CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-05T18:19:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19680 (New): JetPack https://redmine.gc.cuny.edu/issues/196802024-02-05T18:19:08ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I am a writing consultant at the Graduate Center's Writing Center. We are in the process of creating a newsletter, which we will send to our mailing list, and we would like to use JetPack since it is already linked to our CUNY Commons website.</p>
<p>Unfortunately, as our mailing list exceeds 100 recipients, we cannot use the free version of JetPack. I am writing to inquire if</p>
<p>1. CUNY has a paid subscription to JetPack, which we can access.<br />2. If CUNY does not have a paid subscription to JetPack, can we at the Writing Center purchase this subscription and still have JetPack linked to our CUNY Commons website?</p>
<p>Thank you and I look forward to hearing from you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Support #19605 (New): AI question from Ned Bentonhttps://redmine.gc.cuny.edu/issues/196052024-01-26T17:19:25ZMarilyn WeberMweber@gc.cuny.edu
<p>Ned Benton asks:</p>
<p><a class="email" href="mailto:nbenton@jjay.cuny.edu">nbenton@jjay.cuny.edu</a> | January 26, 2024 9:20 am<br />Will CUNY Commons install any plug-ins that connect to AI services. I am thinking of this one but there may be others.</p>
<p><a class="external" href="https://wordpress.com/plugins/ai-engine">https://wordpress.com/plugins/ai-engine</a></p>
<p>I have posted in NESRI an article about AI and slavery records. Here it is.</p>
<p><a class="external" href="https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/">https://nesri.commons.gc.cuny.edu/artificial-intelligence-and-slavery-research/</a></p>
<p>While this article reveals risks and deficiencies, I continue to think that AI could become a useful way to explain records of slavery at the individual level. We are working on a project we call NESRI 2.0 which involves adding several more fields to will enrich the interconnections between the 90,000 records that we have.</p>
<p>If we eventually do this system-wide, we have the challenge of presenting this to users. I first approach is to add a table to our locality reports that lists the families, in the locality specified for the report, with a link to click into the records of any family, so people in Boston can learn of families of enslaved people in the 1700s. But I also think that I can code the database to construct a test string that can be submitted as a prompt to an AI service to get back an essay about the family - the names and relationships and events in their lives and in the community when they lived. The service would have to have guardrails to not make up information.</p>
<p>Ned Benton</p> CUNY Academic Commons - Bug #19569 (Resolved): Commons is downhttps://redmine.gc.cuny.edu/issues/195692024-01-22T15:45:00ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Support #18982 (Reporter Feedback): Sites missing pages, menus, icons, ba...https://redmine.gc.cuny.edu/issues/189822023-10-05T23:52:11ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>"Our websites are acting very strange across three browsers.<br />Our main site menu is sprawled out instead of dropping down, and the site homepage icon/banner is gone: <br /><a class="external" href="https://iletc.commons.gc.cuny.edu/we-authors/">https://iletc.commons.gc.cuny.edu/we-authors/</a> <br />These sites are missing most of the pages that we had in the menu, and the missing pages are gone from dashboard, as well, not even in a trash folder:<br /><a class="external" href="https://weauthors.commons.gc.cuny.edu/">https://weauthors.commons.gc.cuny.edu/</a><br /><a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a> (this site also has no more image at the top of the site).<br />Is there some kind of bug going on at the Commons? I just noticed all of these issues today. I don't see anything new on redmine so I can't imagine what's going on. <br />Thanks for your help!"</p> CUNY Academic Commons - Support #18852 (Resolved): turning off redirect? https://redmine.gc.cuny.edu/issues/188522023-09-17T17:28:01ZMarilyn WeberMweber@gc.cuny.edu
<p>Hoping this one is easy:</p>
