CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T23:26:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19856 (Resolved): WS tickets showing html markup tagshttps://redmine.gc.cuny.edu/issues/198562024-02-28T23:26:51ZMarilyn WeberMweber@gc.cuny.edu
<p>Colin (I think) -</p>
<p>Any idea why the WS tickets are suddenly showing html markup tags? Sorry if this is picayune; I'm just finding it difficult to read.</p> CUNY Academic Commons - Support #17650 (Resolved): WP Email Plug-inhttps://redmine.gc.cuny.edu/issues/176502023-02-09T18:38:06ZMarilyn WeberMweber@gc.cuny.edu
<p>Shamecca A Harris asks</p>
<p>"Quick question: I activated the WP Email Plug-in on my course site and I'm having some trouble with it. In the past, this plug-in allowed me to email my students directly from the Academic Commons, however that is no longer case.</p>
<p>Is there any other plug-in I can use to email my students from the Academic Commons? I know that the groups function allows for messaging through the forum, however I would prefer not to use this option. That said, any assistance you can provide would be helpful."</p> CUNY Academic Commons - Support #17450 (Resolved): Widget Importer & Exporter pluginhttps://redmine.gc.cuny.edu/issues/174502023-01-05T17:49:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Jason Tougaw would like to "export the links that appear on a sidebar on a site like this: <a class="external" href="https://lifewritng.commons.gc.cuny.edu/">https://lifewritng.commons.gc.cuny.edu/</a>"</p>
<p>I see there's a tool called the Widget Importer & Exporter plugin, but we don't have it yet. Cam it be installed? Here's the plugin page: <a class="external" href="https://wordpress.org/plugins/widget-importer-exporter/">https://wordpress.org/plugins/widget-importer-exporter/</a></p>
<p>Thanks! Happy New Year, everyone!</p> CUNY Academic Commons - Support #14784 (Resolved): User report of logo problem when using Customi...https://redmine.gc.cuny.edu/issues/147842021-09-16T23:12:15ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>Argh! I've started to build a new site on the commons using the Customizr theme. I really like it in many ways, but, for the life of me, I cannot get it to actually show the logo that I've set and re-set repeatedly over the past few days. I've asked a couple of colleagues for help, and they are equally stumped. Any advice?<br /><a class="external" href="https://kcccomp.commons.gc.cuny.edu/">https://kcccomp.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Support #14718 (Resolved): User wants to recover deleted accounthttps://redmine.gc.cuny.edu/issues/147182021-08-20T01:18:58ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>I deleted my Cuny Commons Account by mistake and the sites I had created for it. My account credentials are username: laurapavon and password: v-Bd7XZi8, and the e-mail associated to it <a class="email" href="mailto:marialaura.pavon@brooklyn.cuny.edu">marialaura.pavon@brooklyn.cuny.edu</a><mailto:<a class="email" href="mailto:marialaura.pavon@brooklyn.cuny.edu">marialaura.pavon@brooklyn.cuny.edu</a>>. I created it back again with the same credentials, but all of the information from the account has disappeared, is there any way to recover it? Thank you in advance for your help!<br /><a class="external" href="https://lifedigital.commons.gc.cuny.edu/">https://lifedigital.commons.gc.cuny.edu/</a><br /><a class="external" href="https://latinxlit2020.commons.gc.cuny.edu/">https://latinxlit2020.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Support #14389 (Abandoned): WebflowIO ?https://redmine.gc.cuny.edu/issues/143892021-04-28T00:14:39ZMarilyn WeberMweber@gc.cuny.edu
<p>From Zendesk:</p>
<blockquote>
<p>One of our excellent KBCC biologists has made an amazing OER lab manual on WebflowIO, and we were wondering if you have any thoughts on how to migrate it over to the Commons (because the commons is free and awesome, we think this might be a good longer-term solution). The lab manual is available here: <a class="external" href="https://bio-33-lab-manual.webflow.io/">https://bio-33-lab-manual.webflow.io/</a> Professor McGovern has already done the alt-text and accessibility for all of the pages, so if we can somehow magically import rather than copy and paste the text, that would be preferable. Any resources or suggestions on how to best proceed would be most appreciated!</p>
</blockquote> CUNY Academic Commons - Support #11915 (Resolved): User not in list https://redmine.gc.cuny.edu/issues/119152019-09-27T20:47:22ZMarilyn WeberMweber@gc.cuny.edu
<p>User Adelina Borrero (mailto:<a class="email" href="mailto:Aborr5621@stu.hostos.cuny.edu">Aborr5621@stu.hostos.cuny.edu</a>) doesn’t appear in the user list, but is told that the email is already in use if she tries to register. Resetting the password doesn’t work either.</p>
<p>I’ll send you screenshots as soon as I can. Thanks!</p> CUNY Academic Commons - Support #11003 (Resolved): user email changehttps://redmine.gc.cuny.edu/issues/110032019-01-24T17:28:08ZMarilyn WeberMweber@gc.cuny.edu
<p>Please change the email for use jhindman from <a class="email" href="mailto:jhindman@qcc.cuny.edu">jhindman@qcc.cuny.edu</a> to <a class="email" href="mailto:Jane.Hindman@guttman.cuny.edu">Jane.Hindman@guttman.cuny.edu</a>, as she has changed jobs. Thanks!</p> CUNY Academic Commons - Support #10227 (Resolved): user incorrectly entered her email address https://redmine.gc.cuny.edu/issues/102272018-08-26T23:25:28ZMarilyn WeberMweber@gc.cuny.edu
