CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2018-12-06T20:30:55ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #10794 (New): Memcached connection occasionally breakshttps://redmine.gc.cuny.edu/issues/107942018-12-06T20:30:55ZBoone Gorgesboone@gorg.es
<p>A handful of times over the past month or so, the Memcached connection seems to have failed completely. This manifests first by extreme slowness in Commons load times. With Query Monitor enabled, I can then see that there are hundreds of database hits instead of the normal small handful. Occasionally, `wp cache flush` fixes it. But more often, I have to go in and switch from one to the other item in the $memcached_servers array. When I do this (and, importantly, run `wp cache flush` immediately afterward, to ensure that WP doesn't access stale cache in the other node) things come back to life immediately.</p>
<p>I don't really have the tools at my disposal to debug this fully. If the problem is that the cache is corrupted and thus inaccessible, I guess I would know that by looking at some sort of Memcached log <a class="external" href="https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers">https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers</a> and perhaps by examining the contents of the cache directly via Telnet. Or the problem could be a connection issue, though I'm unsure how to test that directly.</p>
<p>I don't know the proper next steps, but I'm starting this ticket so that the issue is on Ray's radar and so that we have a place to collect ideas and incident reports.</p> CUNY Academic Commons - Bug #10678 (Reporter Feedback): Newsletter Plugin Not Sending Out Newslet...https://redmine.gc.cuny.edu/issues/106782018-11-08T02:56:19ZMark Webb
<p>Hi,</p>
<p>The Newletter plugin for the CPCP website (<a class="external" href="https://cpcp.commons.gc.cuny.edu">https://cpcp.commons.gc.cuny.edu</a>) is again having issues. Newsletters are not sending out. You then have to go in and manually run the queue but this takes forever and stops on its own unless you go back and run again. Any idea what is happening? Is it related to the WP Cron? How can we fix it? Thanks,</p>
<p>Mark</p> CUNY Academic Commons - Bug #10262 (Reporter Feedback): Newsletter Plugin: Broken Image at Bottom...https://redmine.gc.cuny.edu/issues/102622018-08-29T21:53:46ZMark Webb
<p>Hi,</p>
<p>I am writing on behalf of the Center for Place Culture and Politics. We are having an issue with the Newsletter plugin. Every time we send out a newsletter using this plugin there is a broken image with the letters Hr at the bottom. I do not see anything in the html code of the newsletters to indicate why this appears. I have attached what it looks like here. Any ideas what is going on? Thanks!</p> CUNY Academic Commons - Bug #10040 (Reporter Feedback): User doesn't see full list of themeshttps://redmine.gc.cuny.edu/issues/100402018-07-23T20:38:52ZMatt Goldmattgold@gmail.com
<p>When Jessica Murray, a CAC user, goes to the dashboard of her website on the Commons, she sees only 20 or so themes, even though we have 50-odd themes available. Luke and I are meeting her and she showed us what she is seeing.</p>
<p>Luke just advised her to do a hard-refresh, and that solved the problems, but it worries me a bit that she would have to do a hard refresh to see the full list of themes available. Boone, do you have a sense of what might be going on?</p> CUNY Academic Commons - Bug #9979 (Reporter Feedback): Reports of slow email activation emailshttps://redmine.gc.cuny.edu/issues/99792018-07-03T14:55:32ZMatt Goldmattgold@gmail.com
<p>Some members of the team were running a workshop for BMCC faculty members last week (on Thursday 6/28), and some BMCC faculty were registering for the CAC during the workshop. What they experienced is that it could take as long as 15 minutes for the email verification emails to be received, while other notifications, like password resets, came through immediately.</p>
<p>Could this delay be related to recent changes we've made to cron jobs or is it more likely that it was a BMCC email server issue?</p> CUNY Academic Commons - Bug #9515 (Reporter Feedback): Text to Speech plugin - "More Slowly" chec...https://redmine.gc.cuny.edu/issues/95152018-04-04T14:06:23Zscott vothscott.voth@verizon.net
<p>Hi Ray - Thanks for activating. Samuel is reporting that the checkbox "More Slowly" is not slowing down the speech when he checks it. Can you take a look? Site is <a class="external" href="https://elementaryitalian.commons.gc.cuny.edu/">https://elementaryitalian.commons.gc.cuny.edu/</a></p>
<p>We had to deactivate one plugin (media element html5) to get some pages to show the change - maybe another plugin is causing troubles? The checkbox is in the footer of each page.</p>
<p>here is a link to the original request - <a class="external" href="https://redmine.gc.cuny.edu/issues/9370">https://redmine.gc.cuny.edu/issues/9370</a></p> CUNY Academic Commons - Bug #9346 (New): Clone cetls.bmcc.cuny.edu for developmenthttps://redmine.gc.cuny.edu/issues/93462018-03-05T20:45:01ZOwen Roberts
