CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T19:35:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19853 (Duplicate): new problem commons.gc.cuny.edu took too long to ...https://redmine.gc.cuny.edu/issues/198532024-02-28T19:35:51ZMarilyn WeberMweber@gc.cuny.edu
<p>"This site can’t be reachedcommons.gc.cuny.edu took too long to respond.<br />Try:</p>
<p>Checking the connection<br />Checking the proxy and the firewall<br />Running Windows Network Diagnostics<br />ERR_CONNECTION_TIMED_OUT"</p> CUNY Academic Commons - Bug #19842 (Resolved): commons is loading very slowlyhttps://redmine.gc.cuny.edu/issues/198422024-02-27T17:52:00ZMarilyn WeberMweber@gc.cuny.edu
<p>noticed this on my PC using Chrome and Firefox, confirmed by a student on a MAC with Safari</p> CUNY Academic Commons - Bug #19569 (Resolved): Commons is downhttps://redmine.gc.cuny.edu/issues/195692024-01-22T15:45:00ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Support #18018 (Resolved): archive their capstone project - problemshttps://redmine.gc.cuny.edu/issues/180182023-04-13T00:34:05ZMarilyn WeberMweber@gc.cuny.edu
<p>Matt has asked me to amplify this ticket.</p>
<p>Stephen Klein (GC library) writes<br />I am attempting to help a student archive their capstone project:<br /><a class="external" href="https://bisexuality.commons.gc.cuny.edu">https://bisexuality.commons.gc.cuny.edu</a></p>
<p>and both Conifer (Web Recorder) and HTTRACK are not allowing us to capture her site. The site keeps on redirecting to:<br /><a class="external" href="https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu">https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu</a><br />Within Conifer and even after logging in we are blocked.</p>
<p>HTTRACK presents these errors:<br />HTTrack3.49-2+htsswf+htsjava launched on Wed, 12 Apr 2023 16:54:19 at <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> +<strong>.png +</strong>.gif +<strong>.jpg +</strong>.jpeg +<strong>.css +</strong>.js <del>ad.doubleclick.net/* -mime:application/foobar<br />(winhttrack -qwC2%Ps2u1%s%uN0%I0p3DaK0H0%kf2A25000%f#f -F "Mozilla/4.5 (compatible; HTTrack 3.0x; Windows 98)" -%F "<!-</del> Mirrored from %s%s by HTTrack Website Copier/3.x [XR&CO'2014], %s -->" -%l "en, <strong>" <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> -O1 "C:\Users\sklein\Desktop\Test" +</strong>.png +<strong>.gif +</strong>.jpg +<strong>.jpeg +</strong>.css +<strong>.js -ad.doubleclick.net/</strong> -mime:application/foobar )<br />Information, Warnings and Errors reported for this mirror:<br />note: the hts-log.txt file, and hts-cache folder, may contain sensitive information,<br />such as username/password authentication for websites mirrored in this project<br />do not share these files/folders if you want these information to remain private<br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1</a><br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1</a><br />16:54:21 Warning: No data seems to have been transferred during this session! : restoring previous one!</p>
<p>This is a new outcome, so something must have changed on the Commons side.<br />Definitely general to the Commons because I tested on a few Commons sites and the same result occured.</p>
<p>They need to deposit by the 14th.</p>
<p>Best,<br />Stephen</p> CUNY Academic Commons - Support #15022 (Rejected): ArabStages https://redmine.gc.cuny.edu/issues/150222021-12-02T14:45:23ZMarilyn WeberMweber@gc.cuny.edu
<p>The admin for ArabStages just reached out:</p>
<p>" Our site arabstages.commons.cuny.edu is no longer connecting to arabstages.org, as it gives us a notification "The connection is not private...This website may be impersonating.." The domain is owned by reclaim hosting such as European stages and JADT. We just paid our Subscription so we thought it may be a problem there. Would you be able to quickly approve this domain so it is back online? It can still be found on the commons.cuny.edu link but not our particular domain. Looking forward to hearing back how we can remedy this asap." </p>
<pre><code>I've sent this as an email too.</code></pre>
<p>Thanks!</p> CUNY Academic Commons - Support #14799 (Resolved): install the official Classic Widgets?https://redmine.gc.cuny.edu/issues/147992021-09-22T13:44:41ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>Can you please install the official Classic Widgets <<a class="external" href="https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term">https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term</a>> plugin?</p>
<p>Currently the Custom Sidebars plugin is NOT compatible with the new widgets edit screen (powered by Gutenberg).<br />I’d like to be able to continue using that plugin and WP is saying “Install the official Classic Widgets<<a class="external" href="https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term">https://cunyoer.commons.gc.cuny.edu/wp-admin/plugin-install.php?s=classic%20widgets&tab=search&type=term</a>> plugin if you want to continue using it.”</p>