<p>"My name is Gaurav Singh and I'm a web developer working with Frank Hentschker and the Martin E. Segal Theatre Center team. <br />We have recently made a new website for the Segal Center on Wix, ie platform outside the Commons. We have already published and connected our main domain ie <a class="external" href="http://www.thesegalcenter.org">www.thesegalcenter.org</a> to the new website and it is live.<br />However, we would like to maintain a copy of the old website made on the CUNY Commons for archival purposes. The old website is <a class="external" href="https://thesegalcenter.commons.gc.cuny.edu">https://thesegalcenter.commons.gc.cuny.edu</a>, however this is being automatically redirected to the domain <a class="external" href="http://www.thesegalcenter.org">www.thesegalcenter.org</a> thereby not allowing us to access to the old website publicly. <br />I believe this link "https://thesegalcenter.commons.gc.cuny.edu" is set to automatically forward to "thesegalcenter.org" from your end. <br />Could we remove this redirect? Alternatively, could we be provided another link to the old website on the commons that we could send people to? For whoever needs to access the archival material. We also have a domain called <a class="external" href="http://www.mestc.org">www.mestc.org</a> that we could use for this purpose. <br />Please let us know what is the best way forward. I've also copied Frank Hentschker on the mail thread.<br />Best wishes.<br />Gaurav "</p> CUNY Academic Commons - Bug #18377 (Resolved): Author line pulls information from your Commons P...https://redmine.gc.cuny.edu/issues/183772023-06-15T18:23:10ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD, GC librarian Ingrid Conley-Abrams reports that "on this blog post, under my name = <a class="external" href="https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/">https://gclibrary.commons.gc.cuny.edu/2023/03/24/teaching-computer-science-with-open-resources/</a> = there is no information, even though I've filled it out on the bio." (She means the profile - <a class="external" href="https://commons.gc.cuny.edu/members/ingridconleyabrams/">https://commons.gc.cuny.edu/members/ingridconleyabrams/</a>)</p>
<p>I (Marilyn) was unclear what she meant until I looked at other recent posts from Jill Cirasella or Elvis Bakaitis. The dashboard views of their posts don't show that they're indicated anything other than the author field (See screenshots)</p>
<p>I'm in a rush but can answer questions. I never use the author field at all, so am at a loss.</p> CUNY Academic Commons - Support #18019 (New): Newsletter, anewhttps://redmine.gc.cuny.edu/issues/180192023-04-13T00:42:42ZMarilyn WeberMweber@gc.cuny.edu
<p>GC admin Rukshana Jalil writes:</p>
<p>I’d like to install a newsletter plugin for my program’s Commons site but not sure which one is available for us. I believe there were some issues with this in the past and I don’t know if it has been solved.</p>
<p>Could you let me know if I would be able to do this? This would be for four Commons sites (for each of the Certificate programs).</p>
<p>Searching Redmine, I see this tickets explaining the news letter problem</p>
<p><img src="https://redmine.gc.cuny.edu/attachments/download/25117/clipboard-202304122037-iw8nh.png" alt="" /></p>
<p>Are there any fresh takes on this perennial problem? Thank you!</p> CUNY Academic Commons - Support #18018 (Resolved): archive their capstone project - problemshttps://redmine.gc.cuny.edu/issues/180182023-04-13T00:34:05ZMarilyn WeberMweber@gc.cuny.edu
<p>Matt has asked me to amplify this ticket.</p>
<p>Stephen Klein (GC library) writes<br />I am attempting to help a student archive their capstone project:<br /><a class="external" href="https://bisexuality.commons.gc.cuny.edu">https://bisexuality.commons.gc.cuny.edu</a></p>
<p>and both Conifer (Web Recorder) and HTTRACK are not allowing us to capture her site. The site keeps on redirecting to:<br /><a class="external" href="https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu">https://commons.gc.cuny.edu/wp-login.php?p=-1&redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu</a><br />Within Conifer and even after logging in we are blocked.</p>
