CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-20T21:15:42ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19447 (Resolved): SOS! Home page seems brokenhttps://redmine.gc.cuny.edu/issues/194472023-12-20T21:15:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Or is at least very strange looking</p> CUNY Academic Commons - Support #18132 (Resolved): Raft theme breaking https://redmine.gc.cuny.edu/issues/181322023-04-28T14:42:55ZMarilyn WeberMweber@gc.cuny.edu
<p>From Indranil Choudhury, Via ZendesK:</p>
<p>I'm working with CITE CUNY<<a class="external" href="https://computinged.commons.gc.cuny.edu/">https://computinged.commons.gc.cuny.edu/</a>> and I've encountered a few issues that I haven't had luck solving. [note from Marilyn - second issue is a separate ticket]</p>
<p>1. The Raft theme makes the Commons footer appear in the middle of pages. I'm cloning from an existing site, so I tried replicating the issue by cloning again, and the same thing happened. You can see the issue on this site - <a class="external" href="https://citepdtweaks5.commons.gc.cuny.edu/">https://citepdtweaks5.commons.gc.cuny.edu/</a></p>
<p>She later added "A more built out site with the Raft theme can be seen here - <a class="external" href="https://citepdtweaks4.commons.gc.cuny.edu/">https://citepdtweaks4.commons.gc.cuny.edu/</a>"</p> CUNY Academic Commons - Support #15686 (Resolved): ZenDesk introducing "triggers"https://redmine.gc.cuny.edu/issues/156862022-03-21T17:04:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Ray, Matt wanted you to have a look at this:</p>
<p>"HI MARILYN,</p>
<p>Zendesk has introduced a new feature called trigger categories to help customers organize triggers and make them easier to manage. Beginning March 31, 2022, we will be automatically adding a default category to your triggers. Our records indicate you have not yet enabled triggers in your account and will be affected by this change, so we’re reaching out with a friendly reminder in case you missed our in-product notification.</p>
<p>What does this mean? <br />In January 2021, Zendesk rolled out trigger categories as an opt-in feature and since then, many of our customers have taken advantage of this functionality with great results. We are now moving to the next phase of this rollout and will automatically add categories for customers who have not enabled them by March 31.</p>
<p>Please note that this change will not impact the order or the behavior of your triggers. Triggers will continue to execute in the sequence in which they’re ordered, as they always have.</p>
<p>What do I need to do? <br />We encourage you to get ahead of this change by enabling this functionality on your trigger edit page. Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API or the Zendesk user interface. If you don’t specify a category when creating a new trigger, we will select a category for you.</p>
<p>If you don’t take action, after March 31, 2022 you’ll see a default category appear in your list of triggers. This will not impact the way your triggers execute and you shouldn’t notice any other change.</p>
<p>Please refer to this article for details, and partner with your developer resources as appropriate. And as always, you can contact us if you have questions or need additional support.</p>
<p>The Zendesk Team</p>
<p>"</p> CUNY Academic Commons - Support #14734 (Resolved): missing section of Sujatha Fernandes' sitehttps://redmine.gc.cuny.edu/issues/147342021-08-28T14:38:51ZMarilyn WeberMweber@gc.cuny.edu
<p>Sujatha Fernandes reports:</p>
<p><em>I was recently alerted that the Publications tab on my website (<a class="external" href="http://www.sujathafernandes.com">www.sujathafernandes.com</a>) is not working. All the other tabs seem to be working fine. When I click on Publications nothing happens. Would you be able to look into it?</em></p>
<p>She made me an admin and I saw that indeed, although there is a Publications menu item on the front page, there is no Publications page visible in the dashboard. All of the other menu items (About, Fiction, Events, etc.) ate there. I don't see any trash items at all, and the only thing in draft mode is "Fiction Work" from 2014.</p>
