CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T19:35:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19853 (Duplicate): new problem commons.gc.cuny.edu took too long to ...https://redmine.gc.cuny.edu/issues/198532024-02-28T19:35:51ZMarilyn WeberMweber@gc.cuny.edu
<p>"This site can’t be reachedcommons.gc.cuny.edu took too long to respond.<br />Try:</p>
<p>Checking the connection<br />Checking the proxy and the firewall<br />Running Windows Network Diagnostics<br />ERR_CONNECTION_TIMED_OUT"</p> CUNY Academic Commons - Support #19466 (Duplicate): Gambling site brought to our attentionhttps://redmine.gc.cuny.edu/issues/194662023-12-28T21:35:31ZMarilyn WeberMweber@gc.cuny.edu
<p><a class="external" href="https://slot5000.commons.gc.cuny.edu/">https://slot5000.commons.gc.cuny.edu/</a></p>
<p>I've made it non-public for now</p> CUNY Academic Commons - Support #17321 (Abandoned): audio file problem and requesthttps://redmine.gc.cuny.edu/issues/173212022-12-01T22:10:32ZMarilyn WeberMweber@gc.cuny.edu
<p>From Carolyn Stallard via Zendesk:</p>
<p>I'm an Instructional Designer currently helping a colleague with his Commons site, and he is having a problem opening it on Safari. He has embedded audio files, and they're all showing errors when he opens the site on Safari, but they work fine on Chrome. Is there a way to address this?</p>
<p>Likewise, is there a way to expand the mp3 file size limit for the site in general? One of his audio files is too big.</p> CUNY Academic Commons - Support #17070 (Duplicate): NS Cloner - Site Copier not workinghttps://redmine.gc.cuny.edu/issues/170702022-10-20T01:27:26ZMarilyn WeberMweber@gc.cuny.edu
<p>From ZD:</p>
<p>I’ve activated a plugin but I cannot find it in my WP Dashboard afterwards. What am I missing?</p>
<p>I’ve activated the “NS Cloner - Site Copier” on 2 sites but once activated I cannot find it to access it and perform a clone.</p>
<p>Here are 2 of the sites:</p>
<p>Amytest: <a class="external" href="https://testamy.commons.gc.cuny.edu/">https://testamy.commons.gc.cuny.edu/</a></p>
<p>cilc: <a class="external" href="https://cilc.commons.gc.cuny.edu/">https://cilc.commons.gc.cuny.edu/</a></p>
<p>Thanks,</p>
<p>Amy Wolfe, MLS, MA</p>
<p>Webmaster</p>
<p>Center for Integrated Language Communities (cilc)</p> CUNY Academic Commons - Bug #16772 (Abandoned): Comments suddenly not availablehttps://redmine.gc.cuny.edu/issues/167722022-09-12T19:27:14ZMarilyn WeberMweber@gc.cuny.edu
<p>Jason Tougaw writes</p>
<p>"For some reason, the option to comment on posts is not appearing on one of my course sites:</p>
<p><a class="external" href="https://lifewritng.commons.gc.cuny.edu/">https://lifewritng.commons.gc.cuny.edu/</a></p>
<p>People were able to comment last week. I’ve been poking around, but I’m not sure what’s changed. Do you have any insight or suggestions?" </p>
<pre><code>His settings look fine to me - see screenshots. I'm befuddled</code></pre> CUNY Academic Commons - Support #16492 (Abandoned): Sidebar colorhttps://redmine.gc.cuny.edu/issues/164922022-07-20T03:06:17ZMarilyn WeberMweber@gc.cuny.edu
<p>Juwon Jun reports:</p>
<p>"I have been attempting to change the widget sidebar background color on this website: <a class="external" href="https://psyched4stem.commons.gc.cuny.edu/">https://psyched4stem.commons.gc.cuny.edu/</a>. But the change is overwritten when I publish the settings. How I usually do this is by going to Customize > Colors > Sidebar. Is there something I am missing in this process. I’m using the sydney theme"</p> CUNY Academic Commons - Support #16346 (Abandoned): Events Calendar plugin problemhttps://redmine.gc.cuny.edu/issues/163462022-07-11T14:46:46ZMarilyn WeberMweber@gc.cuny.edu
<p>Apologies if there are other tickets about this.</p>
<p>Fanny Li from ACERT writes:<br />" I activated The Events Calendar plugin. I want to relink the current Events/Calendar link to this new one, but I don't know where I would find that homepage with tabs to edit the old link to redirect the new link.</p>
<p>Currently, the "upcoming event" tab says oops! that page can't be found but would like it to show to new calendar this time (like the one in the attached image)</p>
<p>Do you know where we might find that tabs page on WordPress to make this edit?"</p> CUNY Academic Commons - Support #16099 (Abandoned): request for Newsletter Gluehttps://redmine.gc.cuny.edu/issues/160992022-05-13T14:49:21ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD, from Tracy Bealer:</p>
<p>What's the name of the plugin/theme?<br />Newsletter Glue</p>
<p>In a few words, what does it do?<br />It lets you automatically send out blogposts to your newsletter list (like Substack)</p>
<p>Please provide a link to the plugin on the WordPress theme repository or (<a class="external" href="https://wordpress.org/themes/">https://wordpress.org/themes/</a>) plugin repository (<a class="external" href="https://wordpress.org/plugins/">https://wordpress.org/plugins/</a>)<br /><a class="external" href="https://wordpress.org/plugins/search/newsletter+glue/">https://wordpress.org/plugins/search/newsletter+glue/</a></p>
<p>Please research the release history and popularity of the plugin. How many times has it been downloaded? When was it last updated?<br />200+ active installations; last updated January 2022; favorably reviewed here (<a class="external" href="https://wpguynews.com/newsletter-glue-version-2-rebuilds-settings-interface-with-block-components-sets-foundation-for-new-features/">https://wpguynews.com/newsletter-glue-version-2-rebuilds-settings-interface-with-block-components-sets-foundation-for-new-features/</a>) and here (<a class="external" href="https://themeisle.com/blog/substack-vs-wordpress/">https://themeisle.com/blog/substack-vs-wordpress/</a>)</p>
