CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-13T14:43:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19966 (Reporter Feedback): Slow Load Time on Sitehttps://redmine.gc.cuny.edu/issues/199662024-03-13T14:43:08ZLaurie Hurson
<p>Hi All,</p>
<p>A user is developing a robust program website for a GC department. Right now it is on a dev domain and he plans to clone the site into the final domain soon. But first he is hoping to resolve the slow load times he is noticing on the site:</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>-<br />From the User:</p>
<blockquote>
<p>I am just getting really slow load times, and a lot of times, images don’t load. I was worried that I had clogged the site with too many images or something...</p>
</blockquote>
<blockquote>
<p>I have a lot of images currently uploaded to the site, especially a few big splash images, which I will ultimately delete, as I was just using these for drafts. However, we will be writing about 40 descriptions of projects we have worked on, and each one will have at least one (smaller) image, so I worry about the site slowing down even more?</p>
</blockquote>
<blockquote>
<p>I also worry it has to do with how many changes I made to the underlying theme (I’m currently using “Raft”)? I would really like to switch the theme to just a Wordpress Twenty Twenty-Four theme, but I spent a lot of time tweaking margins and padding etc. to make things look how I wanted them, so I don’t want to start from scratch… That said, if it’s an issue with the images, maybe the theme doesn’t have much to do with it?</p>
</blockquote>
<p>-</p>
<p>I ran the site through a free (questionably accurate) load time checker and it did report the site was very slow. Can you all confirm slow load time and help diagnose what might be causing this?</p>
<p>Thanks!</p> CUNY Academic Commons - Support #19591 (Reporter Feedback): sidebar problem for course sitehttps://redmine.gc.cuny.edu/issues/195912024-01-24T18:38:31ZMarilyn WeberMweber@gc.cuny.edu
<p>From a WS ticket:</p>
<p>I am currently facing an issue while attempting to edit the sidebar to display the course information on my page: <a class="external" href="https://kcccebioblitz.commons.gc.cuny.edu/">https://kcccebioblitz.commons.gc.cuny.edu/</a>. Despite my efforts to modify the content, the sidebar editing option seems to be inaccessible, and I can’t update the preset from my Dashboard.<br />To provide further context, I have attached an image illustrating the specific area of concern. Unfortunately, I am unable to locate the sidebar editing feature within the editing interface.<br />I would greatly appreciate your assistance in resolving this matter. If there are specific steps or tools, I need to use to access the sidebar editing options, kindly guide me through the process.</p> CUNY Academic Commons - Support #18982 (Reporter Feedback): Sites missing pages, menus, icons, ba...https://redmine.gc.cuny.edu/issues/189822023-10-05T23:52:11ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>"Our websites are acting very strange across three browsers.<br />Our main site menu is sprawled out instead of dropping down, and the site homepage icon/banner is gone: <br /><a class="external" href="https://iletc.commons.gc.cuny.edu/we-authors/">https://iletc.commons.gc.cuny.edu/we-authors/</a> <br />These sites are missing most of the pages that we had in the menu, and the missing pages are gone from dashboard, as well, not even in a trash folder:<br /><a class="external" href="https://weauthors.commons.gc.cuny.edu/">https://weauthors.commons.gc.cuny.edu/</a><br /><a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a> (this site also has no more image at the top of the site).<br />Is there some kind of bug going on at the Commons? I just noticed all of these issues today. I don't see anything new on redmine so I can't imagine what's going on. <br />Thanks for your help!"</p> CUNY Academic Commons - Support #18521 (Reporter Feedback): Migrating English Site to CUNY Commonshttps://redmine.gc.cuny.edu/issues/185212023-07-31T14:01:44ZLaurie Hurson
<p>Hi All,</p>
<p>A message from a new user about migrating a site to the Commons:</p>
<blockquote>
<p>"I've read your documentation on importing a wordpress site via XML, but given the large volume of content (like archive blog posts with featured >images and galleries) and especially the high degree of customization to the theme and css, that option doesn't seem very promising.</p>
</blockquote>
<blockquote>
<p>The current department site is here:<br /><a class="external" href="https://english.ccny.cuny.edu/">https://english.ccny.cuny.edu/</a></p>
</blockquote>
<blockquote>
<p>Are there any backup or migration plugins that can run on CUNY Commons?"</p>
</blockquote>
<p>Are we able to upload a custom theme they may be using to help with the re-build?</p>
<p>Is there a reason that XML export/import might not work here? Is there an alternative, or should I suggest the XML process only?</p>
<p>I found a few possible back up plugins - do any of these look reasonable for use on the Commons?</p>
<p>Updraft: <a class="external" href="https://wordpress.org/plugins/updraftplus/">https://wordpress.org/plugins/updraftplus/</a><br />Backup Migration: <a class="external" href="https://wordpress.org/plugins/backup-backup/">https://wordpress.org/plugins/backup-backup/</a><br />All in one Migration:https://wordpress.org/plugins/all-in-one-wp-migration/</p> CUNY Academic Commons - Bug #18362 (Reporter Feedback): After entering OTP, I am redirected to a ...https://redmine.gc.cuny.edu/issues/183622023-06-14T13:53:45ZRaffi Khatchadourianraffi.khatchadourian@hunter.cuny.edu
