CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T23:26:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19856 (Resolved): WS tickets showing html markup tagshttps://redmine.gc.cuny.edu/issues/198562024-02-28T23:26:51ZMarilyn WeberMweber@gc.cuny.edu
<p>Colin (I think) -</p>
<p>Any idea why the WS tickets are suddenly showing html markup tags? Sorry if this is picayune; I'm just finding it difficult to read.</p> CUNY Academic Commons - Support #19732 (New): Twitter/X feedhttps://redmine.gc.cuny.edu/issues/197322024-02-09T19:18:02ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I work at the CUNY Graduate Center's Writing Center. On our CUNY Commons website, we have linked our Twitter/X account so that our Twitter/X feed appears on the right-hand side of our landing page.</p>
<p>I am using Chrome, and although I can see the Twitter/X feed on my computer, my colleague who is also using Chrome, cannot see the Twitter/X feed on his computer. The same goes for another colleague who uses Firefox, and the same goes for my phone, which uses Safari.</p>
<p>Would you please let us know how to fix this issue so that everyone can see the Twitter/X feed when they visit our website?</p>
<p>Thank you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Support #19680 (New): JetPack https://redmine.gc.cuny.edu/issues/196802024-02-05T18:19:08ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I am a writing consultant at the Graduate Center's Writing Center. We are in the process of creating a newsletter, which we will send to our mailing list, and we would like to use JetPack since it is already linked to our CUNY Commons website.</p>
<p>Unfortunately, as our mailing list exceeds 100 recipients, we cannot use the free version of JetPack. I am writing to inquire if</p>
<p>1. CUNY has a paid subscription to JetPack, which we can access.<br />2. If CUNY does not have a paid subscription to JetPack, can we at the Writing Center purchase this subscription and still have JetPack linked to our CUNY Commons website?</p>
<p>Thank you and I look forward to hearing from you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Feature #19609 (Rejected): new CV and cuny.ishttps://redmine.gc.cuny.edu/issues/196092024-01-26T17:39:09ZMarilyn WeberMweber@gc.cuny.edu
<p>I have a cuny.is - cuny.is/mweber - but it isn't showing on my profile page. Should it be there already?</p> CUNY Academic Commons - Support #19605 (New): AI question from Ned Bentonhttps://redmine.gc.cuny.edu/issues/196052024-01-26T17:19:25ZMarilyn WeberMweber@gc.cuny.edu
<p>Ned Benton asks:</p>
<p><a class="email" href="mailto:nbenton@jjay.cuny.edu">nbenton@jjay.cuny.edu</a> | January 26, 2024 9:20 am<br />Will CUNY Commons install any plug-ins that connect to AI services. I am thinking of this one but there may be others.</p>
<p><a class="external" href="https://wordpress.com/plugins/ai-engine">https://wordpress.com/plugins/ai-engine</a></p>
<p>I have posted in NESRI an article about AI and slavery records. Here it is.</p>
<p><a class="external" href="https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/">https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/</a></p>
<p>While this article reveals risks and deficiencies, I continue to think that AI could become a useful way to explain records of slavery at the individual level. We are working on a project we call NESRI 2.0 which involves adding several more fields to will enrich the interconnections between the 90,000 records that we have.</p>
<p>If we eventually do this system-wide, we have the challenge of presenting this to users. I first approach is to add a table to our locality reports that lists the families, in the locality specified for the report, with a link to click into the records of any family, so people in Boston can learn of families of enslaved people in the 1700s. But I also think that I can code the database to construct a test string that can be submitted as a prompt to an AI service to get back an essay about the family - the names and relationships and events in their lives and in the community when they lived. The service would have to have guardrails to not make up information.</p>
<p>Ned Benton</p> CUNY Academic Commons - Support #19591 (Reporter Feedback): sidebar problem for course sitehttps://redmine.gc.cuny.edu/issues/195912024-01-24T18:38:31ZMarilyn WeberMweber@gc.cuny.edu
<p>From a WS ticket:</p>
<p>I am currently facing an issue while attempting to edit the sidebar to display the course information on my page: <a class="external" href="https://kcccebioblitz.commons.gc.cuny.edu/">https://kcccebioblitz.commons.gc.cuny.edu/</a>. Despite my efforts to modify the content, the sidebar editing option seems to be inaccessible, and I can’t update the preset from my Dashboard.<br />To provide further context, I have attached an image illustrating the specific area of concern. Unfortunately, I am unable to locate the sidebar editing feature within the editing interface.<br />I would greatly appreciate your assistance in resolving this matter. If there are specific steps or tools, I need to use to access the sidebar editing options, kindly guide me through the process.</p> CUNY Academic Commons - Bug #19524 (Rejected): lost super powershttps://redmine.gc.cuny.edu/issues/195242024-01-12T03:16:15ZMarilyn WeberMweber@gc.cuny.edu
<p>I can log in as Marilyn_super, but I can't get to the recently registered or the Network dashboard. Please help. Thanks</p> CUNY Academic Commons - Support #19466 (Duplicate): Gambling site brought to our attentionhttps://redmine.gc.cuny.edu/issues/194662023-12-28T21:35:31ZMarilyn WeberMweber@gc.cuny.edu
<p><a class="external" href="https://slot5000.commons.gc.cuny.edu/">https://slot5000.commons.gc.cuny.edu/</a></p>
