CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-09T19:18:02ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19732 (New): Twitter/X feedhttps://redmine.gc.cuny.edu/issues/197322024-02-09T19:18:02ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I work at the CUNY Graduate Center's Writing Center. On our CUNY Commons website, we have linked our Twitter/X account so that our Twitter/X feed appears on the right-hand side of our landing page.</p>
<p>I am using Chrome, and although I can see the Twitter/X feed on my computer, my colleague who is also using Chrome, cannot see the Twitter/X feed on his computer. The same goes for another colleague who uses Firefox, and the same goes for my phone, which uses Safari.</p>
<p>Would you please let us know how to fix this issue so that everyone can see the Twitter/X feed when they visit our website?</p>
<p>Thank you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Support #19680 (New): JetPack https://redmine.gc.cuny.edu/issues/196802024-02-05T18:19:08ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I am a writing consultant at the Graduate Center's Writing Center. We are in the process of creating a newsletter, which we will send to our mailing list, and we would like to use JetPack since it is already linked to our CUNY Commons website.</p>
<p>Unfortunately, as our mailing list exceeds 100 recipients, we cannot use the free version of JetPack. I am writing to inquire if</p>
<p>1. CUNY has a paid subscription to JetPack, which we can access.<br />2. If CUNY does not have a paid subscription to JetPack, can we at the Writing Center purchase this subscription and still have JetPack linked to our CUNY Commons website?</p>
<p>Thank you and I look forward to hearing from you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Support #19605 (New): AI question from Ned Bentonhttps://redmine.gc.cuny.edu/issues/196052024-01-26T17:19:25ZMarilyn WeberMweber@gc.cuny.edu
<p>Ned Benton asks:</p>
<p><a class="email" href="mailto:nbenton@jjay.cuny.edu">nbenton@jjay.cuny.edu</a> | January 26, 2024 9:20 am<br />Will CUNY Commons install any plug-ins that connect to AI services. I am thinking of this one but there may be others.</p>
<p><a class="external" href="https://wordpress.com/plugins/ai-engine">https://wordpress.com/plugins/ai-engine</a></p>
<p>I have posted in NESRI an article about AI and slavery records. Here it is.</p>
<p><a class="external" href="https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/">https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/</a></p>
<p>While this article reveals risks and deficiencies, I continue to think that AI could become a useful way to explain records of slavery at the individual level. We are working on a project we call NESRI 2.0 which involves adding several more fields to will enrich the interconnections between the 90,000 records that we have.</p>
<p>If we eventually do this system-wide, we have the challenge of presenting this to users. I first approach is to add a table to our locality reports that lists the families, in the locality specified for the report, with a link to click into the records of any family, so people in Boston can learn of families of enslaved people in the 1700s. But I also think that I can code the database to construct a test string that can be submitted as a prompt to an AI service to get back an essay about the family - the names and relationships and events in their lives and in the community when they lived. The service would have to have guardrails to not make up information.</p>
<p>Ned Benton</p> CUNY Academic Commons - Support #19591 (Reporter Feedback): sidebar problem for course sitehttps://redmine.gc.cuny.edu/issues/195912024-01-24T18:38:31ZMarilyn WeberMweber@gc.cuny.edu
<p>From a WS ticket:</p>
