CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-20T21:15:42ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19447 (Resolved): SOS! Home page seems brokenhttps://redmine.gc.cuny.edu/issues/194472023-12-20T21:15:42ZMarilyn WeberMweber@gc.cuny.edu
<p>Or is at least very strange looking</p> CUNY Academic Commons - Bug #18897 (Resolved): Spam sitehttps://redmine.gc.cuny.edu/issues/188972023-09-24T15:22:03ZMarilyn WeberMweber@gc.cuny.edu
<p>I found a spam site in Portuguese - <a class="external" href="https://educash.commons.gc.cuny.edu/">https://educash.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Bug #18051 (Resolved): subject lines for commons messages https://redmine.gc.cuny.edu/issues/180512023-04-17T17:38:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Jason Nielsen (APO to DH) reports:<br />"I believe this is added to beginning of each message we send out via the Commons?<br />"[CUNY Academic Commons]"</p>
<p>I could be wrong, but I vaguely remembered that we removed that so that people could see the particular content of the subject line more immediately?"</p> CUNY Academic Commons - Bug #17229 (Resolved): embedding screencast-o-matic?https://redmine.gc.cuny.edu/issues/172292022-11-14T20:34:59ZMarilyn WeberMweber@gc.cuny.edu
<p>From ZD:</p>
<p>"trying to embed <a class="external" href="https://screencast-o-matic.com/watch/c3X2DpVUjbh">https://screencast-o-matic.com/watch/c3X2DpVUjbh</a> I tried embedding it through HTML and through a link and neither worked."</p> CUNY Academic Commons - Bug #16172 (Resolved): "Lost your password" link not in error messgehttps://redmine.gc.cuny.edu/issues/161722022-05-27T15:44:03ZMarilyn WeberMweber@gc.cuny.edu
<p>I accidentally tried to log in without a passwords, and when I did, I got a pop-up box suggesting that I should use the "Lost your password" link above, but it wasn't there. See attached</p> CUNY Academic Commons - Bug #15252 (Resolved): visual glitch with the Segal Center webpagehttps://redmine.gc.cuny.edu/issues/152522022-02-03T19:26:49ZMarilyn WeberMweber@gc.cuny.edu
<p>From Zendesk:</p>
<p>Hi there commons team,</p>
<p>"I’m investigating a little visual glitch with the Segal Center webpage.</p>
<p>When the page first loads the banner image appears to be fine, but when the pop-up loads, the CUNY Commons logo appears behind the header.</p>
<p>I am wondering if this has something to do with the Segal Book Talks pop-up rotator.</p>
<p>Could you look into this for me and see what might be done to visually resolve this? I’ve attached a screenshot for you.</p>
<p><a class="external" href="https://www.thesegalcenter.org/">https://www.thesegalcenter.org/</a>"</p> CUNY Academic Commons - Bug #14885 (Resolved): Long Loading Times -- Wordpress Admin Sitehttps://redmine.gc.cuny.edu/issues/148852021-10-19T19:57:23ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>"The load times for my Wordpress Admin pages are <strong>extremely</strong> long. It often takes 30-40 seconds to click between pages. The load time for my public facing site seems fine. But the Wordpress Admin pages in particular are having this issue.</p>
<p>Is this problem unique to my site or something others are also experiencing?</p>
<p>Wordpress Admin --- long load times</p>
<p><a class="external" href="https://assessatcuny.commons.gc.cuny.edu/wp-admin/">https://assessatcuny.commons.gc.cuny.edu/wp-admin/</a></p>
<p>Public Site – load time fine</p>
<p><a class="external" href="https://assessatcuny.commons.gc.cuny.edu/">https://assessatcuny.commons.gc.cuny.edu/</a>"</p> CUNY Academic Commons - Bug #14448 (Rejected): password reset weirdnesshttps://redmine.gc.cuny.edu/issues/144482021-05-11T22:47:52ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZenDesk: "I am having issues trying to reset my password. When I enter my new password and click on “Reset Password” I get the passwords don't match warning." She then sent me an image showing that there's no place to re-enter your password once you change it. (images attached)</p>
<p>I thought this was user error, so I tried to change the password on my account associated with <a class="email" href="mailto:history@gc.cuny.edu">history@gc.cuny.edu</a>. I received an entirely blank email (also attached).</p>
<p>Then I tried with <a class="email" href="mailto:mweb05@gmail.com">mweb05@gmail.com</a>. This worked fine: I received a non-blank email (attached), clicked on the link and saved my password without problem. Logged in with the new password.</p>
<p>Any thoughts?</p> CUNY Academic Commons - Bug #13947 (Resolved): Elementor plugin problemhttps://redmine.gc.cuny.edu/issues/139472021-02-05T20:00:18ZMarilyn WeberMweber@gc.cuny.edu
<p>Lidia Hernández-Tapia writes <br />I'm the administrator for the CLACLS website (<a class="external" href="https://clacls.gc.cuny.edu/">https://clacls.gc.cuny.edu/</a>). I'm having a problem when I try to edit a page using the Elementor plugin, the page is not loading so I can't make any changes. Can you guys help me figure why that is happening? I suspect the issue might have to do with a plugin conflict, but I'm not sure. Please see the attached screenshot with the error message I got.<br />Looking forward to hearing from you. Thank you in advance.<br />Best,<br />Lidia</p>
<p>Lidia Hernández-Tapia</p> CUNY Academic Commons - Bug #13827 (Resolved): more forum post problemshttps://redmine.gc.cuny.edu/issues/138272021-01-13T00:43:15ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk:</p>
