CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T19:35:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19853 (Duplicate): new problem commons.gc.cuny.edu took too long to ...https://redmine.gc.cuny.edu/issues/198532024-02-28T19:35:51ZMarilyn WeberMweber@gc.cuny.edu
<p>"This site can’t be reachedcommons.gc.cuny.edu took too long to respond.<br />Try:</p>
<p>Checking the connection<br />Checking the proxy and the firewall<br />Running Windows Network Diagnostics<br />ERR_CONNECTION_TIMED_OUT"</p> CUNY Academic Commons - Bug #19842 (Resolved): commons is loading very slowlyhttps://redmine.gc.cuny.edu/issues/198422024-02-27T17:52:00ZMarilyn WeberMweber@gc.cuny.edu
<p>noticed this on my PC using Chrome and Firefox, confirmed by a student on a MAC with Safari</p> CUNY Academic Commons - Bug #19569 (Resolved): Commons is downhttps://redmine.gc.cuny.edu/issues/195692024-01-22T15:45:00ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #12006 (Resolved): Invite system is broken.https://redmine.gc.cuny.edu/issues/120062019-10-22T23:02:27ZMarilyn WeberMweber@gc.cuny.edu
<p>Reported on ZenDesk, happening for me as well. After I enter an email in the invite modal, I see <br />"You are not the administrator of any sites." <br />"You are not a member of any groups that allow invitations."</p> CUNY Academic Commons - Support #11665 (Resolved): “My Groups” conflating two groupshttps://redmine.gc.cuny.edu/issues/116652019-07-24T17:53:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Michael Miller (Chief Librarian @ BCC) reports via Zendesk:</p>
<p>"I logged into the Academic Commons and went to the listing of “Groups” via the “My Groups” tab. The "Group" link to the CUNY Council of Chief Librarians is linking to the wrong group forum. <br />There are two groups:<br />1. - CUNY Council of Chief Librarians - <a class="external" href="https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/">https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/</a> <br />2. - CUNY Council of Chief Librarians: Agendas and Minutes - <a class="external" href="https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/">https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/</a> <br />The link to the first needs to be restored/corrected."</p>
<p>These are closed groups, so I can't replicate it. Michael has asked the admin of them to add me so that I can see if the problem exists when one goes to the URL, or if it's a fault withing My Groups. LMK if you need more info.</p> CUNY Academic Commons - Bug #7995 (Resolved): http://on.socialpaper.gc.cuny.edu down? https://redmine.gc.cuny.edu/issues/79952017-04-20T13:29:48ZMarilyn WeberMweber@gc.cuny.edu
<p>Stephen Klein, GC librarian, reports<br />"For a few days now, I get the following page/prompt: <br />The CUNY Academic Commons is experiencing technical problems. For more details, visit the Commons status blog.Thanks for your patience.<br />when visiting: <br /><a class="external" href="http://on.socialpaper.gc.cuny.edu">http://on.socialpaper.gc.cuny.edu</a>"</p>
<p>I see it too.</p> CUNY Academic Commons - Bug #7994 (Resolved): Comments not appearinghttps://redmine.gc.cuny.edu/issues/79942017-04-20T13:27:36ZMarilyn WeberMweber@gc.cuny.edu
<p>Maris Panzani, an Admissions officer at the GC wrote "for some reason our posts won't allow comments any longer. For example <a class="external" href="https://newgcstudents.commons.gc.cuny.edu/2017/03/01/roommate-matching/">https://newgcstudents.commons.gc.cuny.edu/2017/03/01/roommate-matching/</a>"</p>
<p>Upon further investigation, the comments field is visible, but after I click submit I'm directed to a blank screen. If I then navigate to the page, the comments don't show. I tried this logged in as myself and under an alias, on both Chrome and Firefox.</p>
<p>There are some comments in the Trash visible in the Dashboard, but not anything recent.</p> CUNY Academic Commons - Bug #6800 (Rejected): Is something going on? https://redmine.gc.cuny.edu/issues/68002016-11-18T19:30:54ZMarilyn WeberMweber@gc.cuny.edu
<p>One user is reporting "sluggishness" another reports "in the last week we have noticed that the site goes down periodically with seemingly little rhyme or reason. For about half an hour today, the site was inaccessible."</p> CUNY Academic Commons - Bug #6599 (Duplicate): Accept Friend button not workinghttps://redmine.gc.cuny.edu/issues/65992016-11-04T15:16:21ZMarilyn WeberMweber@gc.cuny.edu