<p>I've made it non-public for now</p> CUNY Academic Commons - Bug #19277 (New): Hostos students can't registerhttps://redmine.gc.cuny.edu/issues/192772023-11-15T22:17:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Krysia Michael reports "8 students in my Hostos class attempted to register for the Commons today and never received emails for the confirmation. I’m wondering what might have gone wrong or if we should just wait longer."</p>
<p>This was two hours ago, and I still see them there in unconfirmed. Any idea?</p> CUNY Academic Commons - Support #19210 (Resolved): Google Scholar problemhttps://redmine.gc.cuny.edu/issues/192102023-11-06T20:14:00ZMarilyn WeberMweber@gc.cuny.edu
<p>Joseph Reynolds Van Der Naald writes</p>
<p>The Google Scholar URL field for our CUNY Academic Commons profiles appear to be misdirected. From the attachment, you can see I have entered the URL for Google Scholar profile, but when you click the Google Scholar icon, it directs to <a class="external" href="https://commons.gc.cuny.edu/members/jvandernaald/scholar.google.com/citations?user=pkz3PXcAAAAJ&hl=en">https://commons.gc.cuny.edu/members/jvandernaald/scholar.google.com/citations?user=pkz3PXcAAAAJ&hl=en</a>. So it appears to be combining the 'commons' URL and the Google Scholar URL.</p> CUNY Academic Commons - Bug #16990 (Resolved): all blog posts are appearing as comments on a sitehttps://redmine.gc.cuny.edu/issues/169902022-10-08T14:44:50ZMarilyn WeberMweber@gc.cuny.edu
<p>Pamela Jean Stemberg reports</p>
<p>"My page <a class="external" href="https://v1innycchildren.commons.gc.cuny.edu/">https://v1innycchildren.commons.gc.cuny.edu/</a><br />suddenly has blog posts at the end of it that has nothing to do with it. I can't find them on the page, but they shouldn't be there. I turned off the ping backs, but I can't get rid of the blog posts."</p>
<p>I see exactly what she means - her site is pulling in other blogs that have public posts as comments. Nothing in the Discussion settings looks unusual to me (see attached.)</p>
<p>I'm looking now to see if other sites are having this problem.</p> CUNY Academic Commons - Support #15686 (Resolved): ZenDesk introducing "triggers"https://redmine.gc.cuny.edu/issues/156862022-03-21T17:04:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Ray, Matt wanted you to have a look at this:</p>
<p>"HI MARILYN,</p>
<p>Zendesk has introduced a new feature called trigger categories to help customers organize triggers and make them easier to manage. Beginning March 31, 2022, we will be automatically adding a default category to your triggers. Our records indicate you have not yet enabled triggers in your account and will be affected by this change, so we’re reaching out with a friendly reminder in case you missed our in-product notification.</p>
<p>What does this mean? <br />In January 2021, Zendesk rolled out trigger categories as an opt-in feature and since then, many of our customers have taken advantage of this functionality with great results. We are now moving to the next phase of this rollout and will automatically add categories for customers who have not enabled them by March 31.</p>
<p>Please note that this change will not impact the order or the behavior of your triggers. Triggers will continue to execute in the sequence in which they’re ordered, as they always have.</p>
<p>What do I need to do? <br />We encourage you to get ahead of this change by enabling this functionality on your trigger edit page. Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API or the Zendesk user interface. If you don’t specify a category when creating a new trigger, we will select a category for you.</p>
<p>If you don’t take action, after March 31, 2022 you’ll see a default category appear in your list of triggers. This will not impact the way your triggers execute and you shouldn’t notice any other change.</p>
<p>Please refer to this article for details, and partner with your developer resources as appropriate. And as always, you can contact us if you have questions or need additional support.</p>
<p>The Zendesk Team</p>
<p>"</p> CUNY Academic Commons - Support #13935 (Resolved): Add Users sidebar widget not workinghttps://redmine.gc.cuny.edu/issues/139352021-02-03T04:08:37ZMarilyn WeberMweber@gc.cuny.edu
<p>I'm having an issue with the Add Users sidebar widget. I'm (meaning, my students) not seeing the Add Me! button. I didn't listen to a conflict message earlier and now have removed some useful plugins in an effort to fix it. Is it the theme or a plugin conflict?</p>
<p>My site is <a class="external" href="https://wgs1001sp21.commons.gc.cuny.edu/">https://wgs1001sp21.commons.gc.cuny.edu/</a> and I'm the admin/instructor. Thanks in advance for the help.</p> CUNY Academic Commons - Feature #13912 (Abandoned): posting "missed schedule"https://redmine.gc.cuny.edu/issues/139122021-01-28T23:08:52ZMarilyn WeberMweber@gc.cuny.edu
<p>Sorry to make trouble. I use the schedule feature quite a lot for my site. A few months ago, I had a problem with "missed schedule" posts. It resolved, but is now happening again. Marking as Low Priority - no problem if you're too swamped to get to it now. Thanks!</p> CUNY Academic Commons - Support #13201 (Rejected): PDF embedderhttps://redmine.gc.cuny.edu/issues/132012020-08-15T15:23:14ZMarilyn WeberMweber@gc.cuny.edu
<p>Apologies if we discussed this before. Is it impossible to use the PDF embedder plugin in the block editor? Someone on Zendesk couldn't find it there but sees it easily in classic. That person't problem is solved, so there's no rush on this "problem" (which may be a Marilyn error and not a problem at all).</p>