CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-04T15:15:33ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19366 (New): Commons help email addresshttps://redmine.gc.cuny.edu/issues/193662023-12-04T15:15:33ZMatt Goldmattgold@gmail.com
<p>Hi Scott -- thanks so much for all of the work you did to help us transition to a new help system. I know I'm being super picky here, but how big of a deal would it be for us to create a new gmail address that is <a class="email" href="mailto:commonshelp@gmail.com">commonshelp@gmail.com</a> as opposed to <a class="email" href="mailto:commonshelpsite@gmail.com">commonshelpsite@gmail.com</a>?</p> CUNY Academic Commons - Bug #12341 (Abandoned): Commons downhttps://redmine.gc.cuny.edu/issues/123412020-01-30T17:04:38ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>It looks like the CAC is in maintenance mode (see attached screenshot) are you working on it?</p>
<p>Also, just a reminder that we point people to the status blog <a class="external" href="https://commonsstatus.wordpress.com/">https://commonsstatus.wordpress.com/</a> for updates</p> CUNY Academic Commons - Bug #5274 (Resolved): RBE - received erroneous notification of reply not ...https://redmine.gc.cuny.edu/issues/52742016-02-29T17:13:32ZMatt Goldmattgold@gmail.com
<p>Received a notice of a message not being posted when, in fact, it did post (see attached)</p>
<p>here is the post -- <a class="external" href="http://commons.gc.cuny.edu/groups/digital-humanities-initiative/forum/topic/fwd-xpmethod-fwd-enclgrad-brad-pasanek-on-poetic-diction-tokens-and-change-37-at-610pm/">http://commons.gc.cuny.edu/groups/digital-humanities-initiative/forum/topic/fwd-xpmethod-fwd-enclgrad-brad-pasanek-on-poetic-diction-tokens-and-change-37-at-610pm/</a></p> NYCDH Community Site - Bug #5055 (Resolved): Up file size limit on forum attachmentshttps://redmine.gc.cuny.edu/issues/50552015-12-21T14:41:29ZMatt Goldmattgold@gmail.com
<p>Hi Ray - someone just tried to upload a PDF but it exceeded the allowed file size. Can you please increase the limit? I am trying to get the file and will forward to you</p>
<p>Best,</p>
<p>Matt</p> NYCDH Community Site - Bug #2664 (Resolved): WordPress update failshttps://redmine.gc.cuny.edu/issues/26642013-07-10T11:32:04ZMatt Goldmattgold@gmail.com
<p>Running into what I think is a permissions failure when I try to update WP on the NYCDH site from the dashboard</p>
<p>Downloading update from <a class="external" href="http://wordpress.org/wordpress-3.5.2-partial-1.zip">http://wordpress.org/wordpress-3.5.2-partial-1.zip</a>…</p>
<p>Unpacking the update…</p>
<p>Could not copy files.</p>
<p>Installation Failed</p> NYCDH Community Site - Bug #2643 (Resolved): WordPress update through dashboard failedhttps://redmine.gc.cuny.edu/issues/26432013-06-24T11:12:13ZMatt Goldmattgold@gmail.com
<p>Hi André --</p>
<p>I'm able to update plugins through the WP dashboard on nycdh.org, but the process of updating WP itself fails, presumably due to permissions issues. Any thoughts about how best to proceed? Please see attached screenshot for error.</p> CUNY Academic Commons - Support #2233 (Resolved): Slider pluginhttps://redmine.gc.cuny.edu/issues/22332012-11-07T22:49:45ZMatt Goldmattgold@gmail.com
<p>Is our gallery plugin on the homepage available to users of Commons blogs as a plugin?</p> CUNY Academic Commons - Bug #1657 (Resolved): Caching Issueshttps://redmine.gc.cuny.edu/issues/16572012-02-27T01:54:52ZMatt Goldmattgold@gmail.com
<p>I was privy to another report of caching issues, posted in one of my groups:</p>
<blockquote>
<p>I’ve noticed recently that my login will disappear fairly frequently — often when I click a link to another page within the CUNYMathBlog. For example, I notice (on the front page) that there are comments on the top story, so I click the “View Comments” button. On the subsequent page, I am no longer logged in (I noticed this because I wanted to leave a reply comment, but it requested my name/email/etc). I have replicated this on a number of pages (I log in, click on a link to another page on the commons, and it logs me out). I’ve tried it on both Chrome and Firefox on the Mac, and both give the same behaviour.</p>
</blockquote>
<p>Given the other reports we've been having of similar behavior, I think we should investigate this further, and perhaps bring on others to consult (Cast Iron Coding?) if we can't solve it. Thoughts?</p> CUNY Academic Commons - Feature #1648 (Resolved): Add Password Protect WordPress Pluginhttps://redmine.gc.cuny.edu/issues/16482012-02-23T02:10:14ZMatt Goldmattgold@gmail.com
<p>The JITP project needs to show a draft version of the publication to authors before publication. One idea floated was to add all authors to the Commons and add the to the blog. I think it would be easier and more simple to password-protect the blog.</p>
<p>Here's one plugin that would do it; I'm not attached at all to a particular plugin -- just need the simple password-protection functionality.</p>