<p>This is a domain mapped site. Could that provide a clue? I am utterly befuddled.</p> CUNY Academic Commons - Support #13116 (Resolved): support/send us a message link obscuredhttps://redmine.gc.cuny.edu/issues/131162020-07-30T00:55:49ZMarilyn WeberMweber@gc.cuny.edu
<p>Sylle Graves reports:<br />I'm having an issue with the support/send us a message link; the message box gets hidden behind any other screen I'm in, so that I cannot type in it or send--is this a bug that others have been experiencing? It is happening on multiple browsers and PCs. Screenshot below. Hope this is helpful!</p> CUNY Academic Commons - Support #12302 (Resolved): Pictorio theme requesthttps://redmine.gc.cuny.edu/issues/123022020-01-16T22:46:07ZMarilyn WeberMweber@gc.cuny.edu
<p>From Yelena Novitskaya</p>
<p>Assistant Professor</p>
<p>Archives/Special Collections</p>
<p>Charles Evans Inniss Memorial Library</p>
<p>Medgar Evers College, CUNY</p>
<p><a class="email" href="mailto:ynovitskaya@mec.cuny.edu">ynovitskaya@mec.cuny.edu</a></p>
<p>What's the name of the plugin/theme?<br />Pictorio, Version: 1.09.7.</p>
<p>In a few words, what does it do?<br />This is a grid-based theme with large featured images and a post slider.</p>
<p>Provide a link to the plugin/theme on the WordPress theme repository or (<a class="external" href="https://wordpress.org/themes/">https://wordpress.org/themes/</a>) plugin repository (<a class="external" href="https://wordpress.org/plugins/">https://wordpress.org/plugins/</a>)<br /><a class="external" href="https://wordpress.org/themes/pictorico/">https://wordpress.org/themes/pictorico/</a></p>
<p>How is the plugin/theme different from what's already provided on the Commons?<br />(No answer)</p>
<p>Let us know who you are (include a link to your site) and who will use this tool?<br />I am an Archives & Special Collections librarian at MEC. I have been using WordPress for my online exhibitions. Here is one of them (work in progress); it is a companion site for a physical exhibition that will be on display in the Archives: <a class="external" href="https://techhistorydisplay.wordpress.com/">https://techhistorydisplay.wordpress.com/</a></p> CUNY Academic Commons - Support #11866 (Resolved): problem with project widget and the 'skills' t...https://redmine.gc.cuny.edu/issues/118662019-09-17T03:42:58ZMarilyn WeberMweber@gc.cuny.edu
<p>Claire Bishop, a GC prof, has an art site that is having problems. Olivia, a Digital Fellow, reports, "The issue that Claire is getting with her site (<a class="external" href="https://clairebishop.commons.gc.cuny.edu/">https://clairebishop.commons.gc.cuny.edu/</a>) is that when you click on one of the tags--which is using the project widget and the 'skills' to generate tags--its not displaying the projects that are tagged with that artist. So the filtering isn't working anymore and it used to work."</p>
<p>I (Marilyn) haven't used this before. Please let me know what I should ask. Thanks!</p> CUNY Academic Commons - Bug #8620 (Resolved): "Send us a message" not workinghttps://redmine.gc.cuny.edu/issues/86202017-08-29T18:10:26ZMarilyn WeberMweber@gc.cuny.edu
<p>The "Send us a message" button accessed via the Help tab is not doing anything. Two users have reported this and I tried myself without success.</p> CUNY Academic Commons - Bug #6602 (Resolved): Add Friend button not workinghttps://redmine.gc.cuny.edu/issues/66022016-11-04T15:21:23ZMarilyn WeberMweber@gc.cuny.edu
<p>Robin Camille Davis also reports:<br />on the profile page, when I tried to click the “Add friend” button, it wasn't clickable — the cursor became the text-editing cursor instead of the tiny-hand cursor, in random places in the grey area of the profile page including the friend button. I used Inspect Element to hide the “ticketSubmissionForm” iframe, and the profile page became usable again. Same behavior in Firefox and Chrome.</p>
