CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2020-06-22T00:33:36ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #12960 (Resolved): mutiple plugin in requestshttps://redmine.gc.cuny.edu/issues/129602020-06-22T00:33:36ZMarilyn WeberMweber@gc.cuny.edu
<p><strong>First I got this:</strong></p>
<p>Hello,</p>
<p>My name is Tomonori Nagano and I just started using CUNY Academic Commons to create websites for a few grant-funded projects. I am writing to ask if it is possible to add a few plugins that I am interested in using on these websites.</p>
<p>These plug-ins are fairly popular and I believe there is no known conflict with the other WordPress system/plugins.</p>
<p>----------------------------<br />wpDiscuz (Active Installations: 70,000+)<br />List category posts (Active installations: 100,000+) or Posts in Page (Active Installations: 40,000+)<br />Browser Screenshots (Active Installations: 6,000+)<br />----------------------------</p>
<p>Here are the links to my WordPress sites on CAC.</p>
<p><a class="external" href="https://tokyo2021.commons.gc.cuny.edu&lt;https://tokyo2021.commons.gc.cuny.edu/">https://tokyo2021.commons.gc.cuny.edu&lt;https://tokyo2021.commons.gc.cuny.edu/</a>><br /><a class="external" href="https://japanese.commons.gc.cuny.edu&lt;https://japanese.commons.gc.cuny.edu/">https://japanese.commons.gc.cuny.edu&lt;https://japanese.commons.gc.cuny.edu/</a>></p>
<p>Thank you for your consideration.</p>
<p>Tomonori</p>
<p><strong>Then this</strong></p>
<p>Hello,</p>
<p>I forgot to add one plug in. We are also interested in "Wufoo Shortcode Plugin." This is actually crucial since we are using Wufoo for the call for participants for our projects.</p>
<p>Tomonori</p>
<p><strong>I asked her to fill out the Google forms for each, which she did. Boone, how should I share those with you? Separate tickets here on ZendDesk? Thanks!</strong></p> CUNY Academic Commons - Support #12905 (Resolved): trouble embedding a flipbook from Flipsnackhttps://redmine.gc.cuny.edu/issues/129052020-06-07T00:54:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Elvis Bakaitis reports<br /> I'm having trouble embedding a flipbook from Flipsnack. It seems straightforward, here is the code below. When I try to add it to my site - openpedagogy.commons.gc.cuny.edu - either in a post or on a page, it appears in the Preview but not on the live page once saved.</p> CUNY Academic Commons - Bug #12483 (Resolved): post errorhttps://redmine.gc.cuny.edu/issues/124832020-02-27T14:34:39ZMarilyn WeberMweber@gc.cuny.edu
<p>Tony Picciano reports:</p>
<p>I tried to post to my blog this morning and received the following error message. Not sure what to do?</p>
<p>Tony</p>
<p>Uncaught Error: Call to undefined function bbp_get_topic_post_type() in /var/www/html/commons/www/wp-content/plugins/cac-bp-custom-includes/forums.php on line 477</p>
<p>allow_revisions()<br />wp-includes/class-wp-hook.php:288<br />apply_filters()<br />wp-includes/class-wp-hook.php:313<br />do_action()<br />wp-includes/plugin.php:478<br />do_action()<br />wp-includes/post.php:4081<br />wp_insert_post()<br />wp-includes/post.php:4197<br />wp_update_post()<br />wp-admin/includes/post.php:407<br />edit_post()<br />wp-admin/post.php:219</p>
<p>There has been a critical error on your website. Please check your site admin email inbox for instructions.</p> CUNY Academic Commons - Bug #12038 (Resolved): admin visibility problem at careerplan.commons.gc....https://redmine.gc.cuny.edu/issues/120382019-11-01T15:23:40ZMarilyn WeberMweber@gc.cuny.edu
<p>Joseph Hill reports:<br />I work for the Office of Career Planning & Professional Development. We're having a problem with the backend of our site (<a class="external" href="https://careerplan.commons.gc.cuny.edu/">https://careerplan.commons.gc.cuny.edu/</a>). On our user page (<a class="external" href="https://careerplan.commons.gc.cuny.edu/wp-admin/users.php">https://careerplan.commons.gc.cuny.edu/wp-admin/users.php</a>), administrators can no longer see each other. For example, on my user page (see attachment), I am the only administrator listed even though there are at least four other users with this top editing permission. Additionally, we can no longer change a user's role to administrator--the option simply no longer exists in the drop-down menu.</p>
