CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-18T15:00:46ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19998 (Resolved): Hypoths.is not working on media Library PDFhttps://redmine.gc.cuny.edu/issues/199982024-03-18T15:00:46ZLaurie Hurson
<p>Hi All,</p>
<p>A user today alerted me that hypothesis is not working on a pdf they uploaded to a public commons site:</p>
<p><a class="external" href="https://socialannotation.commons.gc.cuny.edu/annotating-a-pdf/">https://socialannotation.commons.gc.cuny.edu/annotating-a-pdf/</a></p>
<p>I was able to recreate the issue here:</p>
<p><a class="external" href="https://classtestbmcc.commons.gc.cuny.edu/2024/03/18/testing-hypothesis-on-pdf-commons/">https://classtestbmcc.commons.gc.cuny.edu/2024/03/18/testing-hypothesis-on-pdf-commons/</a></p>
<p>The expected behavior of a public Commons site running hypothes.is plugin with annotation on media library PDFs enabled would be:</p>
<p>1. user uploads PDF to site media library<br />2. Insert PDF on page or post<br />3. Site visitor clicks PDF link from page/post<br />4. When PDF from media library opens, plugin adds "https://via.hypothes.is" prefix to PDF view and visitor is able to annotate.</p>
<p>I believe something might be going wrong in step <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: Site Loading Slowly at MEC (Resolved)" href="https://redmine.gc.cuny.edu/issues/4">#4</a>. Is it possible the Commons is blocking the addition of the via prefix?</p>
<p>Thanks for looking into this!</p> CUNY Academic Commons - Bug #19971 (New): Expected Group Forum Functionalityhttps://redmine.gc.cuny.edu/issues/199712024-03-13T20:02:46ZLaurie Hurson
<p>Hi All,</p>
<p>A user posted a message in a public group forum at 1:31pm:</p>
<p><a class="external" href="https://commons.gc.cuny.edu/groups/cuny-manifold-users/forum/topic/upcoming-manifold-workshops-2/">https://commons.gc.cuny.edu/groups/cuny-manifold-users/forum/topic/upcoming-manifold-workshops-2/</a></p>
<p>It was cross-posted on several other groups, which posted at 2:03. Examples are below, both groups are also public</p>
<p>COIL:<br /><a class="external" href="https://commons.gc.cuny.edu/groups/collaborative-online-international-learning-coil/forum/topic/upcoming-manifold-workshops-3/">https://commons.gc.cuny.edu/groups/collaborative-online-international-learning-coil/forum/topic/upcoming-manifold-workshops-3/</a></p>
<p>TLC: <a class="external" href="https://commons.gc.cuny.edu/groups/teaching-and-learning-center/forum/topic/upcoming-manifold-workshops-6/">https://commons.gc.cuny.edu/groups/teaching-and-learning-center/forum/topic/upcoming-manifold-workshops-6/</a></p>
<p>I received an email from the COIL forum at 2:37, see screenshot.</p>
<p>Two questions:</p>
<p>1. Robin (user) was wondering: Is this lag time between original posting, cross posting, and email typical and correct functionality? I thought maybe yes, since all messages have to be pulled through to each location, but wanted to be sure to ask.</p>
<p>2. Why wasn't the email I received from the CUNY Manifold Group, where the forum post was originated?</p>
<p>I received the email of the group forum post from the COIL group.This seems strange since both groups are public. I would think that a user would want the email to come from the forum where the post was originally shared.</p> CUNY Academic Commons - Bug #19966 (Reporter Feedback): Slow Load Time on Sitehttps://redmine.gc.cuny.edu/issues/199662024-03-13T14:43:08ZLaurie Hurson
<p>Hi All,</p>
<p>A user is developing a robust program website for a GC department. Right now it is on a dev domain and he plans to clone the site into the final domain soon. But first he is hoping to resolve the slow load times he is noticing on the site:</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>-<br />From the User:</p>
<blockquote>
<p>I am just getting really slow load times, and a lot of times, images don’t load. I was worried that I had clogged the site with too many images or something...</p>
</blockquote>
<blockquote>
<p>I have a lot of images currently uploaded to the site, especially a few big splash images, which I will ultimately delete, as I was just using these for drafts. However, we will be writing about 40 descriptions of projects we have worked on, and each one will have at least one (smaller) image, so I worry about the site slowing down even more?</p>
</blockquote>
<blockquote>
<p>I also worry it has to do with how many changes I made to the underlying theme (I’m currently using “Raft”)? I would really like to switch the theme to just a Wordpress Twenty Twenty-Four theme, but I spent a lot of time tweaking margins and padding etc. to make things look how I wanted them, so I don’t want to start from scratch… That said, if it’s an issue with the images, maybe the theme doesn’t have much to do with it?</p>
