CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T19:35:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19853 (Duplicate): new problem commons.gc.cuny.edu took too long to ...https://redmine.gc.cuny.edu/issues/198532024-02-28T19:35:51ZMarilyn WeberMweber@gc.cuny.edu
<p>"This site can’t be reachedcommons.gc.cuny.edu took too long to respond.<br />Try:</p>
<p>Checking the connection<br />Checking the proxy and the firewall<br />Running Windows Network Diagnostics<br />ERR_CONNECTION_TIMED_OUT"</p> CUNY Academic Commons - Bug #19842 (Resolved): commons is loading very slowlyhttps://redmine.gc.cuny.edu/issues/198422024-02-27T17:52:00ZMarilyn WeberMweber@gc.cuny.edu
<p>noticed this on my PC using Chrome and Firefox, confirmed by a student on a MAC with Safari</p> CUNY Academic Commons - Bug #19569 (Resolved): Commons is downhttps://redmine.gc.cuny.edu/issues/195692024-01-22T15:45:00ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Support #18018 (Resolved): archive their capstone project - problemshttps://redmine.gc.cuny.edu/issues/180182023-04-13T00:34:05ZMarilyn WeberMweber@gc.cuny.edu
<p>Matt has asked me to amplify this ticket.</p>
<p>Stephen Klein (GC library) writes<br />I am attempting to help a student archive their capstone project:<br /><a class="external" href="https://bisexuality.commons.gc.cuny.edu">https://bisexuality.commons.gc.cuny.edu</a></p>
<p>and both Conifer (Web Recorder) and HTTRACK are not allowing us to capture her site. The site keeps on redirecting to:<br /><a class="external" href="https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu">https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu</a><br />Within Conifer and even after logging in we are blocked.</p>
<p>HTTRACK presents these errors:<br />HTTrack3.49-2+htsswf+htsjava launched on Wed, 12 Apr 2023 16:54:19 at <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> +<strong>.png +</strong>.gif +<strong>.jpg +</strong>.jpeg +<strong>.css +</strong>.js <del>ad.doubleclick.net/* -mime:application/foobar<br />(winhttrack -qwC2%Ps2u1%s%uN0%I0p3DaK0H0%kf2A25000%f#f -F "Mozilla/4.5 (compatible; HTTrack 3.0x; Windows 98)" -%F "<!-</del> Mirrored from %s%s by HTTrack Website Copier/3.x [XR&CO'2014], %s -->" -%l "en, <strong>" <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> -O1 "C:\Users\sklein\Desktop\Test" +</strong>.png +<strong>.gif +</strong>.jpg +<strong>.jpeg +</strong>.css +<strong>.js -ad.doubleclick.net/</strong> -mime:application/foobar )<br />Information, Warnings and Errors reported for this mirror:<br />note: the hts-log.txt file, and hts-cache folder, may contain sensitive information,<br />such as username/password authentication for websites mirrored in this project<br />do not share these files/folders if you want these information to remain private<br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1</a><br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1</a><br />16:54:21 Warning: No data seems to have been transferred during this session! : restoring previous one!</p>
<p>This is a new outcome, so something must have changed on the Commons side.<br />Definitely general to the Commons because I tested on a few Commons sites and the same result occured.</p>
<p>They need to deposit by the 14th.</p>
<p>Best,<br />Stephen</p> CUNY Academic Commons - Support #15022 (Rejected): ArabStages https://redmine.gc.cuny.edu/issues/150222021-12-02T14:45:23ZMarilyn WeberMweber@gc.cuny.edu
<p>The admin for ArabStages just reached out:</p>
<p>" Our site arabstages.commons.cuny.edu is no longer connecting to arabstages.org, as it gives us a notification "The connection is not private...This website may be impersonating.." The domain is owned by reclaim hosting such as European stages and JADT. We just paid our Subscription so we thought it may be a problem there. Would you be able to quickly approve this domain so it is back online? It can still be found on the commons.cuny.edu link but not our particular domain. Looking forward to hearing back how we can remedy this asap." </p>
<pre><code>I've sent this as an email too.</code></pre>
<p>Thanks!</p> CUNY Academic Commons - Support #14799 (Resolved): install the official Classic Widgets?https://redmine.gc.cuny.edu/issues/147992021-09-22T13:44:41ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>Can you please install the official Classic Widgets <<a class="external" href="https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term">https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term</a>> plugin?</p>
<p>Currently the Custom Sidebars plugin is NOT compatible with the new widgets edit screen (powered by Gutenberg).<br />I’d like to be able to continue using that plugin and WP is saying “Install the official Classic Widgets<<a class="external" href="https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term">https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term</a>> plugin if you want to continue using it.”</p>
