CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-04T15:15:33ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19366 (New): Commons help email addresshttps://redmine.gc.cuny.edu/issues/193662023-12-04T15:15:33ZMatt Goldmattgold@gmail.com
<p>Hi Scott -- thanks so much for all of the work you did to help us transition to a new help system. I know I'm being super picky here, but how big of a deal would it be for us to create a new gmail address that is <a class="email" href="mailto:commonshelp@gmail.com">commonshelp@gmail.com</a> as opposed to <a class="email" href="mailto:commonshelpsite@gmail.com">commonshelpsite@gmail.com</a>?</p> CUNY Academic Commons - Bug #16307 (New): Add brief messaging to accept/decline group membership ...https://redmine.gc.cuny.edu/issues/163072022-06-27T22:13:20ZMatt Goldmattgold@gmail.com
<p>This is not a huge issue, but when I decline a group membership request, I usually like to write to the person who made the request to tell them why I had to decline. Currently, there is no way to do that other than going to the person's profile and sending a message through it. we might want to add a space for messaging to the decline action, so that people receive the decline notification along with a rationale. But maybe this is too small an edge case to be worth of development -- I'd guess this happens only a few times a year</p> CUNY Academic Commons - Bug #13949 (New): Continued debugging of runaway MySQL connectionshttps://redmine.gc.cuny.edu/issues/139492021-02-07T00:47:10ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>FYI -- there were MySQL restart alerts at 4:11pm today. I wanted to let you know in case you are better able to track info related to such outages following our recent conversations with Lihua</p> CUNY Academic Commons - Support #4986 (Assigned): Prepare documentation for Zendesk re web widgethttps://redmine.gc.cuny.edu/issues/49862015-12-07T19:35:30ZMatt Goldmattgold@gmail.com
<p>Per ticket 3660, we will have to use the Zendesk web widget starting Nov 2016. Ray told me that the team did not like that widget due to its lack of customization. Can we use this ticket to prepare a complaint/feature request that I can pass on to Zendesk? Thank you.</p> CUNY Academic Commons - Feature #3759 (Assigned): Review Interface for Adding Users to Blogshttps://redmine.gc.cuny.edu/issues/37592015-01-27T18:04:03ZMatt Goldmattgold@gmail.com
<p>A user had trouble adding users to a Commons blog. Here is the advice I gave him:</p>
<blockquote>
<p>The easiest way to add people to a blog is actually to create a group and associate it with a blog. When that is done, membership is automatically synced between group and blog. You can find out more about how to do that here - <a class="external" href="http://help.commons.gc.cuny.edu/faq/#How_can_groups_create_group_blogs_that_automatically_makes_members_of_the_groups_authors_on_the_blog.3F.C2.A0">http://help.commons.gc.cuny.edu/faq/#How_can_groups_create_group_blogs_that_automatically_makes_members_of_the_groups_authors_on_the_blog.3F.C2.A0</a> . What makes this easier is that users can add themselves to groups pretty easily (by clicking "Join Group" if it's a public group, or "Request Membership" if it is a private group).</p>
<p>If you prefer only to use the blog, you might try adding Commons usernames rather than emails. There is an auto-complete function there that should make this easier -- so, go to the text box, start typing Marilyn, and wait a minute as the site brings back possible people with that name. Select the one you want and click the "Add User" button.</p>
<p>Also, please make sure that you are using the Add Existing User interface rather than the Add new user interface</p>
</blockquote>
<p>Is there anything we can do to make this more clear from the WP Dashboard? Does it <strong>ever</strong> make sense, in the context of the Commons, for people to be able to add non-existing users, since they'd have to register for the Commons -- a different site than the one they'd been invited to -- before being added to the blog?</p>
<p>Also, should we allow people only to search for existing members by username rather than by username AND email? The ticket associated with the above support request seemed to suggest that the email address wasn't working properly ("The students I'm adding are GC students, in the MALS program. When I add them, the screen just goes back to the original one. I think I remember that normally you get a message that says an invitation has been sent, but I'm a little hazy on that.)</p>
<p>Assigning to Samantha for a UX review, then let's have Daniel and Ray (or Boone, when he is back) take a look at this.</p> CUNY Academic Commons - Feature #2223 (Assigned): Add Participad to the CUNY Academic Commonshttps://redmine.gc.cuny.edu/issues/22232012-10-29T16:42:06ZMatt Goldmattgold@gmail.com
<p><a class="external" href="http://teleogistic.net/2012/10/introducing-participad-realtime-collaboration-for-wordpress/">http://teleogistic.net/2012/10/introducing-participad-realtime-collaboration-for-wordpress/</a></p>
<p>How/Where to add it? Boone, have you done any thinking along these lines already? Certainly, there will be UI considerations.</p> CUNY Academic Commons - Feature #1562 (Assigned): Play with NYT Collaborative Authoring Toolhttps://redmine.gc.cuny.edu/issues/15622012-01-24T04:55:14ZMatt Goldmattgold@gmail.com