</blockquote>
<p>-</p>
<p>I ran the site through a free (questionably accurate) load time checker and it did report the site was very slow. Can you all confirm slow load time and help diagnose what might be causing this?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #19617 (New): Tickets Missing from WS deskhttps://redmine.gc.cuny.edu/issues/196172024-01-29T17:19:57ZLaurie Hurson
<p>Hi All,</p>
<p>I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.</p>
<p>This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?</p> CUNY Academic Commons - Bug #19611 (Resolved): Formatting Issues on New Cvhttps://redmine.gc.cuny.edu/issues/196112024-01-26T21:03:33ZLaurie Hurson
<p>Hi All,</p>
<p>A message from a Commons user. Sounnds like his CV was migrated correctly at first but somehow the formatting and html was messed up in later updates:</p>
<blockquote>
<p>Hi Commons Team,</p>
</blockquote>
<blockquote>
<p>I noticed today that all of the html markup (links, formatting, etc.) got lost on my profile page:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://commons.gc.cuny.edu/members/jbretmaney/">https://commons.gc.cuny.edu/members/jbretmaney/</a></p>
</blockquote>
<blockquote>
<p>Cp. 2022 version: <a class="external" href="https://web.archive.org/web/20221101000000*/https://commons.gc.cuny.edu/members/jbretmaney/">https://web.archive.org/web/20221101000000*/https://commons.gc.cuny.edu/members/jbretmaney/</a></p>
</blockquote>
<blockquote>
<p>It had looked really nice after the initial Commons facelift. I assume this loss of the markup occurred at a later stage in that process. Do you know if that markup will be recovered? If not, should I go ahead and reformat the profile now or is the dev team still making tweaks to this part of the site?</p>
</blockquote> CUNY Academic Commons - Bug #19400 (New): Images not loadinghttps://redmine.gc.cuny.edu/issues/194002023-12-11T18:17:15ZLaurie Hurson
<p>Hi All,</p>
<p>This is the LMIS test site I was refering to on the team call last friday.</p>
<p>The web desginer got in touch with me to report that he is having trouble with the images loading slowly or not at all and I am able to re-create this issue in firefox and chrome.</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>Are you seeing this issue? Can you look into why these images are not loading?</p>
<p>I have asked for more info about any plugin installs recently, but I met with him last Wednesday and the site was working fine. I will send any more info he can provide soon.</p>
<p>Thanks,<br />Laurie</p> CUNY Academic Commons - Bug #19341 (Resolved): Commons Down?https://redmine.gc.cuny.edu/issues/193412023-11-28T16:47:02ZLaurie Hurson
<p>Hi All,</p>
<p>I am not able to reach the commons. I am getting the message: The CUNY Academic Commons is experiencing technical problems"</p>
<p>Maybe related to Bug <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: Fatal error due to buddypress-group-email-subscription deployment weirdness (Resolved)" href="https://redmine.gc.cuny.edu/issues/19340">#19340</a> ?</p>
<p>But I cannot reach the commons. I have cleared my cache, etc.</p> CUNY Academic Commons - Bug #19055 (Resolved): Images not appearing on sitehttps://redmine.gc.cuny.edu/issues/190552023-10-19T15:39:05ZLaurie Hurson
<p>Hi All,</p>
<p>Message from a user below. I have been able to recreate the issue on the site in firefox and chrome.</p>
<p>They are not running any plugins that I think would cause this. Will you take a look?</p>
<p>Thank you!</p>
<p>Message<br /> > "We have had a consistent problem with images even though we turned off jetpack where certain ones just will not load on the first try, only on refresh. I looked and some do have a 500 error. I tried just to change the captions and see if the metadata was messing things up but no consistent success. I have also tried making sure all the images are smaller, but many pages, very small images are not loading. There is one error about an event listener that I cannot make sense of and may not be connected at all.</p>
<p>Screenshots Attached</p> CUNY Academic Commons - Bug #18815 (Resolved): Menu items not appearinghttps://redmine.gc.cuny.edu/issues/188152023-09-12T19:57:38ZLaurie Hurson
<p>Hi All,</p>
<p>Issue is on this site: <a class="external" href="https://johnjaytlc.commons.gc.cuny.edu">https://johnjaytlc.commons.gc.cuny.edu</a></p>
<p>There should be a 6th top level nav item titled "Wellbeing in our community" with two sub items. <a class="external" href="https://johnjaytlc.commons.gc.cuny.edu/wp-admin/nav-menus.php">https://johnjaytlc.commons.gc.cuny.edu/wp-admin/nav-menus.php</a></p>
