least that rules out WP as the root cause of the problem.

Feel free to take that little PHP file and use it for your purposes. It might be worth setting up another vhost on the same machine using the default apache config, dropping that file into it, and testing at the new URL. That could narrow it down even a bit more.

Well, at least that rules out WP as the root cause of the problem.

WP is always already above suspicion! Impugnable and irrepressible, it is.

Feel free to take that little PHP file and use it for your purposes.

Wow, Christmas has come early this year ;)

It might be worth setting up another vhost on the same machine using the default apache config, dropping that file into it, and testing at the new URL. That could narrow it down even a bit more.

Thanks for the suggestion. Turns out the same problem seems to be taking place at ws.gc.cuny.edu as well!

I had a colleague here help me test from his home rig and he tells me it worked fine with >300kb files.

Can I ask you all to please try from different ISPs, machines, etc and post in what you get? I won't be able to test from home until I'm home myself.

Thanks!

I've been doing a bit more testing, using the script at http://commons.gc.cuny.edu/uploadtest.php

- OS X 10.6.8, Firefox 8.0.1
- Time Warner Cable (Brooklyn)

I'm able to upload files up to about 90KB. Beyond that, it generally doesn't work.

But even below this 90KB point, it's spotty - sometimes the request will succeed, and sometimes I'll get a message "The connection to the server was reset while the page was loading." The frequency of this message seems to increase as the file size gets bigger. Interestingly, though, I've gotten this message once or twice in the last few weeks just during the normal course of browsing the Commons - normal GET requests. Refreshing the page always makes it work, so I never thought much of it, but it seems like they might be related.

André, could this be mod_security or something on that level? Can you glean anything useful from the access logs?

André, could this be mod_security or something on that level? Can you glean anything useful from the access logs?

I disabled mod_security for testing and nothing gets logged by httpd. The partial files get put into /tmp but not much more happens.

I hope it's not some esoteric network issue because some of our key network staff is off for the holidays.