CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-06-15T18:23:10ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #18377 (Resolved): Author line pulls information from your Commons P...https://redmine.gc.cuny.edu/issues/183772023-06-15T18:23:10ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD, GC librarian Ingrid Conley-Abrams reports that "on this blog post, under my name = <a class="external" href="https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/">https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/</a> = there is no information, even though I've filled it out on the bio." (She means the profile - <a class="external" href="https://commons.gc.cuny.edu/members/ingridconleyabrams/">https://commons.gc.cuny.edu/members/ingridconleyabrams/</a>)</p>
<p>I (Marilyn) was unclear what she meant until I looked at other recent posts from Jill Cirasella or Elvis Bakaitis. The dashboard views of their posts don't show that they're indicated anything other than the author field (See screenshots)</p>
<p>I'm in a rush but can answer questions. I never use the author field at all, so am at a loss.</p> CUNY Academic Commons - Support #17933 (New): trying to setup domain mappinghttps://redmine.gc.cuny.edu/issues/179332023-03-30T02:18:49ZMarilyn WeberMweber@gc.cuny.edu
<p>John DeLooper writes via ZendDesk:</p>
<p>Hello,<br />We are trying to setup domain mapping for <a class="external" href="https://bronxbusiness.commons.gc.cuny.edu/">https://bronxbusiness.commons.gc.cuny.edu/</a> to go to</p>
<p><a class="external" href="https://bronxbusiness.lehman.edu">https://bronxbusiness.lehman.edu</a></p>
<p>As per the instructions on <a class="external" href="https://help.commons.gc.cuny.edu/domain-mapping-commons/">https://help.commons.gc.cuny.edu/domain-mapping-commons/</a></p>
<p>I am writing to verify that the DNS record is setup correctly and your team can make the necessary changes on your end.</p>
<p>Thank you!</p>
<p>John</p>
<p><em>Are we able to do any mapping at this time?</em></p> CUNY Academic Commons - Support #16545 (Reporter Feedback): "Bug in customizr? Gravity form submi...https://redmine.gc.cuny.edu/issues/165452022-07-29T15:46:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>We have a hopefully-simple question about a Gravity form that uses the post creation option on this site <a class="external" href="https://weauthors.commons.gc.cuny.edu/category/spanish/">https://weauthors.commons.gc.cuny.edu/category/spanish/</a></p>
<p>The problem is that even though we have the submitted image set to be the featured image of the post draft, the image never appears in the post itself: <a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a> (<a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a>)</p>
<p>I have ignored this for some time, because on the BMCC OL, where I also work, we have observed this to be a bug in this same theme that we are using here on the Commons site (Customizr).</p>
<p>However, perhaps your team has a solve? Is there any way to get the image to show in the post tile without us adding it manually? We are doing a large-scale project of CUNY student writing, and it would be a huge benefit to our instructors who have to publish hundreds of student submissions by hand as they come in.</p>
<p>Many thanks!</p>
<p>~</p> CUNY Academic Commons - Support #14246 (Resolved): "Weekly jQuery Migrate Status Update"https://redmine.gc.cuny.edu/issues/142462021-03-26T22:52:10ZMarilyn WeberMweber@gc.cuny.edu
<p>I've received the following email a few times in the last hour. Here's the body:</p>
<p>"Greetings!</p>
<p>This is a weekly summary of the warnings still present on your site, relating to the jQuery library. These errors should be addressed as soon as possible.</p>
<p>There have been no reported deprecations logged in the past week, maybe you no longer need this plugin?"</p>
<p>And here's why it came to me:<br />This email was automatically generated by the Enable jQuery Migrate Helper plugin on your website The Ph.D. Program in History<br />This email was automatically generated by the Enable jQuery Migrate Helper plugin on your website Help</p>