<p>HTTRACK presents these errors:<br />HTTrack3.49-2+htsswf+htsjava launched on Wed, 12 Apr 2023 16:54:19 at <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> +<strong>.png +</strong>.gif +<strong>.jpg +</strong>.jpeg +<strong>.css +</strong>.js <del>ad.doubleclick.net/* -mime:application/foobar<br />(winhttrack -qwC2%Ps2u1%s%uN0%I0p3DaK0H0%kf2A25000%f#f -F "Mozilla/4.5 (compatible; HTTrack 3.0x; Windows 98)" -%F "<!-</del> Mirrored from %s%s by HTTrack Website Copier/3.x [XR&CO'2014], %s -->" -%l "en, <strong>" <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> -O1 "C:\Users\sklein\Desktop\Test" +</strong>.png +<strong>.gif +</strong>.jpg +<strong>.jpeg +</strong>.css +<strong>.js -ad.doubleclick.net/</strong> -mime:application/foobar )<br />Information, Warnings and Errors reported for this mirror:<br />note: the hts-log.txt file, and hts-cache folder, may contain sensitive information,<br />such as username/password authentication for websites mirrored in this project<br />do not share these files/folders if you want these information to remain private<br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/robots.txt">https://bisexuality.commons.gc.cuny.edu/robots.txt</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2Frobots.txt&reauth=1</a><br />16:54:20 Warning: Found for <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a><br />16:54:20 Warning: File has moved from <a class="external" href="https://bisexuality.commons.gc.cuny.edu/">https://bisexuality.commons.gc.cuny.edu/</a> to <a class="external" href="https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1">https://bisexuality.commons.gc.cuny.edu/wp-login.php?redirect_to=https%3A%2F%2Fbisexuality.commons.gc.cuny.edu%2F&reauth=1</a><br />16:54:21 Warning: No data seems to have been transferred during this session! : restoring previous one!</p>
<p>This is a new outcome, so something must have changed on the Commons side.<br />Definitely general to the Commons because I tested on a few Commons sites and the same result occured.</p>
<p>They need to deposit by the 14th.</p>
<p>Best,<br />Stephen</p> CUNY Academic Commons - Support #17833 (Resolved): Sydney theme update https://redmine.gc.cuny.edu/issues/178332023-03-14T23:17:46ZMarilyn WeberMweber@gc.cuny.edu
<p>The Sydney theme is the theme for the Conference Template, and it now has a pretty significant update that seems to not be available for themes that are using it already. Here's the description:</p>
<p>Sydney Header Update<br />This version of Sydney comes with a new and improved header. Activate it by clicking the button below and you can access new options.</p>
<p>Note 1: this upgrade is optional, there is no need to do it if you are happy with your current header.</p>
<p>Note 2: your current header customizations will be lost and you will have to use the new options to customize your header.</p>
<p>Note 3: this upgrade refers only to the header (site identity and menu bar). It does not change any settings regarding your hero area (slider, video etc).</p>
<p>Note 4: Please take a full backup of your website before upgrading.</p>
<p>Want to see the new header options before upgrading? Check out our documentation.</p>
<p>I'm trying to support a user who used it to create <a class="external" href="https://bisexual.commons.gc.cuny.edu/">https://bisexual.commons.gc.cuny.edu/</a>. I don't know how she got to where she is exactly, but if this update were somehow available, her problems would be much easier to fix. Does anyone have experience with this?</p> CUNY Academic Commons - Support #17649 (Abandoned): brooklynwaterfront.org problemhttps://redmine.gc.cuny.edu/issues/176492023-02-09T18:29:13ZMarilyn WeberMweber@gc.cuny.edu
<p>James Colombo writes "I work at the Brooklyn Waterfront Research Center, and we have an issue with our website.</p>
<p>As it is, we have two different web addresses:<br /><a class="external" href="https://bwrc.commons.gc.cuny.edu/">https://bwrc.commons.gc.cuny.edu/</a><br />and<br /><a class="external" href="http://brooklynwaterfront.org/">http://brooklynwaterfront.org/</a></p>
<p>Our issue is that some of the links do not work on the "brooklynwaterfront.org" site. For example, if you go to the "RESEARCH" tab on that site, and click on the drop-down "Publications," and then click on the "From Brooklyn to 'Brooklyn'" paper on the right side.</p>