<p>Hi All,</p>
<p>Let's play with the NYT's <a href="http://www.poynter.org/latest-news/top-stories/160460/new-york-times-releases-code-to-help-journalists-collaborate-on-wordpress-other-platforms/" class="external">new collaborative tool</a> and consider adding it to the Commons. Boone, can you let us know whether you see any problematic conflicts with our own code?</p>
<p>Matt</p> CUNY Academic Commons - Feature #1105 (Assigned): Rephrase Blog Privacy Optionshttps://redmine.gc.cuny.edu/issues/11052011-08-04T16:03:29ZMatt Goldmattgold@gmail.com
<p>Per this thread: <a class="external" href="http://redmine.gc.cuny.edu/issues/1094">http://redmine.gc.cuny.edu/issues/1094</a> , we should rephrase the blog privacy options to make sure that members understand that when they choose anything other than the public option, their feed will not show up on the Commons homepage or in site searches.</p>
<p>let's use this ticket to hammer out the phrasing, and then we can set up another ticket for implementation.</p> CUNY Academic Commons - Feature #658 (Assigned): Rebulid Sitewide Tag Suggestionhttps://redmine.gc.cuny.edu/issues/6582011-03-30T04:00:16ZMatt Goldmattgold@gmail.com
<p>Boone, didn't you create a plugin that allowed people writing new posts to select tags that were already popular on the Commons? I received a report from a member looking for it who couldn't find it, and I can't, either. Am I remembering something that didn't happen or is was the plugin disabled for some reason?</p> CUNY Academic Commons - Support #636 (Assigned): Create Lynda.com-like Table of Contents for Pros...https://redmine.gc.cuny.edu/issues/6362011-03-11T01:53:31ZMatt Goldmattgold@gmail.com
<p>Based on <a href="http://www.lynda.com/tutorial/71212" class="external">this model</a></p> CUNY Academic Commons - Feature #497 (Assigned): Drag and Drop Ordering on Gallery Post Pluginhttps://redmine.gc.cuny.edu/issues/4972010-12-19T01:13:44ZMatt Goldmattgold@gmail.com
<p>Create an ajaxified interface for the Gallery Post plugin that would allow users to drag and drop posts into a specified order.</p> CUNY Academic Commons - Feature #412 (Assigned): Featured Themeshttps://redmine.gc.cuny.edu/issues/4122010-11-23T19:13:51ZMatt Goldmattgold@gmail.com
<p>I'd like to make the process of choosing themes easier for our bloggers. Is there a way that we could mark/tag some themes as "featured" and then offer bloggers the chance to choose from them instead of having to slog through the entire repository?</p> CUNY Academic Commons - Feature #365 (Assigned): Create Mouseover Tooltips throughout Sitehttps://redmine.gc.cuny.edu/issues/3652010-10-06T04:35:55ZMatt Goldmattgold@gmail.com
<p>This is a big project, but it's an important one: create a series of tooltips that will help users figure out how to use the site through contextual help items.</p>
<p>I figure that we can use this ticket to discuss what these might look like and to compile a list of needed tooltips. If needed, we can use use Basecamp for this.</p> CUNY Academic Commons - Feature #364 (New): Bulletin Boardhttps://redmine.gc.cuny.edu/issues/3642010-10-06T03:58:00ZMatt Goldmattgold@gmail.com
<p>Hi All,</p>
<p>I've had a few people contact me to ask about where they might post announcements. I know we've talked about something like this in the past, but here are a few ideas:</p>
<p>1. A general area where people could post announcements. We could have a checkbox on sign up that asks people whether they want to subscribe by email<br />2. A craigslist type bulletin board -- perhaps done through a group, but is access more through the forum interface than through a group interface<br />3. A general group for announcements.</p>
<p>What do you all think? I think that, generally, it should be an easy to use space that allows opt-in subscriptions.</p> CUNY Academic Commons - Feature #287 (Assigned): Create troubleshooting tool for account sign-uphttps://redmine.gc.cuny.edu/issues/2872010-07-27T13:35:26ZMatt Goldmattgold@gmail.com
<p>Per ticket 280 - <a class="external" href="http://redmine.gc.cuny.edu/issues/show/280">http://redmine.gc.cuny.edu/issues/show/280</a></p>
<p>To help troubleshoot problems with member sign-ups: from Boone: "Putting some development effort toward building a tool for triaging this sort of situation. As I said, the WP backend has no interface for seeing failed signups. It wouldn't be too hard to build one, though, so that admins could see at a glance whether a user's registration has gone through, to resend activation emails, and to manually activate accounts if necessary."</p>
<p>One additional suggestion: what if there was a front-end troubleshooting tool for users that would lead them through a series of questions and could check the database to see whether the user's registration has gone through? This would automate the process. So, for example, let's say a user has a problem signing up -- she doesn't receive the notification email. She visits the troubleshooting tool. It asks her questions like "when did you sign up"? "What email did you use?" etc. And then, maybe using that decision tree that Sarah created a while ago, it suggests a course of action, telling the user whether to check her spam filter, sign up again because there is no record of registration, or to contact an admin.</p>