CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-20T21:15:42ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19447 (Resolved): SOS! Home page seems brokenhttps://redmine.gc.cuny.edu/issues/194472023-12-20T21:15:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Or is at least very strange looking</p> CUNY Academic Commons - Support #18520 (Resolved): custom fontshttps://redmine.gc.cuny.edu/issues/185202023-07-27T20:29:07ZMarilyn WeberMweber@gc.cuny.edu
<p>Follow up to <a class="external" href="https://redmine.gc.cuny.edu/issues/18276">https://redmine.gc.cuny.edu/issues/18276</a></p>
<p>Wei asks "I just updated the repo with the custom fonts that I forgot to add. Could you help me update the theme in the CUNY Commons? I believe the only difference is the folder "fonts" and the files underneath it + .gitignore. Thank you!"</p>
<p>This is for ttps://voicingpoverty.commons.gc.cuny.edu/</p> CUNY Academic Commons - Support #18133 (Hold): Elementor builder problemhttps://redmine.gc.cuny.edu/issues/181332023-04-28T14:45:02ZMarilyn WeberMweber@gc.cuny.edu
<p>From Indranil Choudhury, Via ZendesK:</p>
<p>I'm working with CITE CUNY<<a class="external" href="https://computinged.commons.gc.cuny.edu/">https://computinged.commons.gc.cuny.edu/</a>> and I've encountered a few issues that I haven't had luck solving. [note from Marilyn - first issue is a separate ticket]</p>
<p>2. When using the Elementor builder with the Elementor Hello theme, when I try to apply a site kit, I get an error. This seems to be a common issue, and the solution is outlined here<<a class="external" href="https://element.how/elementor-kit-something-went-wrong/&gt;">https://element.how/elementor-kit-something-went-wrong/&gt;</a>, but I don't think I can access those settings.</p> CUNY Academic Commons - Support #18132 (Resolved): Raft theme breaking https://redmine.gc.cuny.edu/issues/181322023-04-28T14:42:55ZMarilyn WeberMweber@gc.cuny.edu
<p>From Indranil Choudhury, Via ZendesK:</p>
<p>I'm working with CITE CUNY<<a class="external" href="https://computinged.commons.gc.cuny.edu/">https://computinged.commons.gc.cuny.edu/</a>> and I've encountered a few issues that I haven't had luck solving. [note from Marilyn - second issue is a separate ticket]</p>
<p>1. The Raft theme makes the Commons footer appear in the middle of pages. I'm cloning from an existing site, so I tried replicating the issue by cloning again, and the same thing happened. You can see the issue on this site - <a class="external" href="https://citepdtweaks5.commons.gc.cuny.edu/">https://citepdtweaks5.commons.gc.cuny.edu/</a></p>
<p>She later added "A more built out site with the Raft theme can be seen here - <a class="external" href="https://citepdtweaks4.commons.gc.cuny.edu/">https://citepdtweaks4.commons.gc.cuny.edu/</a>"</p> CUNY Academic Commons - Support #17356 (Resolved): more Customizr logo problemshttps://redmine.gc.cuny.edu/issues/173562022-12-08T19:12:32ZMarilyn WeberMweber@gc.cuny.edu
<p>Related to <a class="external" href="https://redmine.gc.cuny.edu/issues/16055">https://redmine.gc.cuny.edu/issues/16055</a></p>
<p>From Emily Fairey<br />Digital Initiatives/OER Developer Librarian<br />Brooklyn College Library</p>
<p>I'm having an issue with the logo of a Customizr AC site site not displaying at all. I removed a previous logo, and now none of the other logos I have tried will appear.<br />Here is a link to the site<<a class="external" href="https://bclibraryart.commons.gc.cuny.edu/&gt;">https://bclibraryart.commons.gc.cuny.edu/&gt;</a>.</p> CUNY Academic Commons - Support #17215 (Resolved): request for Pixl themehttps://redmine.gc.cuny.edu/issues/172152022-11-11T17:30:54ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>I’m currently building a site for Spring 2023 (via the Open Knowledge Fellowship!) and I was hoping to use a particular WordPress theme. Given the aesthetic I’m looking to cultivate, would it be possible to add the folloeing theme to the currently available options?</p>
<p><a class="external" href="https://wordpress.com/theme/pixl">https://wordpress.com/theme/pixl</a></p>
<p>Thank you!</p>
<p>Best,</p>
<p>Flora<br />---<br />Flora de Tournay<br />Doctoral Fellow, English, The Graduate Center, City University of New York (CUNY)</p> CUNY Academic Commons - Support #16531 (Resolved): Display Eventbrite Eventhttps://redmine.gc.cuny.edu/issues/165312022-07-26T21:54:00ZMarilyn WeberMweber@gc.cuny.edu
<p>via zd:</p>
<p>"Firstly, I would like to thank everyone on the CUNY Academic Commons team. I have utilized this resource numerous times with very good results. The only thing I am curious about is a plugin that is approved for use on CAC. The plugin is called, “Display Eventbrite Events (<a class="external" href="https://fullworksplugins.com/products/widget-for-eventbrite/">https://fullworksplugins.com/products/widget-for-eventbrite/</a>) .” I built a website for a program within our school and the program would like to display Eventbrite events on a webpage, but the catch is the events are private and only the paid version of this plugin with display private events from Eventbrite API on a webpage. So, my question is could we purchase and implement the paid version of this plugin on CAC?</p>
<p>The website that I am looking to expand and implement this functionality on is below. Also, side note I am a WordPress-er and have been working with coding and developing on the CMS for some years now and I understand why you lock down certain functionality for CAC, but I am hoping we can possibly implement this.</p>
<p><a class="external" href="https://hstrs.commons.gc.cuny.edu/">https://hstrs.commons.gc.cuny.edu/</a></p>
<p>If you have any questions, please do not hesitate to email or call me.</p>