<p>Please let us know who you are (include a link to your site) and who will use this tool?<br />I am an associate professor of English at BMCC, and am currently building my site here (<a class="external" href="https://tracybealer.commons.gc.cuny.edu/">https://tracybealer.commons.gc.cuny.edu/</a>) for personal and professional use. I would use the tool to communicate with students and colleagues.</p> CUNY Academic Commons - Support #15816 (Abandoned): slow loading at SPShttps://redmine.gc.cuny.edu/issues/158162022-04-05T14:06:28ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>We are currently experiencing an issue where the CUNY Academics Commons sites (<a class="external" href="https://commons.gc.cuny.edu">https://commons.gc.cuny.edu</a>) is consistently very slow to load , sometimes not loading or responding at all. This issue appears to only affect the desktop version of the website. The mobile version loads normally and is responsive. We have tested across different browsers and devices, and we are consistently running into these issues on desktop browsers. Could you correct this, or get in contact with whomever manages the sites?</p>
<p>Steven Rosegreen</p>
<p>IT Assistant</p>
<p>Office of Information Technology</p>
<p>CUNY School of Professional Studies</p>
<p>P. 646-664-8592</p> CUNY Academic Commons - Support #15025 (Duplicate): emails for all the papers on the commons that...https://redmine.gc.cuny.edu/issues/150252021-12-02T16:55:29ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD - "I’m getting emails for all the papers on the commons that have been changed, even though I follow none.</p>
<p>Nevin Cohen, Ph.D.<br />Associate Professor, CUNY School of Public Health"</p>
<p>I (Marilyn) am too.</p> CUNY Academic Commons - Support #11811 (Duplicate): Content of Publications widget on profile pag...https://redmine.gc.cuny.edu/issues/118112019-08-30T14:29:28ZMarilyn WeberMweber@gc.cuny.edu
<p>Anne Hays, <a class="external" href="http://cuny.is/annehays">http://cuny.is/annehays</a>, a librarian at CSI, wrote via ZenDensk:</p>
<p>"Hello, every time I try to add my publications to my profile page, once I hit save the entire text is deleted. It's a weird bug! How do I add publications?"</p>
<p>I told her I couldn't replicate the problem, so she sent me the below and attached:</p>
<p>"Screenshot #1: I add the text</p>
<p>Screenshot #2, I push OK, then I click Save Changes</p>
<p>Screenshot #3, after doing that, it goes to this screen where now my publications are gone altogether"</p>
<p>She also wrote "I'm making a website instead, but thought you should know about the bug on the profiles page."</p>
<p>I vaguely remember someone having a similar problem when they were trying to add a lot of text. Does that ring a bell?</p> CUNY Academic Commons - Support #9834 (Duplicate): add a “like” function https://redmine.gc.cuny.edu/issues/98342018-05-25T13:34:50ZMarilyn WeberMweber@gc.cuny.edu
<p>Hannah House (one of the new MA in Digital Humanities students) asks " Is it possible to add a “like” function to posts and replies? I find similar functions on Slack, Facebook, Teams, etc handy. I’d love to be able to positively connect with/support a post or comment without having to clutter the thread with a trivial worded reply."</p> CUNY Academic Commons - Support #9133 (Duplicate): webrecorder.iohttps://redmine.gc.cuny.edu/issues/91332018-01-29T00:18:12ZMarilyn WeberMweber@gc.cuny.edu
<p>A user writes "I am trying to use webrecorder.io via Firefox and everything goes perfectly, until I try to log in my password to my website when I receive a FORBIDDEN w/p message."</p>
<p>I've asked her whether webrecorder.io ever allows for recording of passwords, but she hasn't yet replied.</p>
<p>Is this a security thing for us? Thanks!</p> CUNY Academic Commons - Bug #6313 (Duplicate): group member no longer in group, can't rejoin. https://redmine.gc.cuny.edu/issues/63132016-10-14T21:46:00ZMarilyn WeberMweber@gc.cuny.edu
<p>User Laura M Villegas reports that she was a member of the group SOCIAL FOUNDATIONS OF EDUCATION EECE- 702 but is no longer. When she tries to "request membership in the group,--multiple times- it says the following: There was an error sending your group membership request. Please try again."</p>
<p>When I tried to replicate this (at <a class="external" href="https://commons.gc.cuny.edu/groups/queens-eece-702-social-foundations-of-education">https://commons.gc.cuny.edu/groups/queens-eece-702-social-foundations-of-education</a>), I was taken to a page that said " You are requesting to become a member of the group 'Queens EECE 702 – Social Foundations of Education'" with a Comments box. She says she's getting an error message, and has tried more than one computer. She can be reached directly at <a class="email" href="mailto:lauramvillegas11@gmail.com">lauramvillegas11@gmail.com</a> if you'd like</p> CUNY Academic Commons - Bug #4013 (Duplicate): Math question?https://redmine.gc.cuny.edu/issues/40132015-04-22T19:27:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Boone -</p>
<p>Here's the complaint:<br />"For the first time ever, when I tried to log onto the Center for Place, Culture and Politics website, which I am responsible for maintaining, I received a message that asked me to answer a math question to prove I am human. It says that once I answer the question, I will have to log on again. 10 math equations later, I can get nothing to happen except to be given a new math question. Please help with this. "</p>
<p>LMK if I can help. Thanks!</p>
<p>- Marilyn</p>