<p>Hi there,</p>
<p>I'm working on some change to the BMCC CETLS site at cetls.bmcc.cuny.edu and it would be great to have a development clone available for testing, something at celtsdev.bmcc.cuny.edu if possible.</p>
<p>Thanks!</p>
<p>Owen</p> CUNY Academic Commons - Bug #9060 (Hold): Problems with CBox image library / uploadhttps://redmine.gc.cuny.edu/issues/90602018-01-05T14:46:36ZLisa Rhodylrhody@gc.cuny.edu
<p>Hi there.. I know this is more of a CBOX question than a Commons issue, but I'm hoping you all might have an idea as to what's going on. I've created a CBOX install at dhinstitutes.org. On that CBOX install, there is a sub-domain wordpress site (dhinstitutes.org/june2018). I can upload images to the Media Library on the main CBOX site, but I am unable to get any images to upload correctly on the sub-domain. I've double checked, and the images are below the max-upload threshold. They are the correct format, etc. etc. When they are "uploading" WordPress goes through all the motions, but no thumbnail appears.. just a gray box. When you try to edit the image in the Media Library, the image is there and can be edited; however, when you select the image from the media library to insert into a page or post, it shows up as a gray box. Any idea what's going on?</p> CUNY Academic Commons - Bug #8991 (Hold): RBE duplicate email message issuehttps://redmine.gc.cuny.edu/issues/89912017-12-11T21:01:26ZMatt Goldmattgold@gmail.com
<p>Hi Ray -- I received a message saying that I was trying to post a message via RBE that had already been posted. It is true that I had posted the same message via RBE, but it was to a different group. I received the following message when I did:</p>
<p>Hi there,</p>
<p>Unfortunately, your new forum topic could not be posted because it appears you already created this topic before.</p>
<p>Here is a copy of your attempted topic:</p>
<p>"Forwarded message:</p> CUNY Academic Commons - Bug #8440 (New): Create Test Email Accounts for Onboarding Projecthttps://redmine.gc.cuny.edu/issues/84402017-07-26T11:05:46ZStephen Realsbrnlb@gmail.com
<p>This issue is intended to ensure that we don't forget to create a bunch (not sure how big a bunch is) of test email accounts that we can "invite" to join the commons when testing the upcoming revised Onboarding process.</p> CUNY Academic Commons - Bug #7928 (New): Duplicate Forum posthttps://redmine.gc.cuny.edu/issues/79282017-04-07T16:57:35ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>posted through web form, posted twice: <a class="external" href="https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/topic/tomorrows-weekly-check-in/#post-54584">https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/topic/tomorrows-weekly-check-in/#post-54584</a></p> CUNY Academic Commons - Bug #6995 (Assigned): member filter on homepage not workinghttps://redmine.gc.cuny.edu/issues/69952016-12-08T02:12:46ZMatt Goldmattgold@gmail.com
<p>when I go to the homepage and try to filter users by active / newest, the list refreshes but shows the same members in the same orde</p> CUNY Academic Commons - Bug #6671 (Assigned): "Post too often" RBE error messagehttps://redmine.gc.cuny.edu/issues/66712016-11-11T14:55:22ZMatt Goldmattgold@gmail.com
<p>Hi Ray,</p>
<p>I sent a reply by email to the CAC group just now. The message posted, but I also received an error message by email -- please see attached</p> CUNY Academic Commons - Bug #6644 (Reporter Feedback): White Screen at Login Pgehttps://redmine.gc.cuny.edu/issues/66442016-11-08T17:07:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Getting a white screen at <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-login.php">https://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> (all browsers). Once logged into Commons in the browser, I can navigate to the Dashboard by manually navigating to <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-admin/">https://jitpstaging.commons.gc.cuny.edu/wp-admin/</a>, but the <a class="external" href="http://jitpstaging.commons.gc.cuny.edu/wp-login.php">http://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> stays white.</p>
<p>This issue was first reported by Amanda Licastro.</p> CUNY Academic Commons - Bug #5317 (Reporter Feedback): Notifications of New Post Didn't Come https://redmine.gc.cuny.edu/issues/53172016-03-10T21:55:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>An editor on the TLC site just posted this post -- <a class="external" href="https://tlc.commons.gc.cuny.edu/2016/03/10/working-with-ellesl-students-march-16th-1-3pm/">https://tlc.commons.gc.cuny.edu/2016/03/10/working-with-ellesl-students-march-16th-1-3pm/</a> -- and no email notification came through the affiliated BP Group (she is also a member of the group), and no activity item appeared. When I (as admin) unpublished and then republished her post, the notification came and the activity was logged.</p>
<p>Doesn't seem like this is expected behavior, unless I'm missing something, so wanted to report.</p>