<p>New user jaclynnbaynes accidentally entered her email address as <a class="email" href="mailto:jaclynn.baynes@bmcc.cuny.edu">jaclynn.baynes@bmcc.cuny.edu</a> The correct address is <a class="email" href="mailto:jaclynn.baynes@stu.bmcc.cuny.edu">jaclynn.baynes@stu.bmcc.cuny.edu</a>. (She left off the stu behind bmcc.) Can this be fixed for her?</p> CUNY Academic Commons - Bug #9470 (Resolved): Users not appearing via "Add New"https://redmine.gc.cuny.edu/issues/94702018-03-22T23:38:12ZMarilyn WeberMweber@gc.cuny.edu
<p>User Gabrielle Kappes writes:</p>
<p>"I created a Commons Wordpress site (<a class="external" href="https://transatlanticarchivespring2018.commons.gc.cuny.edu/">https://transatlanticarchivespring2018.commons.gc.cuny.edu/</a>) for students to post their assignments. I had students register with their Lehman email on the CUNY Commons so that I can add them to the Wordpress site as an Author.</p>
<p>However, I'm running into some difficulty with registering two of my students: <a class="email" href="mailto:danysha.reyes@lc.cuny.edu">danysha.reyes@lc.cuny.edu</a> and <a class="email" href="mailto:kelsey.pringle@lc.cuny.edu">kelsey.pringle@lc.cuny.edu</a></p>
<p>They have both registered with the CUNY Commons, but when I log into our Wordpress site and click on "New User," and begin typing their names, there names do not appear in the drop-down menu for me to add them."</p>
<p>What I found is that Danysha has an account, but Kelsey does not. I too could not get to Danysha through "Add New" in the site's dashboard. It also seems she might have two username - Danysha and Danysha2 (see attached screenshots).</p>
<p>I'm stumped.</p> CUNY Academic Commons - Support #9133 (Duplicate): webrecorder.iohttps://redmine.gc.cuny.edu/issues/91332018-01-29T00:18:12ZMarilyn WeberMweber@gc.cuny.edu
<p>A user writes "I am trying to use webrecorder.io via Firefox and everything goes perfectly, until I try to log in my password to my website when I receive a FORBIDDEN w/p message."</p>
<p>I've asked her whether webrecorder.io ever allows for recording of passwords, but she hasn't yet replied.</p>
<p>Is this a security thing for us? Thanks!</p> CUNY Academic Commons - Support #9131 (Resolved): webrecorder.io via Firefox https://redmine.gc.cuny.edu/issues/91312018-01-27T16:54:40ZMarilyn WeberMweber@gc.cuny.edu
<p>A user reports:</p>
<p>"I am trying to use webrecorder.io via Firefox and everything goes perfectly, until I try to log in my password to my website when I receive a FORBIDDEN w/p message. Help! Please. I need to record this ASAP." See screenshot.</p> CUNY Academic Commons - Support #8464 (Resolved): WP UIhttps://redmine.gc.cuny.edu/issues/84642017-08-03T19:58:14ZMarilyn WeberMweber@gc.cuny.edu
<p>The WP UI plugin no longer has a documentation page (<a class="external" href="http://kav.in/wp-ui-for-wordpress">http://kav.in/wp-ui-for-wordpress</a>). Should it be removed from the list of plugins? Thanks!</p> CUNY Academic Commons - Support #7724 (Abandoned): User name confusionhttps://redmine.gc.cuny.edu/issues/77242017-02-25T21:24:44ZMarilyn WeberMweber@gc.cuny.edu
<p>A Zendesk user wrote to me saying her username is margereilly but she wasn't sure what email was associated with the name (possibilities were <a class="email" href="mailto:margaret.reilly@cuny.edu">margaret.reilly@cuny.edu</a>, <a class="email" href="mailto:margaret.reilly@mail.cuny.edu">margaret.reilly@mail.cuny.edu</a> or old email <a class="email" href="mailto:mreilly@qcc.cuny.edu">mreilly@qcc.cuny.edu</a>). I couldn't find anything with those emails. Searching under username <strong>margereilly</strong> yielded username <strong>margereillyrn</strong> with email <a class="email" href="mailto:margereilly@hotmail.com">margereilly@hotmail.com</a>. How is this possible (that there are two usernames associated with one account)?</p>
<p>She just wrote:<br />"As per directions from George Otte –</p>
<p>I set up an account using my personal email (<a class="email" href="mailto:margereilly@hotmail.com">margereilly@hotmail.com</a>)</p>
<p>I would much prefer to access my original COMMONS account that has the user name</p>
<p>margereilly</p>
<p>But I am unable to reset that password to</p>
<p><a class="email" href="mailto:Margaret.Reilly@cuny.edu">Margaret.Reilly@cuny.edu</a>"</p>
<p>Can that be done? The account with username margereillyrn/email <a class="email" href="mailto:margereilly@hotmail.com">margereilly@hotmail.com</a> be switched to username margereilly/ email <a class="email" href="mailto:margaret.reilly@cuny.edu">margaret.reilly@cuny.edu</a>? Thanks!</p> CUNY Academic Commons - Support #6866 (Resolved): User would like to have her account deletedhttps://redmine.gc.cuny.edu/issues/68662016-11-29T16:47:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Liza Trinkle writes:"I set up a CUNY Academic Commons account a few years ago when I was a Hunter College student, and I would like to delete it now. I do not have access to my Hunter e-mail, however. My username was trinky."</p>
<p>On a related note, I seem to have lost access to the commons.gc.cuny.edu dashboard.</p>