<p>Anything I should be doing here?</p> CUNY Academic Commons - Support #13255 (Resolved): Accessibility problemshttps://redmine.gc.cuny.edu/issues/132552020-08-28T17:11:58ZMarilyn WeberMweber@gc.cuny.edu
<p>Andie Silva reports:</p>
<p>It seems like the Accessibility widget isn't working. Nothing happens when I click either the font or the contract buttons. Not sure if this is something that can be fixed on your end or reported to the developer, but thought I'd bring it up!</p> CUNY Academic Commons - Support #13034 (Abandoned): a site is asking people to join the Commons t...https://redmine.gc.cuny.edu/issues/130342020-07-11T19:45:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>I read this<br /><a class="external" href="https://scrounger.commons.gc.cuny.edu">https://scrounger.commons.gc.cuny.edu</a></p>
<p>I went to this site to download code:<br /><a class="external" href="https://commons.gc.cuny.edu/register/">https://commons.gc.cuny.edu/register/</a></p>
<p>Would you please send me a signup code?</p>
<p>Your consideration in this matter would be appreciated.</p>
<p>Sincerely,<br />SCOTT<br />Former Adj Prof<br />-- <br />-- <br />-- <br />R. Scott Lewis<br /><a class="external" href="https://wampum1st.com">https://wampum1st.com</a><br />631 522 8615<br />888 653 6204</p> CUNY Academic Commons - Support #12352 (Abandoned): "posts list" page builder block optionhttps://redmine.gc.cuny.edu/issues/123522020-02-01T17:45:40ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>I'm a CUNY student and help run the page for the Brooklyn Waterfront Research Center at CityTech (<a class="external" href="https://bwrc.commons.gc.cuny.edu/">https://bwrc.commons.gc.cuny.edu/</a>). I'm not sure if you're the person to contact, but I have a very (hopefully?) simple question.</p>
<p>Is there a way to get the "posts list" page builder block option to be available / usable? I see that it's usually available (for example, in the demo version) but it doesn't come up for me in the list of block options for the page builder (screenshot below). If there's a way I can add that, please let me know!</p>
<p>Thanks,<br />Arielle</p>
<p>--<br />Arielle Lawson</p> CUNY Academic Commons - Support #11848 (Abandoned): a Dean of Faculty wants to share a large filehttps://redmine.gc.cuny.edu/issues/118482019-09-12T01:27:12ZMarilyn WeberMweber@gc.cuny.edu
<p>Cathy Leaker write via ZenDesk</p>
<p>"I am Dean of Faculty at Kingsborough Community College. We are hoping to share a password protected file showing the results of the COACHE faculty survey on a Commons site.</p>
<p>However, the Harvard Graduate School of Education, which administers the survey, distributes the data on a large Chrome html file (attached here) I tried to load it into the Commons but was told I couldn't because of security.</p>
<p>Is there any way i can get permission to share this file through the Commons?"</p>
<p>I tried to download it but it appears to be only 631 bytes - I assume because I don't have the password. I asked her if it needs to be shared as an HTML file or can it be converted to PDF.</p>
<p>Anything else I should ask? Do we ever make exceptions to this policy? Thanks!</p> CUNY Academic Commons - Support #11665 (Resolved): “My Groups” conflating two groupshttps://redmine.gc.cuny.edu/issues/116652019-07-24T17:53:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Michael Miller (Chief Librarian @ BCC) reports via Zendesk:</p>
<p>"I logged into the Academic Commons and went to the listing of “Groups” via the “My Groups” tab. The "Group" link to the CUNY Council of Chief Librarians is linking to the wrong group forum. <br />There are two groups:<br />1. - CUNY Council of Chief Librarians - <a class="external" href="https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/">https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/</a> <br />2. - CUNY Council of Chief Librarians: Agendas and Minutes - <a class="external" href="https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/">https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/</a> <br />The link to the first needs to be restored/corrected."</p>
