CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-08T17:41:09ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19928 (New): Forum Topic by Email Statshttps://redmine.gc.cuny.edu/issues/199282024-03-08T17:41:09ZRaymond Hoh
<p>Matt wanted to know the number of topics created by email vs. total number of topics.</p>
<p>Here are the stats:</p>
<p>2024 - 192/515 (so far)<br />2023 - 964/3260<br />2022 - 1058/3272<br />2021 - 1333/4010<br />2020 - 1284/4225<br />2019 - 801/2604<br />2018 - 405/2868<br />2017 - 104/1540<br />2016 - 116/1430<br />2015 - 65/1414<br />2014 - 12/1305</p> CUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #18235 (Hold): Lots of failed Cavalcade tasks as of 2023-05-13https://redmine.gc.cuny.edu/issues/182352023-05-16T16:22:18ZRaymond Hoh
<p>Was just checking the failed Cavalcade tasks log and noticed something peculiar. As of 2023-05-13 17:33:05 GMT and on, we've had a consistent stream of failed tasks.</p>
<p>Run the following MySQL query to view all results:</p>
<pre>
select * from wp_cavalcade_jobs where timestamp > '2023-05-13 17:32:00' and status = 'failed' order by id desc;
</pre>
<p>As the time of posting, the total number of failed jobs since about three days ago is greater than 15,000. Usually, the number is only a couple failed tasks a day.</p>
<p>I haven't done any further investigation yet, but just wanted to post this issue for now.</p> CUNY Academic Commons - Bug #17258 (Reporter Feedback): Connecting Site to grouphttps://redmine.gc.cuny.edu/issues/172582022-11-17T16:19:45ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member is hoping to connect this group and site:</p>
<p>Site:https://intro2cwconroy.commons.gc.cuny.edu/<br />Group: <a class="external" href="https://commons.gc.cuny.edu/groups/220-introduction-to-creative-writing-745070447/">https://commons.gc.cuny.edu/groups/220-introduction-to-creative-writing-745070447/</a></p>
<p>The site was previously connected to another group and she deleted the group because she was not sure how to uncouple. I think the site is still reading as connected to the deleted group because the site does not come up as visible to connect to the new group.</p>
<p>Is there a way to uncouple the site from the deleted group so it can be connected to this new group?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #16655 (New): Formatting on CETLS Events pagehttps://redmine.gc.cuny.edu/issues/166552022-08-24T17:47:40ZGina Cherry
<p>The formatting of my site's events page appears to have changed, even though I have not made any changes to it. Any idea what might have happened?</p>
<p><a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a></p> CUNY Academic Commons - Bug #16540 (Reporter Feedback): Resolution Size Issue with Shuttershot themehttps://redmine.gc.cuny.edu/issues/165402022-07-27T16:14:04ZLaurie Hurson
<p>Hi All,</p>
<p>I have an inquiry from a professor about a resolution issue on this site: <a class="external" href="https://fonetica.commons.gc.cuny.edu/">https://fonetica.commons.gc.cuny.edu/</a></p>
<p>The site appears fine at first but then the Commons footers loads over most of the site. I think this might be a theme issue but don't want to un-install and reset the design of the site. Are you able to identify if this is a bug with the "Shuttershot" theme without un-installing? (if not that's fine). If it is a bug with the theme, can it be resolved?</p>
<p>I recognize that this is a pretty old theme so if not worth patching the bug, perhaps I need to source a newer similar theme for activation on the Commons. And even if we can resolve the bug, maybe we turn this theme off as an option for new sites?</p>
<p>(on another note, i think this warrants a review of our 65 themes, which i can plan to get to during the fall semester)</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #16177 (New): Switch to Inbound mode for RBEhttps://redmine.gc.cuny.edu/issues/161772022-05-30T20:32:45ZRaymond Hoh
<p>For the reply-by-email plugin, we use IMAP mode, which relies on connecting to a GMail account to check for new replies and posting items to the Commons.</p>
<p>This isn't the best for performance because IMAP mode uses a long-running process to do the new email checks. RBE also has another mode called Inbound mode, which works on a per-email basis. This mode is already being used to create new forum topics with a custom, group email address (<code>GROUP@groups.commons.gc.cuny.edu</code>), but we haven't fully switched over to using Inbound for replies and private messages because IMAP was already in use.</p>
