CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-18T15:00:46ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19998 (Resolved): Hypoths.is not working on media Library PDFhttps://redmine.gc.cuny.edu/issues/199982024-03-18T15:00:46ZLaurie Hurson
<p>Hi All,</p>
<p>A user today alerted me that hypothesis is not working on a pdf they uploaded to a public commons site:</p>
<p><a class="external" href="https://socialannotation.commons.gc.cuny.edu/annotating-a-pdf/">https://socialannotation.commons.gc.cuny.edu/annotating-a-pdf/</a></p>
<p>I was able to recreate the issue here:</p>
<p><a class="external" href="https://classtestbmcc.commons.gc.cuny.edu/2024/03/18/testing-hypothesis-on-pdf-commons/">https://classtestbmcc.commons.gc.cuny.edu/2024/03/18/testing-hypothesis-on-pdf-commons/</a></p>
<p>The expected behavior of a public Commons site running hypothes.is plugin with annotation on media library PDFs enabled would be:</p>
<p>1. user uploads PDF to site media library<br />2. Insert PDF on page or post<br />3. Site visitor clicks PDF link from page/post<br />4. When PDF from media library opens, plugin adds "https://via.hypothes.is" prefix to PDF view and visitor is able to annotate.</p>
<p>I believe something might be going wrong in step <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: Site Loading Slowly at MEC (Resolved)" href="https://redmine.gc.cuny.edu/issues/4">#4</a>. Is it possible the Commons is blocking the addition of the via prefix?</p>
<p>Thanks for looking into this!</p> CUNY Academic Commons - Bug #19971 (New): Expected Group Forum Functionalityhttps://redmine.gc.cuny.edu/issues/199712024-03-13T20:02:46ZLaurie Hurson
<p>Hi All,</p>
<p>A user posted a message in a public group forum at 1:31pm:</p>
<p><a class="external" href="https://commons.gc.cuny.edu/groups/cuny-manifold-users/forum/topic/upcoming-manifold-workshops-2/">https://commons.gc.cuny.edu/groups/cuny-manifold-users/forum/topic/upcoming-manifold-workshops-2/</a></p>
<p>It was cross-posted on several other groups, which posted at 2:03. Examples are below, both groups are also public</p>
<p>COIL:<br /><a class="external" href="https://commons.gc.cuny.edu/groups/collaborative-online-international-learning-coil/forum/topic/upcoming-manifold-workshops-3/">https://commons.gc.cuny.edu/groups/collaborative-online-international-learning-coil/forum/topic/upcoming-manifold-workshops-3/</a></p>
<p>TLC: <a class="external" href="https://commons.gc.cuny.edu/groups/teaching-and-learning-center/forum/topic/upcoming-manifold-workshops-6/">https://commons.gc.cuny.edu/groups/teaching-and-learning-center/forum/topic/upcoming-manifold-workshops-6/</a></p>
<p>I received an email from the COIL forum at 2:37, see screenshot.</p>
<p>Two questions:</p>
<p>1. Robin (user) was wondering: Is this lag time between original posting, cross posting, and email typical and correct functionality? I thought maybe yes, since all messages have to be pulled through to each location, but wanted to be sure to ask.</p>
<p>2. Why wasn't the email I received from the CUNY Manifold Group, where the forum post was originated?</p>
<p>I received the email of the group forum post from the COIL group.This seems strange since both groups are public. I would think that a user would want the email to come from the forum where the post was originally shared.</p> CUNY Academic Commons - Bug #19966 (Reporter Feedback): Slow Load Time on Sitehttps://redmine.gc.cuny.edu/issues/199662024-03-13T14:43:08ZLaurie Hurson
<p>Hi All,</p>
<p>A user is developing a robust program website for a GC department. Right now it is on a dev domain and he plans to clone the site into the final domain soon. But first he is hoping to resolve the slow load times he is noticing on the site:</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>-<br />From the User:</p>
<blockquote>
<p>I am just getting really slow load times, and a lot of times, images don’t load. I was worried that I had clogged the site with too many images or something...</p>
</blockquote>
<blockquote>
