CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-06-15T18:23:10ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #18377 (Resolved): Author line pulls information from your Commons P...https://redmine.gc.cuny.edu/issues/183772023-06-15T18:23:10ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD, GC librarian Ingrid Conley-Abrams reports that "on this blog post, under my name = <a class="external" href="https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/">https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/</a> = there is no information, even though I've filled it out on the bio." (She means the profile - <a class="external" href="https://commons.gc.cuny.edu/members/ingridconleyabrams/">https://commons.gc.cuny.edu/members/ingridconleyabrams/</a>)</p>
<p>I (Marilyn) was unclear what she meant until I looked at other recent posts from Jill Cirasella or Elvis Bakaitis. The dashboard views of their posts don't show that they're indicated anything other than the author field (See screenshots)</p>
<p>I'm in a rush but can answer questions. I never use the author field at all, so am at a loss.</p> CUNY Academic Commons - Support #17933 (New): trying to setup domain mappinghttps://redmine.gc.cuny.edu/issues/179332023-03-30T02:18:49ZMarilyn WeberMweber@gc.cuny.edu
<p>John DeLooper writes via ZendDesk:</p>
<p>Hello,<br />We are trying to setup domain mapping for <a class="external" href="https://bronxbusiness.commons.gc.cuny.edu/">https://bronxbusiness.commons.gc.cuny.edu/</a> to go to</p>
<p><a class="external" href="https://bronxbusiness.lehman.edu">https://bronxbusiness.lehman.edu</a></p>
<p>As per the instructions on <a class="external" href="https://help.commons.gc.cuny.edu/domain-mapping-commons/">https://help.commons.gc.cuny.edu/domain-mapping-commons/</a></p>
<p>I am writing to verify that the DNS record is setup correctly and your team can make the necessary changes on your end.</p>
<p>Thank you!</p>
<p>John</p>
<p><em>Are we able to do any mapping at this time?</em></p> CUNY Academic Commons - Support #16545 (Reporter Feedback): "Bug in customizr? Gravity form submi...https://redmine.gc.cuny.edu/issues/165452022-07-29T15:46:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>We have a hopefully-simple question about a Gravity form that uses the post creation option on this site <a class="external" href="https://weauthors.commons.gc.cuny.edu/category/spanish/">https://weauthors.commons.gc.cuny.edu/category/spanish/</a></p>
<p>The problem is that even though we have the submitted image set to be the featured image of the post draft, the image never appears in the post itself: <a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a> (<a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a>)</p>
<p>I have ignored this for some time, because on the BMCC OL, where I also work, we have observed this to be a bug in this same theme that we are using here on the Commons site (Customizr).</p>
<p>However, perhaps your team has a solve? Is there any way to get the image to show in the post tile without us adding it manually? We are doing a large-scale project of CUNY student writing, and it would be a huge benefit to our instructors who have to publish hundreds of student submissions by hand as they come in.</p>
<p>Many thanks!</p>
<p>~</p> CUNY Academic Commons - Bug #16172 (Resolved): "Lost your password" link not in error messgehttps://redmine.gc.cuny.edu/issues/161722022-05-27T15:44:03ZMarilyn WeberMweber@gc.cuny.edu
<p>I accidentally tried to log in without a passwords, and when I did, I got a pop-up box suggesting that I should use the "Lost your password" link above, but it wasn't there. See attached</p> CUNY Academic Commons - Support #15978 (Resolved): .tex files? https://redmine.gc.cuny.edu/issues/159782022-04-26T01:11:55ZMarilyn WeberMweber@gc.cuny.edu
<p>Elvis from the GC library asks:</p>
<p>One of our Open Knowledge Fellows was hoping to upload a .tex file , but it did not allow for upload...he tried to upload a .zip file as well. Is there a reason these formats are not permitted? Thank you for considering! - Elvis</p> CUNY Academic Commons - Support #12741 (Abandoned): Tableau Public Viz Blockhttps://redmine.gc.cuny.edu/issues/127412020-05-04T01:47:23ZMarilyn WeberMweber@gc.cuny.edu
<p>From ZenDesk</p>
<p>"I don’t know if there is an easy way to embed a tableau public visualization into my Wordpress site on the Commons. I have tried the embed block, using iframe, and the Tableau JavaScript API but none of them have worked. I found a plugin that could be helpful to embedding tableau public visualizations.</p>
<p>Here is the link: <a class="external" href="https://wordpress.org/plugins/wptab-tableau-public-viz-block/">https://wordpress.org/plugins/wptab-tableau-public-viz-block/</a>"</p>