<p>Jake</p>
<hr />
<p>Jacob Gutte</p> CUNY Academic Commons - Support #15686 (Resolved): ZenDesk introducing "triggers"https://redmine.gc.cuny.edu/issues/156862022-03-21T17:04:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Ray, Matt wanted you to have a look at this:</p>
<p>"HI MARILYN,</p>
<p>Zendesk has introduced a new feature called trigger categories to help customers organize triggers and make them easier to manage. Beginning March 31, 2022, we will be automatically adding a default category to your triggers. Our records indicate you have not yet enabled triggers in your account and will be affected by this change, so we’re reaching out with a friendly reminder in case you missed our in-product notification.</p>
<p>What does this mean? <br />In January 2021, Zendesk rolled out trigger categories as an opt-in feature and since then, many of our customers have taken advantage of this functionality with great results. We are now moving to the next phase of this rollout and will automatically add categories for customers who have not enabled them by March 31.</p>
<p>Please note that this change will not impact the order or the behavior of your triggers. Triggers will continue to execute in the sequence in which they’re ordered, as they always have.</p>
<p>What do I need to do? <br />We encourage you to get ahead of this change by enabling this functionality on your trigger edit page. Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API or the Zendesk user interface. If you don’t specify a category when creating a new trigger, we will select a category for you.</p>
<p>If you don’t take action, after March 31, 2022 you’ll see a default category appear in your list of triggers. This will not impact the way your triggers execute and you shouldn’t notice any other change.</p>
<p>Please refer to this article for details, and partner with your developer resources as appropriate. And as always, you can contact us if you have questions or need additional support.</p>
<p>The Zendesk Team</p>
<p>"</p> CUNY Academic Commons - Support #14911 (Resolved): Twentytwentyone themehttps://redmine.gc.cuny.edu/issues/149112021-10-28T14:20:07ZMarilyn WeberMweber@gc.cuny.edu
<p>Boone - We have a request for the Twentytwentyone theme. Can it be made available? Thanks!</p> CUNY Academic Commons - Support #13116 (Resolved): support/send us a message link obscuredhttps://redmine.gc.cuny.edu/issues/131162020-07-30T00:55:49ZMarilyn WeberMweber@gc.cuny.edu
<p>Sylle Graves reports:<br />I'm having an issue with the support/send us a message link; the message box gets hidden behind any other screen I'm in, so that I cannot type in it or send--is this a bug that others have been experiencing? It is happening on multiple browsers and PCs. Screenshot below. Hope this is helpful!</p> CUNY Academic Commons - Bug #8620 (Resolved): "Send us a message" not workinghttps://redmine.gc.cuny.edu/issues/86202017-08-29T18:10:26ZMarilyn WeberMweber@gc.cuny.edu
<p>The "Send us a message" button accessed via the Help tab is not doing anything. Two users have reported this and I tried myself without success.</p> CUNY Academic Commons - Bug #6602 (Resolved): Add Friend button not workinghttps://redmine.gc.cuny.edu/issues/66022016-11-04T15:21:23ZMarilyn WeberMweber@gc.cuny.edu
<p>Robin Camille Davis also reports:<br />on the profile page, when I tried to click the “Add friend” button, it wasn't clickable — the cursor became the text-editing cursor instead of the tiny-hand cursor, in random places in the grey area of the profile page including the friend button. I used Inspect Element to hide the “ticketSubmissionForm” iframe, and the profile page became usable again. Same behavior in Firefox and Chrome.</p>
<p>I was able to replicate this - just trying on Luke's page.</p> CUNY Academic Commons - Bug #6599 (Duplicate): Accept Friend button not workinghttps://redmine.gc.cuny.edu/issues/65992016-11-04T15:16:21ZMarilyn WeberMweber@gc.cuny.edu
<p>A Zendesk user reports:</p>
<p>I'm trying to accept a friend request on the CUNY Commons site. On the friends/requests/ page on my profile, clicking the Accept button opens up a tab to <a class="external" href="https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com">https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com</a>] but does not mark the request as accepted.<br />I'm running Firefox on Windows. I paused AdBlock and Ghostery so there is probably no interference from a browser plugin.<br />This seems like a bug -- just giving you a heads up.<br />Robin<br />—<br />Robin Camille Davis<br />Emerging Technologies & Online Learning Librarian</p>
<p>I am able to replicate this on Chrome on a PC. Attached screenshots show before and after</p> CUNY Academic Commons - Bug #4918 (Resolved): Re-directing Help Requestshttps://redmine.gc.cuny.edu/issues/49182015-11-18T17:11:15ZMarilyn WeberMweber@gc.cuny.edu
<p>I think that when a user currently clicks on "Send Us a Message" via the help tab (see attached screenshot), the entered request goes to <a class="email" href="mailto:commons@gc.cuny.edu">commons@gc.cuny.edu</a>. We'd now prefer it to go to <a class="email" href="mailto:support@cunycommons.zendesk.com">support@cunycommons.zendesk.com</a> . Ray, Matt has asked me to assign this to you. Thanks! <br />- Marilyn (<a class="email" href="mailto:mweber@gc.cuny.edu">mweber@gc.cuny.edu</a>)</p> CUNY Academic Commons - Bug #4881 (Resolved): ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/48812015-11-10T17:28:26ZMarilyn WeberMweber@gc.cuny.edu
<p>I have not been receiving any tickets through ZenDesk lately, and three have come through the Commons email address. Any idea what is going on?</p>