<p>I have a lot of images currently uploaded to the site, especially a few big splash images, which I will ultimately delete, as I was just using these for drafts. However, we will be writing about 40 descriptions of projects we have worked on, and each one will have at least one (smaller) image, so I worry about the site slowing down even more?</p>
</blockquote>
<blockquote>
<p>I also worry it has to do with how many changes I made to the underlying theme (I’m currently using “Raft”)? I would really like to switch the theme to just a Wordpress Twenty Twenty-Four theme, but I spent a lot of time tweaking margins and padding etc. to make things look how I wanted them, so I don’t want to start from scratch… That said, if it’s an issue with the images, maybe the theme doesn’t have much to do with it?</p>
</blockquote>
<p>-</p>
<p>I ran the site through a free (questionably accurate) load time checker and it did report the site was very slow. Can you all confirm slow load time and help diagnose what might be causing this?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #19627 (Assigned): Private Post default Not working?https://redmine.gc.cuny.edu/issues/196272024-01-30T16:29:41ZLaurie Hurson
<p>Hi all,</p>
<p>I am working with a professor on this site:</p>
<p><a class="external" href="https://urb613sp24.commons.gc.cuny.edu/">https://urb613sp24.commons.gc.cuny.edu/</a></p>
<p>The students created draft posts last night but it appears that none of the posts were private by default even though the plugin is running on the site.</p>
<p><a class="external" href="https://urb613sp24.commons.gc.cuny.edu/wp-admin/edit.php">https://urb613sp24.commons.gc.cuny.edu/wp-admin/edit.php</a></p>
<p>I am not sure if the plugin is depricated with new versions of Wordpress? I created a new post to test and it is created as public and when I go to change the visibility I am prompted "Would you like to privately publish this post now?" which seems like a different workflow for privatizing posts compared to the past.</p> CUNY Academic Commons - Bug #19617 (New): Tickets Missing from WS deskhttps://redmine.gc.cuny.edu/issues/196172024-01-29T17:19:57ZLaurie Hurson
<p>Hi All,</p>
<p>I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.</p>
<p>This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?</p> CUNY Academic Commons - Bug #19611 (Resolved): Formatting Issues on New Cvhttps://redmine.gc.cuny.edu/issues/196112024-01-26T21:03:33ZLaurie Hurson
<p>Hi All,</p>
<p>A message from a Commons user. Sounnds like his CV was migrated correctly at first but somehow the formatting and html was messed up in later updates:</p>
<blockquote>
<p>Hi Commons Team,</p>
</blockquote>
<blockquote>
<p>I noticed today that all of the html markup (links, formatting, etc.) got lost on my profile page:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://commons.gc.cuny.edu/members/jbretmaney/">https://commons.gc.cuny.edu/members/jbretmaney/</a></p>
</blockquote>
<blockquote>
<p>Cp. 2022 version: <a class="external" href="https://web.archive.org/web/20221101000000*/https://commons.gc.cuny.edu/members/jbretmaney/">https://web.archive.org/web/20221101000000*/https://commons.gc.cuny.edu/members/jbretmaney/</a></p>
</blockquote>
<blockquote>
<p>It had looked really nice after the initial Commons facelift. I assume this loss of the markup occurred at a later stage in that process. Do you know if that markup will be recovered? If not, should I go ahead and reformat the profile now or is the dev team still making tweaks to this part of the site?</p>
</blockquote> CUNY Academic Commons - Bug #19478 (Resolved): CV Editor Bugs when creating Sample CVhttps://redmine.gc.cuny.edu/issues/194782024-01-03T19:46:10ZLaurie Hurson
<p>Hi All,</p>
<p>I am working on the sample CV and am noticing a few bugs with the CV editor. Sorry I am late to report them but wanted to make sure to flag.</p>
