CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-04T15:15:33ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19366 (New): Commons help email addresshttps://redmine.gc.cuny.edu/issues/193662023-12-04T15:15:33ZMatt Goldmattgold@gmail.com
<p>Hi Scott -- thanks so much for all of the work you did to help us transition to a new help system. I know I'm being super picky here, but how big of a deal would it be for us to create a new gmail address that is <a class="email" href="mailto:commonshelp@gmail.com">commonshelp@gmail.com</a> as opposed to <a class="email" href="mailto:commonshelpsite@gmail.com">commonshelpsite@gmail.com</a>?</p> CUNY Academic Commons - Bug #12341 (Abandoned): Commons downhttps://redmine.gc.cuny.edu/issues/123412020-01-30T17:04:38ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>It looks like the CAC is in maintenance mode (see attached screenshot) are you working on it?</p>
<p>Also, just a reminder that we point people to the status blog <a class="external" href="https://commonsstatus.wordpress.com/">https://commonsstatus.wordpress.com/</a> for updates</p> CUNY Academic Commons - Bug #10854 (Resolved): Group membership request not appearing on Requests...https://redmine.gc.cuny.edu/issues/108542018-12-21T20:30:33ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>I'm going to forward you an email from George about an invite issue; this ticket is a placeholder for that. more to come via email</p> CUNY Academic Commons - Bug #5274 (Resolved): RBE - received erroneous notification of reply not ...https://redmine.gc.cuny.edu/issues/52742016-02-29T17:13:32ZMatt Goldmattgold@gmail.com
<p>Received a notice of a message not being posted when, in fact, it did post (see attached)</p>
<p>here is the post -- <a class="external" href="http://commons.gc.cuny.edu/groups/digital-humanities-initiative/forum/topic/fwd-xpmethod-fwd-enclgrad-brad-pasanek-on-poetic-diction-tokens-and-change-37-at-610pm/">http://commons.gc.cuny.edu/groups/digital-humanities-initiative/forum/topic/fwd-xpmethod-fwd-enclgrad-brad-pasanek-on-poetic-diction-tokens-and-change-37-at-610pm/</a></p> NYCDH Community Site - Bug #5055 (Resolved): Up file size limit on forum attachmentshttps://redmine.gc.cuny.edu/issues/50552015-12-21T14:41:29ZMatt Goldmattgold@gmail.com
<p>Hi Ray - someone just tried to upload a PDF but it exceeded the allowed file size. Can you please increase the limit? I am trying to get the file and will forward to you</p>
<p>Best,</p>
<p>Matt</p> CUNY Academic Commons - Bug #4010 (Resolved): GC Digital Fellows site downhttps://redmine.gc.cuny.edu/issues/40102015-04-21T23:24:19ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>I'm in the middle of an event put on the by the GC digital fellows and the site is down - <a class="external" href="http://digitalfellows.commons.gc.cuny.edu/">http://digitalfellows.commons.gc.cuny.edu/</a></p>
<p>any chance you can take a look?</p> NYCDH Community Site - Bug #2664 (Resolved): WordPress update failshttps://redmine.gc.cuny.edu/issues/26642013-07-10T11:32:04ZMatt Goldmattgold@gmail.com
<p>Running into what I think is a permissions failure when I try to update WP on the NYCDH site from the dashboard</p>
<p>Downloading update from <a class="external" href="http://wordpress.org/wordpress-3.5.2-partial-1.zip">http://wordpress.org/wordpress-3.5.2-partial-1.zip</a>…</p>
<p>Unpacking the update…</p>
<p>Could not copy files.</p>
<p>Installation Failed</p> NYCDH Community Site - Bug #2643 (Resolved): WordPress update through dashboard failedhttps://redmine.gc.cuny.edu/issues/26432013-06-24T11:12:13ZMatt Goldmattgold@gmail.com
<p>Hi André --</p>
<p>I'm able to update plugins through the WP dashboard on nycdh.org, but the process of updating WP itself fails, presumably due to permissions issues. Any thoughts about how best to proceed? Please see attached screenshot for error.</p> CUNY Academic Commons - Support #2233 (Resolved): Slider pluginhttps://redmine.gc.cuny.edu/issues/22332012-11-07T22:49:45ZMatt Goldmattgold@gmail.com
<p>Is our gallery plugin on the homepage available to users of Commons blogs as a plugin?</p> CUNY Academic Commons - Bug #2094 (Resolved): User reports site outagehttps://redmine.gc.cuny.edu/issues/20942012-09-04T02:29:44ZMatt Goldmattgold@gmail.com
<p>From a user email:</p>
<blockquote>
<p>At about 5.30 pm on Monday received this error message when trying to access material on the Commons (and the Commons directly):</p>
<p>Error establishing a database connection</p>
<p>I had previously been on the Commons site.</p>
</blockquote>
<p>This is in line with chance outages that I've experienced occasionally, as well, but this is our first user report of the same. André, can you look at the logs and let us know whether you notice anything?</p> CUNY Academic Commons - Bug #2051 (Rejected): User finds Commons blocked due to virus warninghttps://redmine.gc.cuny.edu/issues/20512012-08-16T22:17:58ZMatt Goldmattgold@gmail.com
<p>Luke let me know about this tweet - <a class="external" href="https://twitter.com/j_breitenbucher/statuses/236175185420644353">https://twitter.com/j_breitenbucher/statuses/236175185420644353</a></p>
<p>André, do you have any thoughts on this?</p> CUNY Academic Commons - Bug #2016 (Resolved): Commons Down for a momenthttps://redmine.gc.cuny.edu/issues/20162012-08-03T19:21:20ZMatt Goldmattgold@gmail.com
<p>Hi André,</p>
<p>Looks like the Commons was down for a few moments at about 3:19 today. It's now back up. Was submitting a ticket when it resolved, but I include the info here in case you want to investigate.</p> CUNY Academic Commons - Bug #1901 (Rejected): Commons Downhttps://redmine.gc.cuny.edu/issues/19012012-05-22T03:01:29ZMatt Goldmattgold@gmail.com
<p>Hi All -- the Commons is down with an error connecting to the database . . . .</p> CUNY Academic Commons - Bug #1853 (Resolved): CDev public?https://redmine.gc.cuny.edu/issues/18532012-04-24T01:51:28ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>I think I just viewed cdev without logging in; opened a chrome incognito browser window to confirm, and found the same thing.</p> CUNY Academic Commons - Feature #1827 (Resolved): Domain mapping requesthttps://redmine.gc.cuny.edu/issues/18272012-04-14T23:24:15ZMatt Goldmattgold@gmail.com
<p>Hi André,</p>
<p>I'm setting up a portfolio site for the GC Provost and I'd like to have the following domain names map to <a class="external" href="http://chasefrobinson.commons.gc.cuny.edu/">http://chasefrobinson.commons.gc.cuny.edu/</a> :</p>
<p>chasefrobinson.com<br />chasefrobinson.net<br />chasefrobinson.org<br />chaserobinson.net<br />chaserobinson.org</p>
<p>When you have a chance, can you set this up? And can you also let me know how to set up the DNS on the host so that it points to the Commons?</p>
<p>Many thanks!!!</p>