<p>We noticed this problem shortly after activating the Yoast SEO plugin, so I uninstalled the plugin to see if the administrators would reappear. However, this didn't resolve the problem, which makes me believe that that plugin installation was unrelated to our problem.</p>
<p>I'm not an admin there so I can't see it.</p> CUNY Academic Commons - Support #11647 (Resolved): Tribulant Newsletters updatehttps://redmine.gc.cuny.edu/issues/116472019-07-17T22:02:41ZMarilyn WeberMweber@gc.cuny.edu
<p>Now that Tribulant Newsletters appears to be working well (knock wood), can we install their update? I saw a prompt in the dashboard but couldn't do it myself. Here's their WP page - <a class="external" href="https://wordpress.org/plugins/newsletters-lite/">https://wordpress.org/plugins/newsletters-lite/</a></p> CUNY Academic Commons - Support #11609 (Resolved): Mixed Content flaghttps://redmine.gc.cuny.edu/issues/116092019-06-27T14:45:08ZMarilyn WeberMweber@gc.cuny.edu
<p>Joseph Paul Hill writes via Zendesk: "The Office of Career Planning & Professional Development need hselp updating one of the images in our website header in order to be SSL compliant.</p>
<p>Our custom theme (gclibrary) has two images in the header: the GC logo and our office logo. The GC logo is currently being pulled from <a class="external" href="http://library.gc.cuny.edu/images/new/gc-library-logo-oct8-2014_01.png">http://library.gc.cuny.edu/images/new/gc-library-logo-oct8-2014_01.png</a>, which is resulting in a Mixed Content flag on every page of our website.</p>
<p>I've been told that, because we're using the library's old custom theme, we need help updating our header code.</p>
<p>I believe that simply adding an "s" to the http will do the trick. However, it might be better to no longer rely on an old image from the library's media library at all, so I uploaded a clean version of the GC logo to our own media library: <a class="external" href="https://careerplan.commons.gc.cuny.edu/wp-content/blogs.dir/2368/files/2019/06/GC_Header_Logo.png">https://careerplan.commons.gc.cuny.edu/wp-content/blogs.dir/2368/files/2019/06/GC_Header_Logo.png</a>."</p>
<p>What do you advise? Thanks!</p> CUNY Academic Commons - Bug #11483 (Resolved): "Add New user" not workinghttps://redmine.gc.cuny.edu/issues/114832019-05-21T17:12:19ZMarilyn WeberMweber@gc.cuny.edu
<p>Tom Harbison reports:</p>
<p>"Hello Commons Support Team,<br />For the past 15 minutes, I have been finding that clicking on Users->Add New fails to load the add new users interface. When I click that link on the left side of the dashboard, nothing happens. If I click “Add Existing” at the top of the users.php page, or if I navigate directly to the user-new.php page for the course, I’m redirected to the course dashboard. I’ve tried on a couple of courses:<br /><a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu">https://testportfolio20190516.commons.gc.cuny.edu</a> (<a class="external" href="https://testportfolio20190516.commons.gc.cuny.edu/">https://testportfolio20190516.commons.gc.cuny.edu/</a>)<br /><a class="external" href="https://sandboxfun.commons.gc.cuny.edu">https://sandboxfun.commons.gc.cuny.edu</a> (<a class="external" href="https://sandboxfun.commons.gc.cuny.edu/">https://sandboxfun.commons.gc.cuny.edu/</a>)<br />I’ve tried from Chrome and FF in iOS 10.14.5 and from Chrome on a Chromebook, and get the same symptom"</p>
<p>I'm having the same problem on Chrome on a PC.</p> CUNY Academic Commons - Support #11233 (Resolved): Hotjar ?https://redmine.gc.cuny.edu/issues/112332019-03-17T22:40:07ZMarilyn WeberMweber@gc.cuny.edu
<p>From Zendesk:</p>
<p>My name is Anders, I'm a fellow at the GC's Office of Career Planning and Professional Development. I was in touch with Boone Gorges about installing a new plugin on the commons and Boone advised me to submit an official ticket here.</p>