<p>On the bwrc.commons site, you can click "Download Paper" at the bottom of the page. But on the brooklynwaterfront.org site, that link does not work.</p>
<p>Can you offer any insight as to why that may be?"</p>
<p>I see exactly what he means - the download paper button sends the user to <a class="external" href="https://academicworks.cuny.edu/ny_pubs/669/">https://academicworks.cuny.edu/ny_pubs/669/</a>, but only if accessed via <a class="external" href="https://bwrc.commons.gc.cuny.edu/paper-brooklyn/">https://bwrc.commons.gc.cuny.edu/paper-brooklyn/</a></p> CUNY Academic Commons - Support #17621 (Reporter Feedback): increase Maximum file sizehttps://redmine.gc.cuny.edu/issues/176212023-02-04T21:18:51ZMarilyn WeberMweber@gc.cuny.edu
<p>From Seonae Byeon:</p>
<p>As mentioned in the past emails, I am a collaborator for the land use oral history project. I am building a website to archive many audios and transcripts. I am unable to upload any audio files. Because the maximum upload file size is set to 128 MB. Could you please increase this to 1500 MB?</p> CUNY Academic Commons - Support #17314 (Resolved): category link problemshttps://redmine.gc.cuny.edu/issues/173142022-11-30T16:17:17ZMarilyn WeberMweber@gc.cuny.edu
<p>Two possibly related Zendesk tickets. Here's the first:</p>
<p>"My team in Theatre and Performance just finished publishing our new Journal Volume 13. And we have a process where we add a link to an old volume and then we link the category of the volume using a widget. It seems that the widget is no longer working.</p>
<p>We cannot get Volume 12 to appear and I cannot figure out what is different.</p>
<p>Can you help us?</p>
<p>Here is the volume page sample that is working:</p>
<p><a class="external" href="https://arabstages.org/category/volume-10/">https://arabstages.org/category/volume-10/</a></p>
<p>This is the one that is not:<br /><a class="external" href="https://arabstages.org/category/volume-12/">https://arabstages.org/category/volume-12/</a></p>
<p>We cannot find any difference between the two why one has the categories listed and one is not showing.</p>
<p>Best,</p>
<p>Melissa Flower Gladney"</p>
<p>I replied "I think this may have been because, as they warn, the "Custom Sidebars plugin is NOT compatible with the new widgets edit screen (powered by Gutenberg).<br />Install the official Classic Widgets plugin if you want to continue using it."</p>
<p>I have installed Classic Widgets. Please try again. If it doesn't work, please describe in great detail what you usually do (a video or screenshots would be great.) Thanks! "</p>
<p>She updated: "I have taken a video of the issue. You can see how the old volumes things are showing up. I can tell no difference in the code between the two.</p>
<p><a class="external" href="https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9">https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9</a>?<br />[<a class="external" href="https://play.vidyard.com/7yNxj64yj1pKGfEiWsmRg9.jpg?]&lt;https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?">https://play.vidyard.com/7yNxj64yj1pKGfEiWsmRg9.jpg?]&lt;https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?</a>><br />wordpress error<<a class="external" href="https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?">https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?</a>><br />share.vidyard.com"</p>
<p>Scott took a look and could not find the problem.</p> CUNY Academic Commons - Support #17056 (Resolved): verification code? https://redmine.gc.cuny.edu/issues/170562022-10-18T16:36:27ZMarilyn WeberMweber@gc.cuny.edu
<p>I am wondering why I sometimes am prompted for a verification code when I log in? Does it happen to all users every time, or is there an IP logic, etc? Thanks, no rush</p> CUNY Academic Commons - Support #16659 (Resolved): ILETC site loading timehttps://redmine.gc.cuny.edu/issues/166592022-08-25T15:01:47ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>We need help with our ILETC site. Our site is TERRIBLY SLOW. I am very concerned our users will not come to the site any longer because it takes such a long time for pages to load. Can you help us with this issue, please?</p>
<p><a class="external" href="https://iletc.commons.gc.cuny.edu/">https://iletc.commons.gc.cuny.edu/</a></p>
<p>Alberta</p>
<p>Alberta Gatti, Ph.D.</p>