<p>Thank you,<br />Amy Wolfe<br />Accessibility Librarian<br />CUNY Office of Library Services</p> CUNY Academic Commons - Bug #14526 (Resolved): registration interface won't show a space to enter...https://redmine.gc.cuny.edu/issues/145262021-06-03T15:47:16ZMarilyn WeberMweber@gc.cuny.edu
<p>For years, I have sent out these instructions without problem:</p>
<p>Here are instructions to set up a Commons account without a CUNY address:<br />Go to <a class="external" href="https://commons.gc.cuny.edu">https://commons.gc.cuny.edu</a> (<a class="external" href="https://commons.gc.cuny.edu/">https://commons.gc.cuny.edu/</a>) and click Register in the upper right hand corner. Enter your personal address in the Email Address field, then hit Tab (not Enter). Now you will see a field asking for the signup code.</p>
<p>Now I have two Zendesk tickets from students who say that clicking Tab does not prompt a field to enter nonCUNY code. Trying on a mac with Chrome, I see what they mean. Can I ask you all to try it and let me know? Thanks!</p> CUNY Academic Commons - Bug #14008 (Resolved): invisible userhttps://redmine.gc.cuny.edu/issues/140082021-02-18T19:04:21ZMarilyn WeberMweber@gc.cuny.edu
<p>User Calvin Grispi cannot reset his password, and I don't see him in the user list. His email is <a class="email" href="mailto:CALVIN.GRISPI73@myhunter.cuny.edu">CALVIN.GRISPI73@myhunter.cuny.edu</a> I'm mystified.</p>
<p>Can you make it possible for him to reset the password? Thank you!</p> CUNY Academic Commons - Bug #12584 (Resolved): No way to registerhttps://redmine.gc.cuny.edu/issues/125842020-03-27T18:18:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Yikes - First I thought the register button was just gone, now I see that <a class="external" href="https://commons.gc.cuny.edu/register/">https://commons.gc.cuny.edu/register/</a> doesn't lead anywhere. Screenshots attached.</p> CUNY Academic Commons - Support #11665 (Resolved): “My Groups” conflating two groupshttps://redmine.gc.cuny.edu/issues/116652019-07-24T17:53:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Michael Miller (Chief Librarian @ BCC) reports via Zendesk:</p>
<p>"I logged into the Academic Commons and went to the listing of “Groups” via the “My Groups” tab. The "Group" link to the CUNY Council of Chief Librarians is linking to the wrong group forum. <br />There are two groups:<br />1. - CUNY Council of Chief Librarians - <a class="external" href="https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/">https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/</a> <br />2. - CUNY Council of Chief Librarians: Agendas and Minutes - <a class="external" href="https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/">https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/</a> <br />The link to the first needs to be restored/corrected."</p>
<p>These are closed groups, so I can't replicate it. Michael has asked the admin of them to add me so that I can see if the problem exists when one goes to the URL, or if it's a fault withing My Groups. LMK if you need more info.</p> CUNY Academic Commons - Bug #7995 (Resolved): http://on.socialpaper.gc.cuny.edu down? https://redmine.gc.cuny.edu/issues/79952017-04-20T13:29:48ZMarilyn WeberMweber@gc.cuny.edu
<p>Stephen Klein, GC librarian, reports<br />"For a few days now, I get the following page/prompt: <br />The CUNY Academic Commons is experiencing technical problems. For more details, visit the Commons status blog.Thanks for your patience.<br />when visiting: <br /><a class="external" href="http://on.socialpaper.gc.cuny.edu">http://on.socialpaper.gc.cuny.edu</a>"</p>
<p>I see it too.</p> CUNY Academic Commons - Bug #7994 (Resolved): Comments not appearinghttps://redmine.gc.cuny.edu/issues/79942017-04-20T13:27:36ZMarilyn WeberMweber@gc.cuny.edu
<p>Maris Panzani, an Admissions officer at the GC wrote "for some reason our posts won't allow comments any longer. For example <a class="external" href="https://newgcstudents.commons.gc.cuny.edu/2017/03/01/roommate-matching/">https://newgcstudents.commons.gc.cuny.edu/2017/03/01/roommate-matching/</a>"</p>
<p>Upon further investigation, the comments field is visible, but after I click submit I'm directed to a blank screen. If I then navigate to the page, the comments don't show. I tried this logged in as myself and under an alias, on both Chrome and Firefox.</p>
<p>There are some comments in the Trash visible in the Dashboard, but not anything recent.</p> CUNY Academic Commons - Bug #6800 (Rejected): Is something going on? https://redmine.gc.cuny.edu/issues/68002016-11-18T19:30:54ZMarilyn WeberMweber@gc.cuny.edu
<p>One user is reporting "sluggishness" another reports "in the last week we have noticed that the site goes down periodically with seemingly little rhyme or reason. For about half an hour today, the site was inaccessible."</p> CUNY Academic Commons - Bug #5435 (Resolved): Can't see the dashboardhttps://redmine.gc.cuny.edu/issues/54352016-04-12T14:44:09ZMarilyn WeberMweber@gc.cuny.edu
<p>I ad an admin at <a class="external" href="https://fellowships.commons.gc.cuny.edu/">https://fellowships.commons.gc.cuny.edu/</a> but can't see the dashboard. Can this be fixed? Today if possible. Sorry for the rush Thanks!!</p>