<p>Possible bugs:<br />1. Name does not appear at the top of the CV Page above pronouns. I tried entering this information in my profile, in case it was pulling from the profile info, but nothing is coming up (maybe it takes some time?). Is the profile information supposed to auto-populate those CV areas? I can confirm this happens in both firefox and chrome after clearing cache.</p>
<p>2. I don't think the "Socials" area is working correctly. I can input information but it appears incorrectly spaced below the word "socials" and I cannot link to any social platforms. Even after I entered a fake Twitter in my profile, nothing is appearing.</p>
<p>3. In "Positions" I can indicate a CUNY campus but the campus name does not appear once the the CV is saved and published.</p>
<p>4. When selecting header media the select area appears to be misaligned.</p>
<p>5. I cannot view, edit, or create a CV in safari. The page does not load.</p>
<p>Other thoughts:<br />6. Should we add a date input for the positions section? Many people include dates with their CV positions, and if left blank it could just not display.</p>
<p>7. When I am working on my CV but it is not yet published, I have no way to see how it will look once it goes live. So the only way to see how the CV will look is to publish. I do not think this is ideal. Would it be possible to add a "preview live CV" option? This way, people who are working on pulling it together do not have to go live just to see how it will appear once published. Maybe I am missing this option and it is already there, and if so, apologies!</p> CUNY Academic Commons - Bug #19400 (New): Images not loadinghttps://redmine.gc.cuny.edu/issues/194002023-12-11T18:17:15ZLaurie Hurson
<p>Hi All,</p>
<p>This is the LMIS test site I was refering to on the team call last friday.</p>
<p>The web desginer got in touch with me to report that he is having trouble with the images loading slowly or not at all and I am able to re-create this issue in firefox and chrome.</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>Are you seeing this issue? Can you look into why these images are not loading?</p>
<p>I have asked for more info about any plugin installs recently, but I met with him last Wednesday and the site was working fine. I will send any more info he can provide soon.</p>
<p>Thanks,<br />Laurie</p> CUNY Academic Commons - Bug #19376 (Resolved): New Help Email Processhttps://redmine.gc.cuny.edu/issues/193762023-12-06T17:39:30ZLaurie Hurson
<p>Hi All,</p>
<p>I wanted to give feedback on the process of submitting a help ticket through the new platform.</p>
<p>Previously when you clicked "Help" you got the options to 1.visit the help page or 2.Send us an email. The same happens now, but as a pop up box over the whole page. See screenshot. I think the email address should be listed in this box because of the issue outlined below.</p>
<p>The process for option 2 (email) has changed. Previously if option 2 was clicked it produced a pop up form to submit a ticket. Now if clicked, it opens a local email client. Users who don't use email clients will get stuck at this phase of the process and there is no way to copy an paste the email address because it is not listed in the previous screen. A user would need to seek out the email address at the bottom of the help page, copy/paste into their own email and then send.</p>
<p>Is there a way we can just direct users to <a class="external" href="https://cachelpdesk.org/">https://cachelpdesk.org/</a> to submit a ticket. We could change the language around needing to register (ex: "for commons teams only") or create a similar user-facing page without the registration information.</p>
<p>We can ignore this suggestion for now and see if the help desk tickets continue to roll in at a similar pace but I worry that the new process is a bit confusing.</p> CUNY Academic Commons - Bug #19341 (Resolved): Commons Down?https://redmine.gc.cuny.edu/issues/193412023-11-28T16:47:02ZLaurie Hurson
<p>Hi All,</p>
<p>I am not able to reach the commons. I am getting the message: The CUNY Academic Commons is experiencing technical problems"</p>
