CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T19:35:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19853 (Duplicate): new problem commons.gc.cuny.edu took too long to ...https://redmine.gc.cuny.edu/issues/198532024-02-28T19:35:51ZMarilyn WeberMweber@gc.cuny.edu
<p>"This site can’t be reachedcommons.gc.cuny.edu took too long to respond.<br />Try:</p>
<p>Checking the connection<br />Checking the proxy and the firewall<br />Running Windows Network Diagnostics<br />ERR_CONNECTION_TIMED_OUT"</p> CUNY Academic Commons - Bug #19842 (Resolved): commons is loading very slowlyhttps://redmine.gc.cuny.edu/issues/198422024-02-27T17:52:00ZMarilyn WeberMweber@gc.cuny.edu
<p>noticed this on my PC using Chrome and Firefox, confirmed by a student on a MAC with Safari</p> CUNY Academic Commons - Bug #19569 (Resolved): Commons is downhttps://redmine.gc.cuny.edu/issues/195692024-01-22T15:45:00ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #19447 (Resolved): SOS! Home page seems brokenhttps://redmine.gc.cuny.edu/issues/194472023-12-20T21:15:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Or is at least very strange looking</p> CUNY Academic Commons - Bug #12584 (Resolved): No way to registerhttps://redmine.gc.cuny.edu/issues/125842020-03-27T18:18:30ZMarilyn WeberMweber@gc.cuny.edu
<p>Yikes - First I thought the register button was just gone, now I see that <a class="external" href="https://commons.gc.cuny.edu/register/">https://commons.gc.cuny.edu/register/</a> doesn't lead anywhere. Screenshots attached.</p> CUNY Academic Commons - Bug #12363 (Resolved): more bbPress problems - now students unable to pos...https://redmine.gc.cuny.edu/issues/123632020-02-04T02:48:49ZMarilyn WeberMweber@gc.cuny.edu
<p>I'm sorry to report there are more problems connected with <br /><a class="external" href="https://redmine.gc.cuny.edu/issues/12354">https://redmine.gc.cuny.edu/issues/12354</a><br /><a class="external" href="https://redmine.gc.cuny.edu/issues/12336">https://redmine.gc.cuny.edu/issues/12336</a></p>
<p>I have new tickets from two of the sites:<br /><a class="external" href="https://humanities2020.commons.gc.cuny.edu/">https://humanities2020.commons.gc.cuny.edu/</a><br /><a class="external" href="https://2020larsson130.commons.gc.cuny.edu">https://2020larsson130.commons.gc.cuny.edu</a></p>
<p>I'll pass on the ZenDesk tickets in separate replies on this thread</p> CUNY Academic Commons - Bug #12354 (Resolved): sites (including Net-Art) are reporting critical i...https://redmine.gc.cuny.edu/issues/123542020-02-02T15:25:49ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk, three sites (including Net-Art) are reporting critical issues:</p>
<p>I've attached screenshots for two of them.</p>
<p><a class="external" href="https://netart.commons.gc.cuny.edu/">https://netart.commons.gc.cuny.edu/</a><br /><a class="external" href="https://humanities2020.commons.gc.cuny.edu/">https://humanities2020.commons.gc.cuny.edu/</a><br /><a class="external" href="https://2020larsson130.commons.gc.cuny.edu">https://2020larsson130.commons.gc.cuny.edu</a></p> CUNY Academic Commons - Bug #12006 (Resolved): Invite system is broken.https://redmine.gc.cuny.edu/issues/120062019-10-22T23:02:27ZMarilyn WeberMweber@gc.cuny.edu
<p>Reported on ZenDesk, happening for me as well. After I enter an email in the invite modal, I see <br />"You are not the administrator of any sites." <br />"You are not a member of any groups that allow invitations."</p> CUNY Academic Commons - Support #11665 (Resolved): “My Groups” conflating two groupshttps://redmine.gc.cuny.edu/issues/116652019-07-24T17:53:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Michael Miller (Chief Librarian @ BCC) reports via Zendesk:</p>
<p>"I logged into the Academic Commons and went to the listing of “Groups” via the “My Groups” tab. The "Group" link to the CUNY Council of Chief Librarians is linking to the wrong group forum. <br />There are two groups:<br />1. - CUNY Council of Chief Librarians - <a class="external" href="https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/">https://commons.gc.cuny.edu/groups/cuny-council-of-chief-librarians/</a> <br />2. - CUNY Council of Chief Librarians: Agendas and Minutes - <a class="external" href="https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/">https://commons.gc.cuny.edu/groups/ccl-agendas-minutes/</a> <br />The link to the first needs to be restored/corrected."</p>