<p>This section of menu appears in the mobile hamburger menu, but not on the full screen view of the site.</p>
<p>Not sure what could be causing this - the pages are published and public, and correctly inserted into the menu structure. As far as I can tell, there is no custom css on the site.</p> CUNY Academic Commons - Bug #18701 (Rejected): Site Cloning Not workinghttps://redmine.gc.cuny.edu/issues/187012023-08-29T19:49:34ZLaurie Hurson
<p>Hi All,</p>
<p>A report and request for help from a commons member:</p>
<blockquote>
<p>Every year I clone sites I've used for teaching in the past to update for the current year.</p>
</blockquote>
<blockquote>
<p>This year I attempted to clone:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://nyccrime2021.commons.gc.cuny.edu/">https://nyccrime2021.commons.gc.cuny.edu/</a></p>
</blockquote>
<blockquote>
<p>Each of the three times I attempted to clone the site, the cloned version was largely empty</p>
</blockquote>
<blockquote>
<p>see here for example:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://crimepolice23.commons.gc.cuny.edu/">https://crimepolice23.commons.gc.cuny.edu/</a></p>
</blockquote>
<p>Can you take a look? Thanks!</p> CUNY Academic Commons - Bug #18023 (New): Access Isssueshttps://redmine.gc.cuny.edu/issues/180232023-04-13T15:05:34ZLaurie Hurson
<p>Hi All,</p>
<p>We are getting a few messages on zendesk about the Commons being down. I am not seeing any issues site wide however one message was about the Segal center website:</p>
<p><a class="external" href="https://thesegalcenter.org/">https://thesegalcenter.org/</a></p>
<p>I am getting the "The CUNY Academic Commons is experiencing technical problems. For more details, visit the Commons status blog" <br />when I visit this mapped domain.</p>
<p>Can you provide insight and/or help resolve this?</p>
<p>Thank you!</p> CUNY Academic Commons - Bug #17834 (New): Open PDF in new tabhttps://redmine.gc.cuny.edu/issues/178342023-03-15T14:47:55ZLaurie Hurson
<p>Hi Ray, All,</p>
<p>I am helping with the CILC folks on this site: <a class="external" href="https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/">https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/</a></p>
<p>They want to be able to to click the PDF link (below the embed) and have it open in a new tab (and not download right away). I can't seem to figure out the right settings to get this to work as they want.</p>
<p>Any suggestions?</p> CUNY Academic Commons - Bug #17697 (Reporter Feedback): plugin requesthttps://redmine.gc.cuny.edu/issues/176972023-02-21T17:09:54ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member would like to have pop ups on certain pages of the site. She would like to test these two pop up plugins to see which one works better for her needs.</p>
<p>1. <a class="external" href="https://wordpress.org/plugins/popup-maker/">https://wordpress.org/plugins/popup-maker/</a><br />2. <a class="external" href="https://wordpress.org/plugins/wp-terms-popup/">https://wordpress.org/plugins/wp-terms-popup/</a></p>
<p>Can we install? Waiting on a link from the faculty member so we can active as needed on her site only.</p> CUNY Academic Commons - Bug #17414 (Resolved): Embed Any document Pluginhttps://redmine.gc.cuny.edu/issues/174142022-12-20T16:43:27ZLaurie Hurson
<p>Hi All,</p>
<p>We have a faculty member trying the embed and display powerpoint files on the commons (not from a link).</p>
<p>In the past we have used embed any document plugin without issue. However it appears this plugin is no longer working on the Commons</p>
<p><a class="external" href="https://wordpress.org/plugins/embed-any-document/">https://wordpress.org/plugins/embed-any-document/</a></p>
<p>Screenshot of attempt from today</p>
<p>Is there a bug in the new version of the this plugin? Or some other issue we might be able to resolve?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #17413 (Abandoned): Audio will not play on sitehttps://redmine.gc.cuny.edu/issues/174132022-12-20T16:34:37ZLaurie Hurson
<p>Hi All,</p>
<p>We have some folks working on an oral history project here: <a class="external" href="https://mbkoharchive.commons.gc.cuny.edu/">https://mbkoharchive.commons.gc.cuny.edu/</a></p>
<p>Most of the audio files work fine but there are a few that wont play. For example on the elder page, most of the files play except "Kevin Dantzler" and "Superintendent Dr. Raymond Sanchez" <br />here: <a class="external" href="https://mbkoharchive.commons.gc.cuny.edu/home/">https://mbkoharchive.commons.gc.cuny.edu/home/</a></p>
<p>Are you able to investigate if this might be a bug on the site?</p>
<p>The admins have also encountered issue with uploading a 119MB audio file - is there a file size limit in place?</p>
<p>thanks!</p>