<p>A Zendesk user reports:</p>
<p>I'm trying to accept a friend request on the CUNY Commons site. On the friends/requests/ page on my profile, clicking the Accept button opens up a tab to <a class="external" href="https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com">https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com</a>] but does not mark the request as accepted.<br />I'm running Firefox on Windows. I paused AdBlock and Ghostery so there is probably no interference from a browser plugin.<br />This seems like a bug -- just giving you a heads up.<br />Robin<br />—<br />Robin Camille Davis<br />Emerging Technologies & Online Learning Librarian</p>
<p>I am able to replicate this on Chrome on a PC. Attached screenshots show before and after</p> CUNY Academic Commons - Bug #6410 (Duplicate): Cannot log in - gives privacy errorhttps://redmine.gc.cuny.edu/issues/64102016-10-24T12:55:01ZMarilyn WeberMweber@gc.cuny.edu
<p>User Don Sutherland reports:<br />"When I try to go to my sites after logging into CUNY Commons, I receive a "Your connection is not private" (see attached) error and am unable to do so."</p>
<p>Just tried with the History blog and I can see the blog before I log in, but logging in doesn't work. Same error message.</p> CUNY Academic Commons - Bug #6286 (Resolved): Groups pages not displaying at all!https://redmine.gc.cuny.edu/issues/62862016-10-14T14:13:56ZMarilyn WeberMweber@gc.cuny.edu
<p>Katina Rogers reported:<br />"Groups pages are silently failing for me; the following pages will not load but display only an empty browser window, no error message:</p>
<p><a class="external" href="https://commons.gc.cuny.edu/groups/digital-humanities-initiative/">https://commons.gc.cuny.edu/groups/digital-humanities-initiative/</a> <br /><a class="external" href="http://commons.gc.cuny.edu/groups/">http://commons.gc.cuny.edu/groups/</a></p>
<p>I'm using Chrome and the error occurred at 9:42am on Friday, 10/14. I don't need any follow-up or support, just reporting the error."</p>
<p>I'm also using Chrome and am seeing the same thing. Two screenshots attached.</p> CUNY Academic Commons - Bug #5872 (Resolved): Whole Commons is downhttps://redmine.gc.cuny.edu/issues/58722016-08-08T13:13:31ZMarilyn WeberMweber@gc.cuny.edu
<p>"Error establishing a database connection" no matter what page I try. I'm at home, trying on chrome and Firefox on a PC. did we expect this?</p> CUNY Academic Commons - Bug #5435 (Resolved): Can't see the dashboardhttps://redmine.gc.cuny.edu/issues/54352016-04-12T14:44:09ZMarilyn WeberMweber@gc.cuny.edu
<p>I ad an admin at <a class="external" href="https://fellowships.commons.gc.cuny.edu/">https://fellowships.commons.gc.cuny.edu/</a> but can't see the dashboard. Can this be fixed? Today if possible. Sorry for the rush Thanks!!</p> CUNY Academic Commons - Outreach #5396 (Resolved): Add CUNY Central to the survey choices? https://redmine.gc.cuny.edu/issues/53962016-03-31T15:09:07ZMarilyn WeberMweber@gc.cuny.edu
<p>From the Zendesk portal:<br />"I just started to take the Academic Commons Survey and noticed that CUNY Central is not in the list of participating CUNY campuses. I clicked the option "None of the Above” for my location, and I think I was blocked from filling out the rest of the survey. I think CUNY Central should be added to the campus list because there are certainly a number of users for which that is their primary CUNY affiliation."</p>
<p>Can this be fixed? Thanks!</p> CUNY Academic Commons - Bug #4649 (Resolved): Submit button has disappeared https://redmine.gc.cuny.edu/issues/46492015-09-22T15:16:02ZMarilyn WeberMweber@gc.cuny.edu
<p>on the Create New account page. See attached screenshot.</p>
<p>(Submitted through ZenDesk:<br />I am a faculty member at LaGuardia Community College. I am trying to register for CUNY Academic Commons, but every time I try, there is no submit button. I can enter my information, but I cannot submit it. I would appreciate any help you could give me.</p>
<p>Joy Sanchez-Taylor</p>
<p>Department of English)</p>