<p>These are closed groups, so I can't replicate it. Michael has asked the admin of them to add me so that I can see if the problem exists when one goes to the URL, or if it's a fault withing My Groups. LMK if you need more info.</p> CUNY Academic Commons - Support #10245 (Resolved): Placeholders in action emails (activation, pas...https://redmine.gc.cuny.edu/issues/102452018-08-28T17:55:37ZMarilyn WeberMweber@gc.cuny.edu
<p>User jenche reports:</p>
<p>Hi, I'm trying to change the email address currently associated with my CUNY Academic Commons account to my Grad Center email. The verification email says:</p>
<p>"go here to confirm the change."</p>
<p>But there's no link to click. Is there any way to confirm the change in email?</p>
<p>My old email (currently associated with the account): <a class="email" href="mailto:jechely@gmail.com">jechely@gmail.com</a></p>
<p>New email: <a class="email" href="mailto:jcheng1@gradcenter.cuny.edu">jcheng1@gradcenter.cuny.edu</a></p> CUNY Academic Commons - Bug #6800 (Rejected): Is something going on? https://redmine.gc.cuny.edu/issues/68002016-11-18T19:30:54ZMarilyn WeberMweber@gc.cuny.edu
<p>One user is reporting "sluggishness" another reports "in the last week we have noticed that the site goes down periodically with seemingly little rhyme or reason. For about half an hour today, the site was inaccessible."</p> CUNY Academic Commons - Bug #6599 (Duplicate): Accept Friend button not workinghttps://redmine.gc.cuny.edu/issues/65992016-11-04T15:16:21ZMarilyn WeberMweber@gc.cuny.edu
<p>A Zendesk user reports:</p>
<p>I'm trying to accept a friend request on the CUNY Commons site. On the friends/requests/ page on my profile, clicking the Accept button opens up a tab to <a class="external" href="https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com">https://www.zendesk.com/web-widget/?utm_source=webwidget&utm_medium=poweredbyzendesk&utm_campaign=image[zendesk.com</a>] but does not mark the request as accepted.<br />I'm running Firefox on Windows. I paused AdBlock and Ghostery so there is probably no interference from a browser plugin.<br />This seems like a bug -- just giving you a heads up.<br />Robin<br />—<br />Robin Camille Davis<br />Emerging Technologies & Online Learning Librarian</p>
<p>I am able to replicate this on Chrome on a PC. Attached screenshots show before and after</p> CUNY Academic Commons - Bug #6410 (Duplicate): Cannot log in - gives privacy errorhttps://redmine.gc.cuny.edu/issues/64102016-10-24T12:55:01ZMarilyn WeberMweber@gc.cuny.edu
<p>User Don Sutherland reports:<br />"When I try to go to my sites after logging into CUNY Commons, I receive a "Your connection is not private" (see attached) error and am unable to do so."</p>
<p>Just tried with the History blog and I can see the blog before I log in, but logging in doesn't work. Same error message.</p> CUNY Academic Commons - Bug #6286 (Resolved): Groups pages not displaying at all!https://redmine.gc.cuny.edu/issues/62862016-10-14T14:13:56ZMarilyn WeberMweber@gc.cuny.edu
<p>Katina Rogers reported:<br />"Groups pages are silently failing for me; the following pages will not load but display only an empty browser window, no error message:</p>
<p><a class="external" href="https://commons.gc.cuny.edu/groups/digital-humanities-initiative/">https://commons.gc.cuny.edu/groups/digital-humanities-initiative/</a> <br /><a class="external" href="http://commons.gc.cuny.edu/groups/">http://commons.gc.cuny.edu/groups/</a></p>
<p>I'm using Chrome and the error occurred at 9:42am on Friday, 10/14. I don't need any follow-up or support, just reporting the error."</p>
<p>I'm also using Chrome and am seeing the same thing. Two screenshots attached.</p> CUNY Academic Commons - Bug #5872 (Resolved): Whole Commons is downhttps://redmine.gc.cuny.edu/issues/58722016-08-08T13:13:31ZMarilyn WeberMweber@gc.cuny.edu
<p>"Error establishing a database connection" no matter what page I try. I'm at home, trying on chrome and Firefox on a PC. did we expect this?</p>