<p>A colleague and I wanted to install an analytics plugin called Hotjar on our commons website (<a class="external" href="https://careerplan.commons.gc.cuny.edu">https://careerplan.commons.gc.cuny.edu</a> (<a class="external" href="https://careerplan.commons.gc.cuny.edu/">https://careerplan.commons.gc.cuny.edu/</a>) ) to get a better view of how visitors are using our website. We'd like to make some design changes to the site's information architecture, so this would help us understand areas of our site to target for improvement.</p>
<p>Would you be able to install this plugin on the commons?</p> CUNY Academic Commons - Support #10838 (Rejected): two plugin/theme requests from a digital fellow https://redmine.gc.cuny.edu/issues/108382018-12-17T18:14:32ZMarilyn WeberMweber@gc.cuny.edu
<p>A digital fellow makes the two requests:</p>
<p>What's the name of the plugin/theme?<br />1) Customizr Pro Version<br />2) Search & Filter Pro Version</p>
<p>In a few words, what does it do?<br />1) Customizr is a simple and fast WordPress theme designed to help you attract and engage more visitors. Provides a perfect user experience on smartphones. Powers more than 100K active sites around the world. Hundreds of 5-stars reviews received on WordPress.org.<br />2) Search and Filtering system for Pages, Posts, Categories, Tags and Taxonomies</p>
<p>Please provide a link to the plugin/theme on the WordPress theme repository or (<a class="external" href="https://wordpress.org/themes/">https://wordpress.org/themes/</a>) plugin repository (<a class="external" href="https://wordpress.org/plugins/">https://wordpress.org/plugins/</a>)</p>
<p>Please research the release history and popularity of the plugin/theme. How many times has it been downloaded? When was it last updated?<br />1) Updated to version 4.1+ during the year 2018:<br /><a class="external" href="https://docs.presscustomizr.com/">https://docs.presscustomizr.com/</a><br />(<a class="external" href="https://docs.presscustomizr.com/">https://docs.presscustomizr.com/</a>)<br />2) Search & Filter Pro 2.0 was released in early 2018:<br /><a class="external" href="https://www.designsandcode.com/25518/search-filter-2-0-released/">https://www.designsandcode.com/25518/search-filter-2-0-released/</a></p>
<p>How is the plugin/theme different from what's already provided on the Commons?<br />We do not have access to the set of features that come with the pro versions of 1 & 2. We are uncertain as to what specific features at the moment since the site is still in development. But as a guess,<br />for 1: we would like access to "custom scripts" and "featured pages unlimited" <br />for 2: we would like to the UI interface and ajax scripts</p>
<p>Please let us know who you are (include a link to your site) and who will use this tool?<br />I am the Digital Fellow for CLACLS at CUNY GC. The center will be purchasing the pro versions to build a webpage for the center using the WordPress based Commons platform.</p>
<ul>
<li>Please let me know if I, or CLACLS, need to provide any further information.</li>
</ul>
<p>Anthony Ramos<br />Graduate Student, CUNY Graduate School<br />Cultural Anthropology | PRSG | AELLA<br /><a class="external" href="http://www.linkedin.com/in/antonyramos">www.linkedin.com/in/antonyramos</a> (<a class="external" href="http://www.linkedin.com/in/antonyramos/">http://www.linkedin.com/in/antonyramos/</a>)</p> CUNY Academic Commons - Bug #10101 (Resolved): URL changes within Manage section of groupshttps://redmine.gc.cuny.edu/issues/101012018-08-02T20:14:31ZMarilyn WeberMweber@gc.cuny.edu
<p>User Joanna Dressel writes:<br />"I am an admin for the group <a class="external" href="https://commons.gc.cuny.edu/groups/comps-graders">https://commons.gc.cuny.edu/groups/comps-graders</a> (<a class="external" href="https://commons.gc.cuny.edu/groups/comps-graders">https://commons.gc.cuny.edu/groups/comps-graders</a>) . In the “manage” page (<a class="external" href="https://commons.gc.cuny.edu/groups/comps-graders/admin/edit-details">https://commons.gc.cuny.edu/groups/comps-graders/admin/edit-details</a>), the link to edit “files” is incorrect – the url is <a class="external" href="https://commons.gc.cuny.edu/groups/%7B$group_slug%7D/admin/documents/">https://commons.gc.cuny.edu/groups/%7B$group_slug%7D/admin/documents/</a> , rather than <a class="external" href="https://commons.gc.cuny.edu/groups/comps-graders/admin/documents/">https://commons.gc.cuny.edu/groups/comps-graders/admin/documents/</a> .</p>