<p>Maybe related to Bug <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: Fatal error due to buddypress-group-email-subscription deployment weirdness (Resolved)" href="https://redmine.gc.cuny.edu/issues/19340">#19340</a> ?</p>
<p>But I cannot reach the commons. I have cleared my cache, etc.</p> CUNY Academic Commons - Bug #19118 (Resolved): Created New Site --> Critical Errorhttps://redmine.gc.cuny.edu/issues/191182023-10-27T16:34:12ZLaurie Hurson
<p>Hi All,</p>
<p>I just created a new site <a class="external" href="https://oepi2024.commons.gc.cuny.edu/">https://oepi2024.commons.gc.cuny.edu/</a></p>
<p>And when I went to go to the site, I get a critical error. It appears the site has been created but I cannot reach it in firefox or chrome.</p>
<p>I believe Marilyn has a ticket in zendesk with a user reporting the same error.</p>
<p>Screenshots attached.</p> CUNY Academic Commons - Bug #19055 (Resolved): Images not appearing on sitehttps://redmine.gc.cuny.edu/issues/190552023-10-19T15:39:05ZLaurie Hurson
<p>Hi All,</p>
<p>Message from a user below. I have been able to recreate the issue on the site in firefox and chrome.</p>
<p>They are not running any plugins that I think would cause this. Will you take a look?</p>
<p>Thank you!</p>
<p>Message<br /> > "We have had a consistent problem with images even though we turned off jetpack where certain ones just will not load on the first try, only on refresh. I looked and some do have a 500 error. I tried just to change the captions and see if the metadata was messing things up but no consistent success. I have also tried making sure all the images are smaller, but many pages, very small images are not loading. There is one error about an event listener that I cannot make sense of and may not be connected at all.</p>
<p>Screenshots Attached</p> CUNY Academic Commons - Bug #19044 (Resolved): Member search not working?https://redmine.gc.cuny.edu/issues/190442023-10-18T14:30:37ZLaurie Hurson
<p>HI All,</p>
<p>I was trying to look up a member of the Commons, and it appears the member search is not working correctly?</p>
<p>When I search by name, it doesn't seem to filter out unrelated members. See video.</p>
<p>I have tried in chrome and firefox and cleared my cache.</p>
<p>Is this user error or a bug? I thought we should be able to search by name, not just campus or role?</p> CUNY Academic Commons - Bug #18815 (Resolved): Menu items not appearinghttps://redmine.gc.cuny.edu/issues/188152023-09-12T19:57:38ZLaurie Hurson
<p>Hi All,</p>
<p>Issue is on this site: <a class="external" href="https://johnjaytlc.commons.gc.cuny.edu">https://johnjaytlc.commons.gc.cuny.edu</a></p>
<p>There should be a 6th top level nav item titled "Wellbeing in our community" with two sub items. <a class="external" href="https://johnjaytlc.commons.gc.cuny.edu/wp-admin/nav-menus.php">https://johnjaytlc.commons.gc.cuny.edu/wp-admin/nav-menus.php</a></p>
<p>This section of menu appears in the mobile hamburger menu, but not on the full screen view of the site.</p>
<p>Not sure what could be causing this - the pages are published and public, and correctly inserted into the menu structure. As far as I can tell, there is no custom css on the site.</p> CUNY Academic Commons - Bug #18701 (Rejected): Site Cloning Not workinghttps://redmine.gc.cuny.edu/issues/187012023-08-29T19:49:34ZLaurie Hurson
<p>Hi All,</p>
<p>A report and request for help from a commons member:</p>
<blockquote>
<p>Every year I clone sites I've used for teaching in the past to update for the current year.</p>
</blockquote>
<blockquote>
<p>This year I attempted to clone:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://nyccrime2021.commons.gc.cuny.edu/">https://nyccrime2021.commons.gc.cuny.edu/</a></p>
</blockquote>
<blockquote>
<p>Each of the three times I attempted to clone the site, the cloned version was largely empty</p>
</blockquote>
<blockquote>
<p>see here for example:</p>
</blockquote>
<blockquote>
<p><a class="external" href="https://crimepolice23.commons.gc.cuny.edu/">https://crimepolice23.commons.gc.cuny.edu/</a></p>
</blockquote>
<p>Can you take a look? Thanks!</p>