<p><a class="external" href="http://wordpress.org/extend/plugins/password-protect-wordpress-blog/">http://wordpress.org/extend/plugins/password-protect-wordpress-blog/</a></p>
<p>Requires: 2.8 or higher<br />Compatible up to: 3.2.0<br />Last Updated: 2011-9-21 Downloads: 11,659<br />Average Rating: 4 stars</p>
<p>(19 ratings)</p> CUNY Academic Commons - Bug #1568 (Resolved): Member reports problem with email notificationshttps://redmine.gc.cuny.edu/issues/15682012-01-28T16:27:06ZMatt Goldmattgold@gmail.com
<p>Please see related email -- member of the CAT group reports that she hasn't been receiving email notifications even though her status appears to be set to all email. We should take this as a sign of a potentially larger problem, though it's hard to know, at this point where the problem lies, since it could be the email notification system itself perhaps not sending the notifications or the CUNY email system marking them as spam. I'll add André as a watcher in case the latter case is a possibility.</p>
<p>Relatedly, I didn't see a way, with the new WP toolbar/BP profiles, for me to check out her actual email notification settings on the dashboard. How can I do that?</p> CUNY Academic Commons - Bug #1143 (Resolved): Notifications of Old Postshttps://redmine.gc.cuny.edu/issues/11432011-08-26T20:42:58ZMatt Goldmattgold@gmail.com
<p>Hi All,</p>
<p>At 4:38pm today (ie., a few minutes ago), I received email notifications (all dated today) of posts that had been submitted long ago (one was for a course taught in the Spring 2010 semester). Boone and André, do you have any idea why this might have happened? Were either one of you doing work on the site today?</p> CUNY Academic Commons - Bug #762 (Resolved): Resolve Email Notification Problems with Lehman addr...https://redmine.gc.cuny.edu/issues/7622011-05-16T21:21:36ZMatt Goldmattgold@gmail.com
<p>Hi All,</p>
<p>Michael Ferraro, a faculty member at Lehman and a member of the CUNY Committee on Academic Technology, has spent the last few months trying to convince the members of his department to use the Commons for various purposes. One difficulty he has faced is that email notifications don't seem to be reaching some members of Lehman. This is something that Michael can attest to, as he has not received email notifications from groups to which he is subscribed and he has also witnessed his colleagues attempt to sign up only to find that the confirmation email never arrived.</p>
<p>We know that the system is working on other domains; it seems clear that this is an issue with Lehman's spam filters. Sarah has already been in touch with IT at Lehman, and they have apparently already whitelisted our IP. But something continues to go wrong.</p>
<p>André, can I ask you to take the lead on contacting IT at Lehman to try to work out a solution? We need to find a way to get Commons notifications messages to Lehman recipients.</p> CUNY Academic Commons - Bug #211 (Resolved): Weird Display of Text on Homepage Loadhttps://redmine.gc.cuny.edu/issues/2112010-05-06T05:21:39ZMatt Goldmattgold@gmail.com
<p>Ever since the BP upgrade, I've noticed that there is a moment or two, when the homepage first loads, when it looks like all of text on the "hero" slides is layered on top of one another, creating a jumbled look that resolves itself once the page loads. But I'm curious about why this is happening and whether there is anything we can do to change it. Anyone have ideas?</p> CUNY Academic Commons - Bug #172 (Resolved): Forum Notifications not workinghttps://redmine.gc.cuny.edu/issues/1722010-03-03T23:36:50ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>The email notifications for at least one of the groups I'm in -- Core 2 Spring 2010 -- haven't worked this week, apparently since Monday. I believe that you are already a member of the group.</p>
<p>I do know that another group I'm a part of has had notifications come today . . .</p> CUNY Academic Commons - Feature #68 (Resolved): Email Addresses for the Commonshttps://redmine.gc.cuny.edu/issues/682009-11-20T17:08:24ZMatt Goldmattgold@gmail.com
<p>Hi Andre,</p>
<p>I was wondering whether you could create two GC email addresses for the Commons:</p>
<p>The first is a general address for the site:</p>
<p><a class="email" href="mailto:commons@gc.cuny.edu">commons@gc.cuny.edu</a></p>
<p>The second is a little more complicated. I'd like to create a help/support address, but I'm sure that <a class="email" href="mailto:help@gc.cuny.edu">help@gc.cuny.edu</a> is taken. We could go with <a class="email" href="mailto:commonshelp@gc.cuny.edu">commonshelp@gc.cuny.edu</a>, but I wanted to check in first to see whether there was any possibility of creating an email address on a subdomain (something like <a class="email" href="mailto:help@commons.gc.cuny.edu">help@commons.gc.cuny.edu</a>).</p>
<p>Thanks in advance for your help. If you have other ideas, please let me know!</p>
<p>Best,</p>
<p>Matt</p>