<p>This is also the case for all other groups I am an admin for. I can easily swap the group name in the URL, but wanted to let you know about the bug."</p>
<p>Can this be fixed? Thanks!</p> CUNY Academic Commons - Bug #9992 (Resolved): ACERT website down againhttps://redmine.gc.cuny.edu/issues/99922018-07-10T15:54:15ZMarilyn WeberMweber@gc.cuny.edu
<p>I tried to reopen <a class="external" href="https://redmine.gc.cuny.edu/issues/9977">https://redmine.gc.cuny.edu/issues/9977</a> but could not.</p>
<p>The user reports that both are down again:</p>
<p><a class="external" href="http://acert.hunter.cuny.edu/">http://acert.hunter.cuny.edu/</a><br /><a class="external" href="https://acert.commons.gc.cuny.edu/">https://acert.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Support #9949 (Resolved): raise storage space limit?https://redmine.gc.cuny.edu/issues/99492018-06-19T19:48:25ZMarilyn WeberMweber@gc.cuny.edu
<p>Samantha Valente asks "I am an administrative assistant at the CUNY Murphy Institute and we have a page under CUNY Academic Commons called New Labor Forum (<a class="external" href="http://newlaborforum.cuny.edu/">http://newlaborforum.cuny.edu/</a>) We have hit the 100 MB storage space limit. I was wondering if there is any way we can increase the storage space on our site?"</p> CUNY Academic Commons - Bug #9768 (Resolved): search function on the Directory page https://redmine.gc.cuny.edu/issues/97682018-05-11T17:23:53ZMarilyn WeberMweber@gc.cuny.edu
<p>The search function on the Directory page (<a class="external" href="https://commons.gc.cuny.edu/members/">https://commons.gc.cuny.edu/members/</a>) seems to not work. See attached screenshot of me seeking Boone.</p> CUNY Academic Commons - Bug #7310 (Resolved): Friendship request mystery.https://redmine.gc.cuny.edu/issues/73102017-01-04T16:22:47ZMarilyn WeberMweber@gc.cuny.edu
<p>Boone, Matt suggested I send this to you.</p>
<p>User Doris Grassbauer (<a class="external" href="https://commons.gc.cuny.edu/members/dgrasserbauer/">https://commons.gc.cuny.edu/members/dgrasserbauer/</a>) says she received a Friendship accepted notification from someone (Jean Eddy Saint Paul - <a class="external" href="http://cuny.is/drsaintpaul2016">http://cuny.is/drsaintpaul2016</a>) she never sent a friendship invite to. She has sent other Friendship requests in the past. Do you have the power to see her requests? (In case she sent it a long time ago and forgot) Is there any possibility that Jean Eddy Saint Paul sent the request to her?</p> CUNY Academic Commons - Bug #4012 (Resolved): Two users reporting same Forbidden 403 error message. https://redmine.gc.cuny.edu/issues/40122015-04-22T14:56:57ZMarilyn WeberMweber@gc.cuny.edu
<p>Both user have been sent invite from different people - "You have been invited by Kate McPherson to join the CUNY Academic Commons community. To accept this invitation, please visit <a class="external" href="http://commons.gc.cuny.edu/register/?iaaction=accept-invitation&email=Bm514%40hunter.cuny.edu">http://commons.gc.cuny.edu/register/?iaaction=accept-invitation&email=Bm514%40hunter.cuny.edu</a>."</p>
<p>Both appear to be graduate students or staff: <br />1) Gabriela Hernandez Santiago <br />CUNY School of Public Health</p>
<p>2) Brian D Maasjo <br /><a class="email" href="mailto:bm514@hunter.cuny.edu">bm514@hunter.cuny.edu</a></p>
<p>(The person who sent the first invites reports that the problem seems to be in the invite. She's walked others through joining the Commons, then requesting membership to the groups. That works fine.)</p>
<p>I don't have anyone to test this on. LMK if I can help. Thanks!!</p>