<p>These are closed groups, so I can't replicate it. Michael has asked the admin of them to add me so that I can see if the problem exists when one goes to the URL, or if it's a fault withing My Groups. LMK if you need more info.</p> CUNY Academic Commons - Bug #11483 (Resolved): "Add New user" not workinghttps://redmine.gc.cuny.edu/issues/114832019-05-21T17:12:19ZMarilyn WeberMweber@gc.cuny.edu
<p>Tom Harbison reports:</p>
<p>"Hello Commons Support Team,<br />For the past 15 minutes, I have been finding that clicking on Users->Add New fails to load the add new users interface. When I click that link on the left side of the dashboard, nothing happens. If I click “Add Existing” at the top of the users.php page, or if I navigate directly to the user-new.php page for the course, I’m redirected to the course dashboard. I’ve tried on a couple of courses:<br /><a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu">https://testportfolio20190516.commons.gc.cuny.edu</a> (<a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu/">https://testportfolio20190516.commons.gc.cuny.edu/</a>)<br /><a class="external" href="https://sandboxfun.commons.gc.cuny.edu">https://sandboxfun.commons.gc.cuny.edu</a> (<a class="external" href="https://sandboxfun.commons.gc.cuny.edu/">https://sandboxfun.commons.gc.cuny.edu/</a>)<br />I’ve tried from Chrome and FF in iOS 10.14.5 and from Chrome on a Chromebook, and get the same symptom"</p>
<p>I'm having the same problem on Chrome on a PC.</p> CUNY Academic Commons - Support #10440 (Resolved): Acert post problemhttps://redmine.gc.cuny.edu/issues/104402018-10-05T14:23:51ZMarilyn WeberMweber@gc.cuny.edu
<p>Matt Mccaleb report:</p>
<p>I'm having trouble with our website, acert.hunter.cuny.edu. Whenever I create a new post, it can sometimes take up to days for it to populate on our front page. Is there a specific reason for this? Can I change that setting?</p>
<p>Matt</p> CUNY Academic Commons - Bug #9992 (Resolved): ACERT website down againhttps://redmine.gc.cuny.edu/issues/99922018-07-10T15:54:15ZMarilyn WeberMweber@gc.cuny.edu
<p>I tried to reopen <a class="external" href="https://redmine.gc.cuny.edu/issues/9977">https://redmine.gc.cuny.edu/issues/9977</a> but could not.</p>
<p>The user reports that both are down again:</p>
<p><a class="external" href="http://acert.hunter.cuny.edu/">http://acert.hunter.cuny.edu/</a><br /><a class="external" href="https://acert.commons.gc.cuny.edu/">https://acert.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Bug #9768 (Resolved): search function on the Directory page https://redmine.gc.cuny.edu/issues/97682018-05-11T17:23:53ZMarilyn WeberMweber@gc.cuny.edu
<p>The search function on the Directory page (<a class="external" href="https://commons.gc.cuny.edu/members/">https://commons.gc.cuny.edu/members/</a>) seems to not work. See attached screenshot of me seeking Boone.</p> CUNY Academic Commons - Support #9355 (Resolved): 14gb of video?https://redmine.gc.cuny.edu/issues/93552018-03-07T15:06:21ZMarilyn WeberMweber@gc.cuny.edu
<p>User Sean O'Heir (Electronic Resources Librarian) asks:</p>
<p>I have a professor here at City College who wants to post 14 gigabytes of video.<br />Can you support that ?</p> CUNY Academic Commons - Bug #8937 (Resolved): videos gonehttps://redmine.gc.cuny.edu/issues/89372017-11-26T17:54:41ZMarilyn WeberMweber@gc.cuny.edu
<p>User Koby Oppenheim writes: "I had a question about videos on the Academic Commons. A few years back we lead a project among GC students to create videos and teaching resources on immigration. Recently, we were informed that the videos are no longer available on the site. I see if you could help us figure out why not or what happened. The site is: <a class="external" href="https://teachingimmigration.commons.gc.cuny.edu">https://teachingimmigration.commons.gc.cuny.edu</a> <br />We were recently contacted by another GC student who wanted to use the materials in the classroom, but could not access the videos."</p>
<p>Are these videos gone because of the lack of captions? What can be done? Let me know if you need more information. Thanks!</p>