<p>I'm at a loss, sorry to say.</p> CUNY Academic Commons - Support #11813 (Resolved): “Change Password Protected Message” plugin r...https://redmine.gc.cuny.edu/issues/118132019-08-30T16:55:55ZMarilyn WeberMweber@gc.cuny.edu
<p>User Kristen Cribbs asks via Zendesk - "I am writing to see if it would be possible for Commons to install the following free plugin? “Change Password Protected Message.” More info on the plugin here (<a class="external" href="https://wordpress.org/plugins/change-password-protected-message/">https://wordpress.org/plugins/change-password-protected-message/</a>) .</p>
<p>I need to password protect a page of our website (<a class="external" href="https://sphhrpp.commons.gc.cuny.edu/ideate-guidance/">https://sphhrpp.commons.gc.cuny.edu/ideate-guidance/</a>) which contains proprietary information, but there is not an option in Wordpress to alter the default title (i.e., the “Protected” preface) or message that one sees when they navigate to the page (“This content is password protected. To view it please enter your password below”)."</p>
<p>She's answered all the questions we usually ask:</p>
<p>- What's the name of the plugin/theme? Change Password Protected Message</p>
<p>- In a few words, what does it do? Enables customization of title and message displayed on password protected WordPress posts/pages.</p>
<p>- How is the plugin/theme different from what's already provided on the Commons? WordPress core does not allow for customization of password protected posts/pages. As a result, when a user needs to password protect posts or pages, their title will automatically be “Protected: Page Title,” and the message will read “This content is password protected. To view it please enter your password below.” This plugin allows the user to change the title and message to any text preferred.</p>
<p>- What's the potential impact? Who will use it? Commons users who have a need to password protect their pages and posts will be able to easily customize the associated titles and messages, enhancing website aesthetics and increasing usability/functionality for viewers.</p>
<p>- Who initially made the request Kristen Cribbs, Human Research Protection Program Director, CUNY SPH</p>
<p>- Who is the plugin author? Pipdig</p>
<p>- Say a little bit about the release history and popularity of the plugin. How many times has it been downloaded? When was it last updated?</p>
<ul>
<li>Current version 1.2.5</li>
</ul>
<ul>
<li>Last update 4 months ago</li>
</ul>
<ul>
<li>25,000+ active installations to date</li>
</ul>
<ul>
<li>Referenced as a valuable plugin on various blog websites to remedy a gap in standard WordPress core functionality.</li>
</ul>
<ul>
<li>5 star rating</li>
</ul> CUNY Academic Commons - Bug #11634 (Rejected): "Insert Read More Tag" working oddlyhttps://redmine.gc.cuny.edu/issues/116342019-07-12T17:29:53ZMarilyn WeberMweber@gc.cuny.edu
<p>Last week, I used the "Insert Read More Tag" for a few posts on my site (<a class="external" href="https://historyprogram.commons.gc.cuny.edu/">https://historyprogram.commons.gc.cuny.edu/</a>) without difficulty. This week, when I click on the icon, the read more tag is added, but at the bottom of my post, not where I'm trying to insert it. (See attached screenshot showing the 7 tags at the end of a post.) I've tried this on two PCs (one at the GC, the other at home), using Chrome and Firefox. I'm using the Radiate theme (since two weeks ago, it worked before). Please let me know what other info you need to look into this. Thanks!</p> CUNY Academic Commons - Bug #11483 (Resolved): "Add New user" not workinghttps://redmine.gc.cuny.edu/issues/114832019-05-21T17:12:19ZMarilyn WeberMweber@gc.cuny.edu
<p>Tom Harbison reports:</p>
<p>"Hello Commons Support Team,<br />For the past 15 minutes, I have been finding that clicking on Users->Add New fails to load the add new users interface. When I click that link on the left side of the dashboard, nothing happens. If I click “Add Existing” at the top of the users.php page, or if I navigate directly to the user-new.php page for the course, I’m redirected to the course dashboard. I’ve tried on a couple of courses:<br /><a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu">https://testportfolio20190516.commons.gc.cuny.edu</a> (<a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu/">https://testportfolio20190516.commons.gc.cuny.edu/</a>)<br /><a class="external" href="https://sandboxfun.commons.gc.cuny.edu">https://sandboxfun.commons.gc.cuny.edu</a> (<a class="external" href="https://sandboxfun.commons.gc.cuny.edu/">https://sandboxfun.commons.gc.cuny.edu/</a>)<br />I’ve tried from Chrome and FF in iOS 10.14.5 and from Chrome on a Chromebook, and get the same symptom"</p>
<p>I'm having the same problem on Chrome on a PC.</p> CUNY Academic Commons - Support #9955 (Rejected): .docx converter plugin?https://redmine.gc.cuny.edu/issues/99552018-06-20T19:25:06ZMarilyn WeberMweber@gc.cuny.edu