<p>Steps:<br />1. Logout<br />2. Go to <a class="external" href="https://khatchad.commons.gc.cuny.edu/wp-admin">https://khatchad.commons.gc.cuny.edu/wp-admin</a></p>
<p>Actually Result:<br />I am asked for the OTP. After successful authentication, I am redirected to <a class="external" href="https://khatchad.commons.gc.cuny.edu">https://khatchad.commons.gc.cuny.edu</a>.</p>
<p>Expected Result:<br />I am asked for the OTP. After successful authentication, I am redirected to <a class="external" href="https://khatchad.commons.gc.cuny.edu/wp-admin">https://khatchad.commons.gc.cuny.edu/wp-admin</a></p> CUNY Academic Commons - Bug #17950 (Reporter Feedback): No longer receiving email notifications a...https://redmine.gc.cuny.edu/issues/179502023-03-31T17:48:24ZGina Cherry
<p>The last two posts I published did not generate email notifications. When I published the post today, I no longer even saw a check box option for sending the notification to the group that usually appears near the Publish button.</p>
<p><a class="external" href="https://bmcccetls.commons.gc.cuny.edu/">https://bmcccetls.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Bug #17697 (Reporter Feedback): plugin requesthttps://redmine.gc.cuny.edu/issues/176972023-02-21T17:09:54ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member would like to have pop ups on certain pages of the site. She would like to test these two pop up plugins to see which one works better for her needs.</p>
<p>1. <a class="external" href="https://wordpress.org/plugins/popup-maker/">https://wordpress.org/plugins/popup-maker/</a><br />2. <a class="external" href="https://wordpress.org/plugins/wp-terms-popup/">https://wordpress.org/plugins/wp-terms-popup/</a></p>
<p>Can we install? Waiting on a link from the faculty member so we can active as needed on her site only.</p> CUNY Academic Commons - Support #17621 (Reporter Feedback): increase Maximum file sizehttps://redmine.gc.cuny.edu/issues/176212023-02-04T21:18:51ZMarilyn WeberMweber@gc.cuny.edu
<p>From Seonae Byeon:</p>
<p>As mentioned in the past emails, I am a collaborator for the land use oral history project. I am building a website to archive many audios and transcripts. I am unable to upload any audio files. Because the maximum upload file size is set to 128 MB. Could you please increase this to 1500 MB?</p> CUNY Academic Commons - Support #17257 (Reporter Feedback): Avenir Fonthttps://redmine.gc.cuny.edu/issues/172572022-11-17T16:15:28ZSyelle Graves
<p>Hi Commons Team,</p>
<p>(Marilyn says "Please open up a ticket in Redmine about this.")</p>
<p>We have an important need for a website to be displayed in Avenir font, due to branding reasons for a DOE-funded center. The site was moved over from Wix, where Avenir was a built-in option.</p>
<p>We’re creating the Commons site in Canvas, which has no option for Avenir that we can see.</p>
<p>Is it possible that there is an option to add code to change the site’s font to Avenir? Or, are there any themes on the Commons that have Avenir font built in or allow code to allow it? Montserrat, the recommended alternative via Google fonts, looks noticeably different from our years of existing/already-distributed materials, which we don't have a way to go back in time and change. This includes our banner and logo, which we will have to change to match our (already-designed) site.</p>
<p>Is there anything we can do? <br />Many thanks!</p> CUNY Academic Commons - Bug #16682 (Reporter Feedback): User cannot see "My sites" https://redmine.gc.cuny.edu/issues/166822022-08-29T14:51:41ZLaurie Hurson
<p>Hi All,</p>
<p>I was on a meeting this morning where the user was sharing her screen.</p>
<p>User: <a class="external" href="https://commons.gc.cuny.edu/members/towallp/">https://commons.gc.cuny.edu/members/towallp/</a></p>
<p>Site: <a class="external" href="https://towallp.commons.gc.cuny.edu/">https://towallp.commons.gc.cuny.edu/</a></p>
<p>A couple issues here:</p>
<p>1. The user has no "my sites" tab on "Sites" page when logged in<br />2. Site does not come up as linked to users account<br />3. Site is not returned in search in sites directory</p>
<p>I am not sure what is going on here but I think there is a bug somewhere in the linking of the site and user.</p>
<p>Thanks!</p> CUNY Academic Commons - Support #16545 (Reporter Feedback): "Bug in customizr? Gravity form submi...https://redmine.gc.cuny.edu/issues/165452022-07-29T15:46:59ZMarilyn WeberMweber@gc.cuny.edu
<p>Syelle Graves reports:</p>
<p>We have a hopefully-simple question about a Gravity form that uses the post creation option on this site <a class="external" href="https://weauthors.commons.gc.cuny.edu/category/spanish/">https://weauthors.commons.gc.cuny.edu/category/spanish/</a></p>
<p>The problem is that even though we have the submitted image set to be the featured image of the post draft, the image never appears in the post itself: <a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a> (<a class="external" href="https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1">https://weauthors.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=1</a>)</p>
<p>I have ignored this for some time, because on the BMCC OL, where I also work, we have observed this to be a bug in this same theme that we are using here on the Commons site (Customizr).</p>