<p>I am currently facing an issue while attempting to edit the sidebar to display the course information on my page: <a class="external" href="https://kcccebioblitz.commons.gc.cuny.edu/">https://kcccebioblitz.commons.gc.cuny.edu/</a>. Despite my efforts to modify the content, the sidebar editing option seems to be inaccessible, and I can’t update the preset from my Dashboard.<br />To provide further context, I have attached an image illustrating the specific area of concern. Unfortunately, I am unable to locate the sidebar editing feature within the editing interface.<br />I would greatly appreciate your assistance in resolving this matter. If there are specific steps or tools, I need to use to access the sidebar editing options, kindly guide me through the process.</p> CUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #19277 (New): Hostos students can't registerhttps://redmine.gc.cuny.edu/issues/192772023-11-15T22:17:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Krysia Michael reports "8 students in my Hostos class attempted to register for the Commons today and never received emails for the confirmation. I’m wondering what might have gone wrong or if we should just wait longer."</p>
<p>This was two hours ago, and I still see them there in unconfirmed. Any idea?</p> CUNY Academic Commons - Support #18982 (Reporter Feedback): Sites missing pages, menus, icons, ba...https://redmine.gc.cuny.edu/issues/189822023-10-05T23:52:11ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>"Our websites are acting very strange across three browsers.<br />Our main site menu is sprawled out instead of dropping down, and the site homepage icon/banner is gone: <br /><a class="external" href="https://iletc.commons.gc.cuny.edu/we-authors/">https://iletc.commons.gc.cuny.edu/we-authors/</a> <br />These sites are missing most of the pages that we had in the menu, and the missing pages are gone from dashboard, as well, not even in a trash folder:<br /><a class="external" href="https://weauthors.commons.gc.cuny.edu/">https://weauthors.commons.gc.cuny.edu/</a><br /><a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a> (this site also has no more image at the top of the site).<br />Is there some kind of bug going on at the Commons? I just noticed all of these issues today. I don't see anything new on redmine so I can't imagine what's going on. <br />Thanks for your help!"</p> CUNY Academic Commons - Support #18877 (New): Elementor updatehttps://redmine.gc.cuny.edu/issues/188772023-09-20T20:35:14ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>"I work with the TLC (teaching and learning center). We have a website on the commons at this URL: <a class="external" href="https://ourtlc.commons.gc.cuny.edu/">https://ourtlc.commons.gc.cuny.edu/</a>. We're currently updating the site to work with new regulations. This site uses Elementor and Elementor Pro. Currently, there is an issue with the site. I've had to put it into maintenance mode for a bit. Elementor support suggests it's an issue with our version (we're at 3.12 while it's now at 3.16.2). I was wondering if there is any way for us to upgrade to the latest version of Elementor, since I can not do that on my end?</p>
<p>If this is not the place for these kinds of requests, could you redirect me as appropriate?</p>
<p>Best,<br />Hunter"</p> CUNY Academic Commons - Bug #18117 (New): ourtlc.commons.gc.cuny.edu/" is giving us a "critical e...https://redmine.gc.cuny.edu/issues/181172023-04-25T23:43:20ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>"I work with the TLC. Our URL "https://ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message and I am unsure as to why. This is a sudden issue. It wasn't doing this as early as two days ago. There's been no major changes and I am not sure how to fix the issue. Can we receive some guidance and help with this issue??<br />Professor Kevaughn Hunter City College of New York"</p>
<p>I (Marilyn) see this as well - Chrome, on a PC</p> CUNY Academic Commons - Support #18019 (New): Newsletter, anewhttps://redmine.gc.cuny.edu/issues/180192023-04-13T00:42:42ZMarilyn WeberMweber@gc.cuny.edu
<p>GC admin Rukshana Jalil writes:</p>
<p>I’d like to install a newsletter plugin for my program’s Commons site but not sure which one is available for us. I believe there were some issues with this in the past and I don’t know if it has been solved.</p>
<p>Could you let me know if I would be able to do this? This would be for four Commons sites (for each of the Certificate programs).</p>
