College IR offices are the first line of support for new campus users to access and learn to use CBIL.

Access requires:

  1. A Citrix account provided by CUNY CIS (submit ticket to Service.Desk@cuny.edu)
  2. A Citrix web plug-in installed by campus IT
  3. A CBIL account in IRDBPROD2 provided by OIRA
    • Campus users should request CBIL accounts through their IR Director
    • IR Directors should email requests to Ariel.Cohen@cuny.edu
    • Requests should include new user's name, email address, telephone number, title, and department

Accounts for staff at CUNYfirst Wave 4 schools can be requested between crossover and the beginning of Fall 2014 registration.

Passwords for Citrix accounts can be reset by calling the CIS Service Desk at 212-541-0981

Passwords for CBIL/IRDB accounts can be reset by calling Albert Moy (OIRA DBA) at 212-541-1007

Also see Quick Start Guide