<p>Thank you,<br />Amy Wolfe<br />Accessibility Librarian<br />CUNY Office of Library Services</p> CUNY Academic Commons - Bug #14008 (Resolved): invisible userhttps://redmine.gc.cuny.edu/issues/140082021-02-18T19:04:21ZMarilyn WeberMweber@gc.cuny.edu
<p>User Calvin Grispi cannot reset his password, and I don't see him in the user list. His email is <a class="email" href="mailto:CALVIN.GRISPI73@myhunter.cuny.edu">CALVIN.GRISPI73@myhunter.cuny.edu</a> I'm mystified.</p>
<p>Can you make it possible for him to reset the password? Thank you!</p> CUNY Academic Commons - Bug #13715 (Resolved): https://ulysses.commons.gc.cuny.edu downhttps://redmine.gc.cuny.edu/issues/137152020-12-17T03:39:41ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>I've created a website (<a class="external" href="https://ulysses.commons.gc.cuny.edu/wp-admin/">https://ulysses.commons.gc.cuny.edu/wp-admin/</a>) but, for some reason, quite unexpectedly I got a message which says "There has been a critical error on your website. Please check your site admin email inbox for instructions." I'm checking my email and don't see any emails. Could you please suggest what should I do in this case?</p>
<p>You can reach me at <a class="email" href="mailto:okin@gradcenter.cuny.edu">okin@gradcenter.cuny.edu</a>.</p>
<p>Thank you,<br />Ostap</p> CUNY Academic Commons - Bug #12584 (Resolved): No way to registerhttps://redmine.gc.cuny.edu/issues/125842020-03-27T18:18:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Yikes - First I thought the register button was just gone, now I see that <a class="external" href="https://commons.gc.cuny.edu/register/">https://commons.gc.cuny.edu/register/</a> doesn't lead anywhere. Screenshots attached.</p> CUNY Academic Commons - Support #11665 (Resolved): “My Groups” conflating two groupshttps://redmine.gc.cuny.edu/issues/116652019-07-24T17:53:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Michael Miller (Chief Librarian @ BCC) reports via Zendesk:</p>
<p>"I logged into the Academic Commons and went to the listing of “Groups” via the “My Groups” tab. The "Group" link to the CUNY Council of Chief Librarians is linking to the wrong group forum. <br />There are two groups:<br />1. - CUNY Council of Chief Librarians - <a class="external" href="https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/">https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/</a> <br />2. - CUNY Council of Chief Librarians: Agendas and Minutes - <a class="external" href="https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/">https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/</a> <br />The link to the first needs to be restored/corrected."</p>
<p>These are closed groups, so I can't replicate it. Michael has asked the admin of them to add me so that I can see if the problem exists when one goes to the URL, or if it's a fault withing My Groups. LMK if you need more info.</p> CUNY Academic Commons - Bug #6800 (Rejected): Is something going on? https://redmine.gc.cuny.edu/issues/68002016-11-18T19:30:54ZMarilyn WeberMweber@gc.cuny.edu
<p>One user is reporting "sluggishness" another reports "in the last week we have noticed that the site goes down periodically with seemingly little rhyme or reason. For about half an hour today, the site was inaccessible."</p> CUNY Academic Commons - Bug #6410 (Duplicate): Cannot log in - gives privacy errorhttps://redmine.gc.cuny.edu/issues/64102016-10-24T12:55:01ZMarilyn WeberMweber@gc.cuny.edu
<p>User Don Sutherland reports:<br />"When I try to go to my sites after logging into CUNY Commons, I receive a "Your connection is not private" (see attached) error and am unable to do so."</p>
<p>Just tried with the History blog and I can see the blog before I log in, but logging in doesn't work. Same error message.</p> CUNY Academic Commons - Bug #5435 (Resolved): Can't see the dashboardhttps://redmine.gc.cuny.edu/issues/54352016-04-12T14:44:09ZMarilyn WeberMweber@gc.cuny.edu
<p>I ad an admin at <a class="external" href="https://fellowships.commons.gc.cuny.edu/">https://fellowships.commons.gc.cuny.edu/</a> but can't see the dashboard. Can this be fixed? Today if possible. Sorry for the rush Thanks!!</p> CUNY Academic Commons - Outreach #5396 (Resolved): Add CUNY Central to the survey choices? https://redmine.gc.cuny.edu/issues/53962016-03-31T15:09:07ZMarilyn WeberMweber@gc.cuny.edu
<p>From the Zendesk portal:<br />"I just started to take the Academic Commons Survey and noticed that CUNY Central is not in the list of participating CUNY campuses. I clicked the option "None of the Above” for my location, and I think I was blocked from filling out the rest of the survey. I think CUNY Central should be added to the campus list because there are certainly a number of users for which that is their primary CUNY affiliation."</p>
<p>Can this be fixed? Thanks!</p>