<p>I created a new group for a faculty development workshop that we run multiple times. I created the new group because when posting the forum questions to the old group, it was flagging duplicate topics (the questions and topics are the same between cohorts, but we want new topic threads for each new cohort of faculty answering the questions in the forum). Upon creating the new group, I'm getting the same error message about duplicate topics despite there not being any posts in the new forum (screenshot attached).</p>
<p>------------------<br />Submitted from: <a class="external" href="https://commons.gc.cuny.edu/groups/ccny-oer-workshop/forum/">https://commons.gc.cuny.edu/groups/ccny-oer-workshop/forum/</a></p>
<p>Julia Brown<br /><a class="email" href="mailto:jbrown1@ccny.cuny.edu">jbrown1@ccny.cuny.edu</a></p> CUNY Academic Commons - Bug #13768 (Resolved): patricksweeney.commons.gc.cuny.edu downhttps://redmine.gc.cuny.edu/issues/137682021-01-03T02:33:38ZMarilyn WeberMweber@gc.cuny.edu
<p>Via Zendesk</p>
<p>I have been getting an error message that the Commons is experiencing technical problems when I attempt to visit my site, however the dashboard functions fine for the site, and all other Commons sites I've visited appear to be fine. My site is <a class="external" href="https://patricksweeney.commons.gc.cuny.edu/">https://patricksweeney.commons.gc.cuny.edu/</a>, which is mapped to the url patricksweeney.info - perhaps something with the domain mapping is the issue?</p>
<p>Thanks so much for your help!</p>
<p>Patrick Sweeney<br /><a class="email" href="mailto:psweeney@gradcenter.cuny.edu">psweeney@gradcenter.cuny.edu</a> | patricksweeney.info</p>
<p>My guess - Possibly related to <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not active (Resolved)" href="https://redmine.gc.cuny.edu/issues/13657">#13657</a>: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not active added?</p> CUNY Academic Commons - Bug #13341 (Resolved): Forum reply problemshttps://redmine.gc.cuny.edu/issues/133412020-09-17T16:43:17ZMarilyn WeberMweber@gc.cuny.edu
<p>User Steven Kidder reports:<br />Hi, I am new to this and trying to have my class post on a topic, either an original response or a comment on each other's responses. Sometimes they line up in chronologic order (not what i want), and sometimes they are indented and differently-ordered so that it's clear students whether or not students are making a response to an earlier post. I can't see any option for how to choose one option versus the other. See the two versions below. What do I do? thanks.</p>
<p>Later he elaborated:<br />I tried using the “quote” button, but then it makes a new post in chronologic order (down at the bottom) for each reply. For 40 students and multiple intermixed replies it’s totally a mess this way.</p>
<p><a class="external" href="https://commons.gc.cuny.edu/groups/eas-217-f20/forum/topic/global-impacts-video/">https://commons.gc.cuny.edu/groups/eas-217-f20/forum/topic/global-impacts-video/</a></p>
<p>Maybe you will see how my “quote” post at the bottom is not where it “should” be, i.e. next to the original post by Josue.</p> CUNY Academic Commons - Bug #13328 (Resolved): cross-posting in two related groupshttps://redmine.gc.cuny.edu/issues/133282020-09-15T14:48:18ZMarilyn WeberMweber@gc.cuny.edu
<p>A user (Corey Scher) reports the following:</p>
<p>"Both Andres (cc-ed) and myself ar TA-ing a course at CCNY where we are<br />using Academic Commons.</p>
<p>Somehow, there is a mix-up that appears to be occurring on the back-end<br />of the system, where Andres and his students are somehow posting to my<br />group page, even though my group is hidden.</p>
<p>Here is the link to my group:<br /><a class="external" href="http://cuny.is/group-eas-106-lab-fall-2020-group-2">http://cuny.is/group-eas-106-lab-fall-2020-group-2</a></p>
<p>And here is the link to Andres group:<br /><a class="external" href="http://cuny.is/group-eas-106-section-c3-group-3">http://cuny.is/group-eas-106-section-c3-group-3</a>" </p>
<pre><code>See attached screenshots and let me know what to ask next. I did notice that the reverse is also happening - his group 2's postings show in Andres' group 3 forum.</code></pre> CUNY Academic Commons - Bug #10176 (Resolved): domain mapping requests https://redmine.gc.cuny.edu/issues/101762018-08-20T17:12:43ZMarilyn WeberMweber@gc.cuny.edu
<p>Where do the domain mapping requests submitted through the form here - <a class="external" href="https://help.commons.gc.cuny.edu/domain-mapping-commons/">https://help.commons.gc.cuny.edu/domain-mapping-commons/</a> - go to? I think Kelle Cruz may have just done one, based on this inscrutable email I received:</p>
<p>-----Original Message-----<br />From: Help <<a class="email" href="mailto:commons@gc.cuny.edu">commons@gc.cuny.edu</a>> <br />Sent: Friday, August 17, 2018 11:04 AM<br />To: Academic Commons, CUNY <<a class="email" href="mailto:commons@gc.cuny.edu">commons@gc.cuny.edu</a>><br />Subject: Help "[your-subject]"</p>
<p>--- Replying to this email will not send a message directly to the recipient or group ---</p>
<p>From: Kelle Cruz <[your-email]><br />Subject: [your-subject]</p>
<p>Message Body:<br />[your-message]</p>
<p>-- <br />This e-mail was sent from a contact form on Help (<a class="external" href="https://help.commons.gc.cuny.edu">https://help.commons.gc.cuny.edu</a>)</p> CUNY Academic Commons - Bug #3138 (Resolved): Codex documentationhttps://redmine.gc.cuny.edu/issues/31382014-03-26T21:47:50ZMarilyn WeberMweber@gc.cuny.edu
<p>I was searching for a post on the codex has no category attached to it. So finding it again was tricky - I see I should have looked in the tags. Perhaps this is just my confusion, but I do find navigating the codex mystifying.</p>