CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-28T23:26:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19856 (Resolved): WS tickets showing html markup tagshttps://redmine.gc.cuny.edu/issues/198562024-02-28T23:26:51ZMarilyn WeberMweber@gc.cuny.edu
<p>Colin (I think) -</p>
<p>Any idea why the WS tickets are suddenly showing html markup tags? Sorry if this is picayune; I'm just finding it difficult to read.</p> CUNY Academic Commons - Support #17650 (Resolved): WP Email Plug-inhttps://redmine.gc.cuny.edu/issues/176502023-02-09T18:38:06ZMarilyn WeberMweber@gc.cuny.edu
<p>Shamecca A Harris asks</p>
<p>"Quick question: I activated the WP Email Plug-in on my course site and I'm having some trouble with it. In the past, this plug-in allowed me to email my students directly from the Academic Commons, however that is no longer case.</p>
<p>Is there any other plug-in I can use to email my students from the Academic Commons? I know that the groups function allows for messaging through the forum, however I would prefer not to use this option. That said, any assistance you can provide would be helpful."</p> CUNY Academic Commons - Support #17450 (Resolved): Widget Importer & Exporter pluginhttps://redmine.gc.cuny.edu/issues/174502023-01-05T17:49:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Jason Tougaw would like to "export the links that appear on a sidebar on a site like this: <a class="external" href="https://lifewritng.commons.gc.cuny.edu/">https://lifewritng.commons.gc.cuny.edu/</a>"</p>
<p>I see there's a tool called the Widget Importer & Exporter plugin, but we don't have it yet. Cam it be installed? Here's the plugin page: <a class="external" href="https://wordpress.org/plugins/widget-importer-exporter/">https://wordpress.org/plugins/widget-importer-exporter/</a></p>
<p>Thanks! Happy New Year, everyone!</p> CUNY Academic Commons - Support #15686 (Resolved): ZenDesk introducing "triggers"https://redmine.gc.cuny.edu/issues/156862022-03-21T17:04:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Ray, Matt wanted you to have a look at this:</p>
<p>"HI MARILYN,</p>
<p>Zendesk has introduced a new feature called trigger categories to help customers organize triggers and make them easier to manage. Beginning March 31, 2022, we will be automatically adding a default category to your triggers. Our records indicate you have not yet enabled triggers in your account and will be affected by this change, so we’re reaching out with a friendly reminder in case you missed our in-product notification.</p>
<p>What does this mean? <br />In January 2021, Zendesk rolled out trigger categories as an opt-in feature and since then, many of our customers have taken advantage of this functionality with great results. We are now moving to the next phase of this rollout and will automatically add categories for customers who have not enabled them by March 31.</p>
<p>Please note that this change will not impact the order or the behavior of your triggers. Triggers will continue to execute in the sequence in which they’re ordered, as they always have.</p>
<p>What do I need to do? <br />We encourage you to get ahead of this change by enabling this functionality on your trigger edit page. Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API or the Zendesk user interface. If you don’t specify a category when creating a new trigger, we will select a category for you.</p>
<p>If you don’t take action, after March 31, 2022 you’ll see a default category appear in your list of triggers. This will not impact the way your triggers execute and you shouldn’t notice any other change.</p>
<p>Please refer to this article for details, and partner with your developer resources as appropriate. And as always, you can contact us if you have questions or need additional support.</p>
<p>The Zendesk Team</p>
<p>"</p> CUNY Academic Commons - Design/UX #15241 (Resolved): white on grayhttps://redmine.gc.cuny.edu/issues/152412022-02-01T22:27:50ZMarilyn WeberMweber@gc.cuny.edu
<p>Just found a little problem - if you enter a nonCUNY address is the email, the warning that pops up is white, on a gray background. A little hard to see! Pic attached.</p> CUNY Academic Commons - Support #13846 (Resolved): Yoast SEO plugin problemhttps://redmine.gc.cuny.edu/issues/138462021-01-15T22:50:22ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>My name is Tomonori Nagano and I am using CUNY Academic Commons for a few grant-funded projects. I am writing because it seems that one of the plugins (Yoast SEO) has some issue on Academic Commons now.</p>
<p>When I tried to activate Yeast SEO, this error shows up (see the screen shot). The developer's page says that this error often happens when the plug-in update was interrupted and re-updating the plugin will fix the issue.</p>
<p>When you have a chance, could you look into the problem and re-install the plug-in if necessary?</p>