<p>Searching Redmine, I see this tickets explaining the news letter problem</p>
<p><img src="https://redmine.gc.cuny.edu/attachments/download/25117/clipboard-202304122037-iw8nh.png" alt="" /></p>
<p>Are there any fresh takes on this perennial problem? Thank you!</p> CUNY Academic Commons - Support #17933 (New): trying to setup domain mappinghttps://redmine.gc.cuny.edu/issues/179332023-03-30T02:18:49ZMarilyn WeberMweber@gc.cuny.edu
<p>John DeLooper writes via ZendDesk:</p>
<p>Hello,<br />We are trying to setup domain mapping for <a class="external" href="https://bronxbusiness.commons.gc.cuny.edu/">https://bronxbusiness.commons.gc.cuny.edu/</a> to go to</p>
<p><a class="external" href="https://bronxbusiness.lehman.edu">https://bronxbusiness.lehman.edu</a></p>
<p>As per the instructions on <a class="external" href="https://help.commons.gc.cuny.edu/domain-mapping-commons/">https://help.commons.gc.cuny.edu/domain-mapping-commons/</a></p>
<p>I am writing to verify that the DNS record is setup correctly and your team can make the necessary changes on your end.</p>
<p>Thank you!</p>
<p>John</p>
<p><em>Are we able to do any mapping at this time?</em></p> CUNY Academic Commons - Support #17741 (New): Linking Google Calendarhttps://redmine.gc.cuny.edu/issues/177412023-02-28T17:41:29ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZenDesk:</p>
<p>"I'm having a hard time getting my Google Calendar talk to my site. Here are the links for both. I'd love some advice on what I'm missing.</p>
<p>Many thanks,<br />Meghan Gilbert</p>
<p><a class="external" href="https://calendar.google.com/calendar/u/0?cid=OGM0NjkyMmUzYmI4NGExMGFjOTIxMjJiYWJkMmJkNjYxNGRjMTMyZWJmOTM3NTg4MWViOGZjNmI2ZWYwZjY1YUBncm91cC5jYWxlbmRhci5nb29nbGUuY29t">https://calendar.google.com/calendar/u/0?cid=OGM0NjkyMmUzYmI4NGExMGFjOTIxMjJiYWJkMmJkNjYxNGRjMTMyZWJmOTM3NTg4MWViOGZjNmI2ZWYwZjY1YUBncm91cC5jYWxlbmRhci5nb29nbGUuY29t</a></p>
<p><a class="external" href="https://amteam.commons.gc.cuny.edu/">https://amteam.commons.gc.cuny.edu/</a>"</p> CUNY Academic Commons - Support #16545 (Reporter Feedback): "Bug in customizr? Gravity form submi...https://redmine.gc.cuny.edu/issues/165452022-07-29T15:46:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>We have a hopefully-simple question about a Gravity form that uses the post creation option on this site <a class="external" href="https://weauthors.commons.gc.cuny.edu/category/spanish/">https://weauthors.commons.gc.cuny.edu/category/spanish/</a></p>
<p>The problem is that even though we have the submitted image set to be the featured image of the post draft, the image never appears in the post itself: <a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a> (<a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a>)</p>
<p>I have ignored this for some time, because on the BMCC OL, where I also work, we have observed this to be a bug in this same theme that we are using here on the Commons site (Customizr).</p>
<p>However, perhaps your team has a solve? Is there any way to get the image to show in the post tile without us adding it manually? We are doing a large-scale project of CUNY student writing, and it would be a huge benefit to our instructors who have to publish hundreds of student submissions by hand as they come in.</p>
<p>Many thanks!</p>
<p>~</p> CUNY Academic Commons - Feature #5205 (New): Social Paper foldershttps://redmine.gc.cuny.edu/issues/52052016-02-10T15:15:18ZMarilyn WeberMweber@gc.cuny.edu
<p>Jojo Karlin writes:<br />"In ITP a classmate brought up the question of folders. We would love to have folders for navigating our social paper portfolios."</p>
<p>I reported that it would be considered for future releases</p> CUNY Academic Commons - Feature #5199 (New): add tables to the SP editorhttps://redmine.gc.cuny.edu/issues/51992016-02-04T17:05:49ZMarilyn WeberMweber@gc.cuny.edu
<p>From Erin Glass - "JFYI Danica Savonick wanted to use SP for posting the syllabus of a class she's teaching with Cathy Davidson. The lack of being able to add tables to the editor was a deal breaker for her"</p>