<p>Some things-to-do before switching:</p>
<p>1. Since we already have set up the <code>GROUP@groups.commons.gc.cuny.edu</code> email address for new forum topics, would it be okay to keep using this email domain for replies as well? (Regular reply email addresses would look something like <code>fb2da051ba2b7220193cca6ada@groups.commons.gc.cuny.edu</code>). The alternative is to set up another email address domain like <code>X@reply.commons.gc.cuny.edu</code>, but RBE hasn't been tested with two different email domains yet. Some background info here: <a class="external" href="https://redmine.gc.cuny.edu/issues/2880#note-24">https://redmine.gc.cuny.edu/issues/2880#note-24</a>. I'd say for now, we should keep using the same email domain unless anyone has any objections.</p>
<p>2. Once we switch to Inbound mode exclusively, replying to older items with the <code>cunyacademiccommons+IDENTIFIER@gmail.com</code> GMail address would no longer work. I was thinking we can set up an auto-replier in GMail, so if a new email matches the body of the RBE format, an auto-reply with the following message could be sent:</p>
<pre>
Hi,
You attempted to reply to our older reply-by-email address that is no longer in service. We have transitioned to a new email address.
If you would like to try emailing your reply with the new email address, please copy the IDENTIFIER portion of the "To" email address in the format of:
cunyacademiccommons+IDENTIFIER@gmail.com
to:
IDENTIFIER@groups.commons.gc.cuny.edu
And resend your previous email using this new email address.
You can always login to the CUNY Academic Commons to view your thread and make your reply there as well.
If you have any questions, please contact us at support@cunycommons.zendesk.com.
</pre> CUNY Academic Commons - Bug #15242 (Reporter Feedback): Slugist sitehttps://redmine.gc.cuny.edu/issues/152422022-02-02T14:27:00ZRaffi Khatchadourianraffi.khatchadourian@hunter.cuny.edu
<p>My site <a class="external" href="https://khatchad.commons.gc.cuny.edu">https://khatchad.commons.gc.cuny.edu</a> has become super sluggish. I compared it with another site <a class="external" href="https://tlc.commons.gc.cuny.edu">https://tlc.commons.gc.cuny.edu</a>. That site seems much faster. Do you have any idea what could be slowing my site down?</p> CUNY Academic Commons - Bug #14629 (Reporter Feedback): Possible Post Order Bug?https://redmine.gc.cuny.edu/issues/146292021-07-26T14:58:27ZSyelle Graves
<p>Greetings,</p>
<p>I am noticing something strange about the post order on this site <a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a><br />The posts do not seem to show by the expected default order (reverse chronological.)</p>
<p>In addition, when I activate the simple Custom Post Order plugin in an attempt to get the posts to show in the order we want (happens to be alphabetical by title), that solution is also foiled.</p>
<p>I’ve included two screenshots (dashboard and front end).</p>
<p>When I first set these timestamps in order to show the posts alphabetically, the posts did show in the correct order. But since then, they have reverted to an order that looks random.</p>
<p>I attempted to re-create this on a test site, thinking that it might be related to the 2017 theme, but I got mixed results (the "Hello World" post showed at the top, when it should show last, even when I changed themes, which seemed odd, and the rest showed in normal order. Sorry I don't have more info there.)</p>
<p>Let me know if I can provide any additional info/apologies if this is something simple.</p> CUNY Academic Commons - Bug #14483 (Reporter Feedback): Wordpress PDF Embed Stopped Working after...https://redmine.gc.cuny.edu/issues/144832021-05-20T15:42:44ZPatrick DeDauw
<p>Hi Boone,</p>
<p>Thanks so much for your help on the JITP library transfer—everything went great with the issue launch, and I really appreciate how quickly you fixed the redirect hiccup.</p>