<p>I was able to replicate this - just trying on Luke's page.</p> CUNY Academic Commons - Bug #6599 (Duplicate): Accept Friend button not workinghttps://redmine.gc.cuny.edu/issues/65992016-11-04T15:16:21ZMarilyn WeberMweber@gc.cuny.edu
<p>A Zendesk user reports:</p>
<p>I'm trying to accept a friend request on the CUNY Commons site. On the friends/requests/ page on my profile, clicking the Accept button opens up a tab to <a class="external" href="https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com">https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com</a>] but does not mark the request as accepted.<br />I'm running Firefox on Windows. I paused AdBlock and Ghostery so there is probably no interference from a browser plugin.<br />This seems like a bug -- just giving you a heads up.<br />Robin<br />—<br />Robin Camille Davis<br />Emerging Technologies & Online Learning Librarian</p>
<p>I am able to replicate this on Chrome on a PC. Attached screenshots show before and after</p> CUNY Academic Commons - Feature #4965 (Resolved): Theme requestedhttps://redmine.gc.cuny.edu/issues/49652015-12-02T15:48:35ZMarilyn WeberMweber@gc.cuny.edu
<p>Matt (I think) -</p>
<p>Professor Claire Bishop writes:<br />I had a meeting last week with Patrick Sweeney, digital fellow and faculty liaison for the New Media Lab, about finding a platform for my current research project. He has advised me to use the Commons site as host (which I am more than happy to do) but I need a particular wordpress theme that is suitable for showing my image archive. We had a good look at the ones you currently have available and none are suitable. The theme is REVEAL, by Themetrust: <a class="external" href="https://themetrust.com/themes/reveal/">https://themetrust.com/themes/reveal/</a> <br />It is currently $59. I need it asap (and am willing to pay for it myself if the alternative is a long wait!).</p>
<p>Let me know how to reply. Thanks! <br />- Marilyn</p> CUNY Academic Commons - Bug #4918 (Resolved): Re-directing Help Requestshttps://redmine.gc.cuny.edu/issues/49182015-11-18T17:11:15ZMarilyn WeberMweber@gc.cuny.edu
<p>I think that when a user currently clicks on "Send Us a Message" via the help tab (see attached screenshot), the entered request goes to <a class="email" href="mailto:commons@gc.cuny.edu">commons@gc.cuny.edu</a>. We'd now prefer it to go to <a class="email" href="mailto:support@cunycommons.zendesk.com">support@cunycommons.zendesk.com</a> . Ray, Matt has asked me to assign this to you. Thanks! <br />- Marilyn (<a class="email" href="mailto:mweber@gc.cuny.edu">mweber@gc.cuny.edu</a>)</p> CUNY Academic Commons - Bug #4881 (Resolved): ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/48812015-11-10T17:28:26ZMarilyn WeberMweber@gc.cuny.edu
<p>I have not been receiving any tickets through ZenDesk lately, and three have come through the Commons email address. Any idea what is going on?</p> CUNY Academic Commons - Bug #3121 (Resolved): Add Academica theme? https://redmine.gc.cuny.edu/issues/31212014-03-19T22:51:56ZMarilyn WeberMweber@gc.cuny.edu
<p>We have an incoming commons member who would really like to use the Academica theme. Is this a PITA to add? More info here - <a class="external" href="http://theme.wordpress.com/themes/academica/">http://theme.wordpress.com/themes/academica/</a>. Happy to answer any further questions about why I'm making this request and marking it High priority.</p> CUNY Academic Commons - Bug #3071 (Resolved): Twenty Fourteen theme differenceshttps://redmine.gc.cuny.edu/issues/30712014-02-24T21:34:20ZMarilyn WeberMweber@gc.cuny.edu
<p>Not sure if this is a Redmine issue. I've attached three screenshots to show how the Twenty Fourteen theme <br />1) loses both the background and sidebar in IE (and truncates "CUNY Academic Commons" to "CUNY Ac" <br />2) does not allow text or images to fill the middle part of the screen, instead displaying quite a bit of white "dead" space. (I suspect this might be something I can figure out.)</p>
<p>Any tips? Thanks, all!</p>