<p>However, perhaps your team has a solve? Is there any way to get the image to show in the post tile without us adding it manually? We are doing a large-scale project of CUNY student writing, and it would be a huge benefit to our instructors who have to publish hundreds of student submissions by hand as they come in.</p>
<p>Many thanks!</p>
<p>~</p> CUNY Academic Commons - Feature #16335 (Reporter Feedback): Revisiting options and functions of C...https://redmine.gc.cuny.edu/issues/163352022-07-06T15:17:33ZLaurie Hurson
<p>Hi All,</p>
<p>The release of the OER tag and the Open Education institute I ran in June has highlighted some issues with the Creative Commons license widget we are running on the commons, particularly on sites.</p>
<p>By default, every page of every site site is tagged with a CC license. I think we should revisit that. People may want some of their content openly licensed but not all of it. For example, Raffi Khatchadourian wrote to the Zendesk asking how to list some of his pages on his main site as oer but not all of the pages. Currently this is not really possible - the CC license is only available on a page by page basis or it encompasses the whole site. I am proposing we allow CC for some pages and no clear open license on other pages (hence signifying they are not open).</p>
<p>I think the automatic, by default tagging of every page as CC, regardless of whether a user has chosen the CC license knowingly, is an issue.</p>
<p>This also raises questions about creating an option to allows folks to restrict some of their work. Maybe we don't want to provide a "closed" option but this could also occur through simply not applying a CC license by default to every page and allowing a user to knowingly assign the CC license to only "open" content.</p>
<p>I think all of these issues, ideas, and options warrant a discussion, which hopefully we can pick up in the fall.</p> CUNY Academic Commons - Feature #15923 (Reporter Feedback): Bellows Plugin Adjustmentshttps://redmine.gc.cuny.edu/issues/159232022-04-18T16:41:35ZLaurie Hurson
<p>Hi All,</p>
<p>The folks at the GC Writing Center are working on building out a series of writing/revision resources on their website here:</p>
<p><a class="external" href="https://gcwritingcenter.commons.gc.cuny.edu/revision-strategies/">https://gcwritingcenter.commons.gc.cuny.edu/revision-strategies/</a></p>
<p>They are using the Bellows plugin to create the sidebar menu you see on the left of that page and other pages clicked on through the menu.</p>
<p>They were wondering if it would be possible to make some adjustments to how the plugin works. It would be ideal if the sidebar menu:</p>
<p>- highlights which page a user is on. <br /> Meaning if you are on RS argument, the background color of the sidebar menu highlights this page.</p>
<p>- show the the path the user took to arrive at each page. <br /> Meaning, at the top each page the breadcrumbs info shows the top level and lower level menu items that lead to that page. For example if I was on this page <a class="external" href="https://gcwritingcenter.commons.gc.cuny.edu/rs_ventilation/">https://gcwritingcenter.commons.gc.cuny.edu/rs_ventilation/</a> the breadcrumbs at the top would be "Home > RS Style > rs_ventilation"</p>
<p>I am not sure what our policy is on editing plugins for single use cases but these changes to Bellows seemed simple enough and potentially useful for other users.</p> CUNY Academic Commons - Support #15176 (Reporter Feedback): Archiving Q Writing & Old Wordpress S...https://redmine.gc.cuny.edu/issues/151762022-01-11T15:39:32ZLaurie Hurson
<p>Hi Boone, Ray, All,</p>
<p>I am meeting with librarians and staff from Queens College later this week to talk about the use of Q-Writing and the Commons on their campus. I spoke with them last semester and they had asked about some form of migration or archiving of Q writing on the Commons.</p>
<p>Some background: Q Writing is a Wordpress multi-site platform that the Queens College Center for Teaching and Learning set up years ago. As far as I can tell, it is not as consistently used or maintained as the Commons or other campus-specific Wordpress platforms throughout CUNY. The Queens college folks have asked about the "possibility of incorporating QC’s current WordPress MU site into the Commons." Qwriting currently has 8,195 sites and 22,538 users.</p>
<p>I told them migrating or archiving Q writing in the Commons was probably not possible but when I spoke to Matt briefly about it, he mentioned I should ask about HTML flattening or other possibilities. The Queens college folks had thought about setting up a CBOX to replace Q writing but I told them, and they likely already knew, that setting CBOX presented that same maintenance and sustainability issues they were already experiencing.</p>
<p>Any insight about possibilities for archiving, flattening, etc would be appreciated. Even if we can only do some of the sites (or none), that would be helpful for me to know and share with them when we meet on Thursday.</p>
<p>Thanks!</p> CUNY Academic Commons - Support #14842 (Reporter Feedback): Question about widgets and block editorhttps://redmine.gc.cuny.edu/issues/148422021-10-06T14:27:02ZGina Cherry
<p>I make extensive use of the Widget Context plugin to control which widgets appear in different areas of my websites. As I understand it, this plugin does not work with the new widget block editor. How can I accomplish this type of control over widgets in the new environment?</p>