<p>Here are the links to my WordPress sites on CAC.<br /><a class="external" href="https://tokyo2021.commons.gc.cuny.edu">https://tokyo2021.commons.gc.cuny.edu</a> <br /><a class="external" href="https://japanese.commons.gc.cuny.edu">https://japanese.commons.gc.cuny.edu</a></p>
<p>Thank you for your consideration.</p>
<p>Tomonori</p>
<p>Tomonori Nagano, Ph.D.<br />Associate Professor<br />Coordinator of the Modern Languages and Literatures Program<br />LaGuardia Community College</p> CUNY Academic Commons - Support #11832 (Resolved): Yoast SEO premium for sexgenlab.orghttps://redmine.gc.cuny.edu/issues/118322019-09-05T21:05:06ZMarilyn WeberMweber@gc.cuny.edu
<p>Passing this along from ZenDesk:</p>
<p>"I'm Hunter Kincaid, doctoral candidate in psychology at the grad center. I help run sexgenlab.org (<a class="external" href="http://sexgenlab.org/">http://sexgenlab.org/</a>) with other grad students and faculty here at CUNY through the commons. At first I emailed Kristen Hackett who is one of the word press coordinators and she told me to email the commons and that you might be able to help me out. We want to upgrade the SEO plugin features to premium on our site and Kristen said you may be able to help get a discount or install it at no cost? Any info you could give would be a great help, we are trying to increase our web presence so the research we translate reaches a wider audience, that premium upgrade would help us create strategies a lot more effectively and improve our website!"</p>
<p>LMK what to ask. Thanks!</p> CUNY Academic Commons - Support #11091 (Resolved): word limit for comments on a group doc? https://redmine.gc.cuny.edu/issues/110912019-02-13T20:01:28ZMarilyn WeberMweber@gc.cuny.edu
<p>Is there a word limit for comments on a group doc? Will give more details in a few minutes</p> CUNY Academic Commons - Support #9927 (Resolved): wrong email usedhttps://redmine.gc.cuny.edu/issues/99272018-06-14T13:57:06ZMarilyn WeberMweber@gc.cuny.edu
<p>New user Rosin Torres completed her registration using <a class="email" href="mailto:rmtorres@se-pr.edu">rmtorres@se-pr.edu</a> but would like it to be to <a class="email" href="mailto:rosintorresmedina@cuny.edu">rosintorresmedina@cuny.edu</a>. Can someone change that over so she can re-set her password? Thanks!</p> CUNY Academic Commons - Support #8464 (Resolved): WP UIhttps://redmine.gc.cuny.edu/issues/84642017-08-03T19:58:14ZMarilyn WeberMweber@gc.cuny.edu
<p>The WP UI plugin no longer has a documentation page (<a class="external" href="http://kav.in/wp-ui-for-wordpress">http://kav.in/wp-ui-for-wordpress</a>). Should it be removed from the list of plugins? Thanks!</p> CUNY Academic Commons - Support #8308 (Resolved): WP Migration pluginhttps://redmine.gc.cuny.edu/issues/83082017-06-20T00:06:56ZMarilyn WeberMweber@gc.cuny.edu
<p>User David Ainsworth writes:</p>
<p>We’re shifting the Milton Society of America from a commercial server to the CUNY Commons, and were planning to use the All-in-one WP Migration plugin to shift everything over with ease. But the plugin doesn’t seem to be available. Can you either add it to the available list, or provide us with an alternative for site migration which won’t prove too technical for several professors of English?</p> CUNY Academic Commons - Bug #8098 (Abandoned): Widget in profile not workinghttps://redmine.gc.cuny.edu/issues/80982017-05-04T20:23:36ZMarilyn WeberMweber@gc.cuny.edu
<p>User Laura Baecher (<a class="external" href="https://commons.gc.cuny.edu/members/lbaecher/">https://commons.gc.cuny.edu/members/lbaecher/</a>) writes:<br /><em><br />Hello-I am trying to add the other sections like "education" to my profile and when I add, click OK and Save Changes, it won't save. I've tried several times-I am on a mac using Firefox.</em></p>
<p>I can't replicate this since I already have Education as a used widget. Can you see what could be going wrong? Thanks!</p> CUNY Academic Commons - Bug #5872 (Resolved): Whole Commons is downhttps://redmine.gc.cuny.edu/issues/58722016-08-08T13:13:31ZMarilyn WeberMweber@gc.cuny.edu
<p>"Error establishing a database connection" no matter what page I try. I'm at home, trying on chrome and Firefox on a PC. did we expect this?</p> CUNY Academic Commons - Bug #5176 (Resolved): Widgets in Profile not savinghttps://redmine.gc.cuny.edu/issues/51762016-01-28T00:28:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Editing the following widgets in profile page produces no changes, at least when used on Chrome, Firefox and IE on a PC:</p>
<p>Twitter<br />RSS Feed <br />Free Entry</p>
<p>No error message are given, the changes simply so not appear. <br />A user brought this to my attention, and I am having the same results. LMK what other info you need.</p> CUNY Academic Commons - Bug #4881 (Resolved): ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/48812015-11-10T17:28:26ZMarilyn WeberMweber@gc.cuny.edu
<p>I have not been receiving any tickets through ZenDesk lately, and three have come through the Commons email address. Any idea what is going on?</p>