<p>User Pamela Jean Stemberg would like to be able to upload Word docs to her site. This isn't currently possible, but I see there's something called "Mammoth .docx converter plugin" that would allow it - <a class="external" href="https://wordpress.org/plugins/mammoth-docx-converter">https://wordpress.org/plugins/mammoth-docx-converter</a>.</p>
<p>I personally would find this useful as well. Please let me know what you think and I'll make a stronger argument if needed. Thanks!</p> CUNY Academic Commons - Bug #9768 (Resolved): search function on the Directory page https://redmine.gc.cuny.edu/issues/97682018-05-11T17:23:53ZMarilyn WeberMweber@gc.cuny.edu
<p>The search function on the Directory page (<a class="external" href="https://commons.gc.cuny.edu/members/">https://commons.gc.cuny.edu/members/</a>) seems to not work. See attached screenshot of me seeking Boone.</p> CUNY Academic Commons - Bug #9282 (Resolved): "Forum ID is missing" error?https://redmine.gc.cuny.edu/issues/92822018-02-26T17:23:29ZMarilyn WeberMweber@gc.cuny.edu
<p>George Ottte writes:<br />"I have thrice tried to edit a forum message -- a member of CAT noted that I had left her out of the attendance report -- and thrice have had this error. Message. Each time, I backed out further, or closed the site out entirely."</p> CUNY Academic Commons - Bug #8937 (Resolved): videos gonehttps://redmine.gc.cuny.edu/issues/89372017-11-26T17:54:41ZMarilyn WeberMweber@gc.cuny.edu
<p>User Koby Oppenheim writes: "I had a question about videos on the Academic Commons. A few years back we lead a project among GC students to create videos and teaching resources on immigration. Recently, we were informed that the videos are no longer available on the site. I see if you could help us figure out why not or what happened. The site is: <a class="external" href="https://teachingimmigration.commons.gc.cuny.edu">https://teachingimmigration.commons.gc.cuny.edu</a> <br />We were recently contacted by another GC student who wanted to use the materials in the classroom, but could not access the videos."</p>
<p>Are these videos gone because of the lack of captions? What can be done? Let me know if you need more information. Thanks!</p> CUNY Academic Commons - Bug #6626 (Resolved): Files from non-member showing up in private grouphttps://redmine.gc.cuny.edu/issues/66262016-11-07T18:59:47ZMarilyn WeberMweber@gc.cuny.edu
<p>User Sara Vogel reports:<br /> "I use the files section for my private course grou (open only to people I approve as members) - <a class="external" href="https://commons.gc.cuny.edu/groups/fall-2016-foundations-of-bilingual-ed-at-hunter/">https://commons.gc.cuny.edu/groups/fall-2016-foundations-of-bilingual-ed-at-hunter/</a>. Someone named Nick Joseph Reyes's files are showing up here even though he is not a member of the group. I checked this folder Saturday, and only my files were there, so it had to have been between then and now that this glitch happened. Do you know how I can delete them from the folder? It doesn't give me the option. Also, how do I make sure the contents of my folders are protected from non-members?"</p>
<p>I went to this group and it is indeed still private, so I am utterly mystified here. I looked at the student's profile - <a class="external" href="https://commons.gc.cuny.edu/members/nickjoseph/groups/-">https://commons.gc.cuny.edu/members/nickjoseph/groups/-</a> and see that he is in an entirely different course - <a class="external" href="https://commons.gc.cuny.edu/groups/fall-2016-queens-eng130-ali/">https://commons.gc.cuny.edu/groups/fall-2016-queens-eng130-ali/</a>. It's my educated guess that his files were meant to be posted there.</p>
<p>How should I proceed? It seems logical to email the student to find out what he thinks he did, but I don't really know what that tells us. <br />The user would like to delete the files - can she be granted access to do that or can someone do it for her? Can we see if he also put these files in the Queens course group?</p>
<p>Has this happened before? It's a first for me!</p>
<p><a class="external" href="https://commons.gc.cuny.edu/members/nickjoseph/groups/">https://commons.gc.cuny.edu/members/nickjoseph/groups/</a></p> CUNY Academic Commons - Bug #2994 (Resolved): "My forums" link gives "page not found" errorhttps://redmine.gc.cuny.edu/issues/29942014-01-29T10:30:08ZMarilyn WeberMweber@gc.cuny.edu
<p>When I click on the "My forums" link beneath my avatar, I am directed to a "page not found"message (URL is <a class="external" href="http://commons.gc.cuny.edu/members/mweber/forums/favorites/">http://commons.gc.cuny.edu/members/mweber/forums/favorites/</a>) This happens both when I select "Topics Started" or "Replies"</p>