<p>We have noticed that our pdf embedder on the page below has started turning up "Failed to Fetch" errors when viewed in Chrome, though not in Safari. I tried re-uploading the pdfs and changing the links, in case it was an issue of the Media Library clone, but found it still not working. I've since tried a few variations (adding <a class="external" href="http://www. to">www. to</a> the pdf url, trying <a class="external" href="http://">http://</a>) to no avail.</p>
<p><a class="external" href="https://jitp.commons.gc.cuny.edu/developing-a-coronavirus-covid-19-case-study-using-google-docs-in-a-master-of-public-health-student-cohort/">https://jitp.commons.gc.cuny.edu/developing-a-coronavirus-covid-19-case-study-using-google-docs-in-a-master-of-public-health-student-cohort/</a></p>
<p>For your reference, the urls in question are</p>
<p><a class="external" href="https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-A-Gonzalez-COVID19-Case-Study-Final-1.pdf">https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-A-Gonzalez-COVID19-Case-Study-Final-1.pdf</a><br />and<br /><a class="external" href="https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-B-Gonzalez-Student-Reflection-Quotes-1.pdf">https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-B-Gonzalez-Student-Reflection-Quotes-1.pdf</a></p>
<p>and they are set to display toward the bottom of the post (under "Appendix A" and "Appendix B").</p>
<p>All my best,</p>
<p>Patrick</p> CUNY Academic Commons - Bug #13949 (New): Continued debugging of runaway MySQL connectionshttps://redmine.gc.cuny.edu/issues/139492021-02-07T00:47:10ZMatt Goldmattgold@gmail.com
<p>Hi Boone,</p>
<p>FYI -- there were MySQL restart alerts at 4:11pm today. I wanted to let you know in case you are better able to track info related to such outages following our recent conversations with Lihua</p> CUNY Academic Commons - Bug #13430 (New): Delay in RBEhttps://redmine.gc.cuny.edu/issues/134302020-10-06T12:27:23ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Have noticed that Reply By Email forum posts are taking a while to go through... here's one I sent this morning at 7:02 to the TLC Group that took over an hour to land: <a class="external" href="https://commons.gc.cuny.edu/?p=99426">https://commons.gc.cuny.edu/?p=99426</a>. Similar thing happened yesterday with <a class="external" href="https://commons.gc.cuny.edu/?p=99360">https://commons.gc.cuny.edu/?p=99360</a>.</p> NYCDH Community Site - Bug #8992 (Assigned): Multiple RBE error reportshttps://redmine.gc.cuny.edu/issues/89922017-12-11T22:20:23ZMatt Goldmattgold@gmail.com
<p>Hi Ray --</p>
<p>Twice today, I've had a single RBE email rejected, saying it can't be posted. In each case, I've received 2-3 error messages, as if the message had been sent multiple times to the CAC. I'm not sure whether my gmail is trying to send multiple times (which seems unlikely, as I think it reached the system, even if only to result in an error message) or whether RBE is the issue.</p> NYCDH Community Site - Bug #2618 (Assigned): Mark blogs as spam when created by users marked as spamhttps://redmine.gc.cuny.edu/issues/26182013-06-10T03:34:26ZMatt Goldmattgold@gmail.com
<p>Per an email discussion based on an nycdh.org issue, WordPress does not automatically mark a blog as spam when its creator is marked as spam. As you noted, Boone, it's a WP issue; if you could work on it at some point by, as you noted, "creat[ing] a patch to WP, or a small mu-plugin, or probably both," that would be great. Many thanks.</p> NYCDH Community Site - Bug #2576 (Hold): Test Next Button in Javascript Tutorial Under Activitieshttps://redmine.gc.cuny.edu/issues/25762013-05-16T21:13:39ZMark Newtonmnewton@columbia.edu
<p>Issue history with Matt and Alex</p>
<p>The javascript tutorial on the activities section is screwy on the when you click on the ‘next’ button. [can you describe what you mean by "screwy" and/or take a screenshot/screencast? Also describe your browser/os. Just tried it and it worked okay for me --MKG][Hard to try again once you've been through it. seems only to work on first run. i saw two things. on click the arrow box turned into a blank square of a different size. on the last page, hovering on the drop-down menu, the pop-up box is cut in half by the browser window. i'm using Chrome on LionOSX. AG][thanks for this report, Alex. Can you add it here - <a class="external" href="https://github.com/cuny-academic-commons/cbox-theme">https://github.com/cuny-academic-commons/cbox-theme</a> ? --MKG]</p>