CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-05T18:19:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19680 (New): JetPack https://redmine.gc.cuny.edu/issues/196802024-02-05T18:19:08ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I am a writing consultant at the Graduate Center's Writing Center. We are in the process of creating a newsletter, which we will send to our mailing list, and we would like to use JetPack since it is already linked to our CUNY Commons website.</p>
<p>Unfortunately, as our mailing list exceeds 100 recipients, we cannot use the free version of JetPack. I am writing to inquire if</p>
<p>1. CUNY has a paid subscription to JetPack, which we can access.<br />2. If CUNY does not have a paid subscription to JetPack, can we at the Writing Center purchase this subscription and still have JetPack linked to our CUNY Commons website?</p>
<p>Thank you and I look forward to hearing from you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Support #18898 (Reporter Feedback): issue with embedded maps linkshttps://redmine.gc.cuny.edu/issues/188982023-09-24T15:26:24ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZenDesk:</p>
<p>Hello Marilyn,</p>
<p>The GC Music Program’s Commons website has an issue with embedded maps links. Here’s an example post with the issue:</p>
<p><a class="external" href="https://gcmusic.commons.gc.cuny.edu/events/concert-the-rhythm-method-string-quartet/">https://gcmusic.commons.gc.cuny.edu/events/concert-the-rhythm-method-string-quartet/</a></p>
<p>When you scroll down to "Maps," it says "This page can't load Google maps correctly." There's an option to select "Do you own this website?" which has information about errors, but I don't know if I can fix that myself.</p>
<p>Could you help me in fixing this issue? It occurs for all event posts on the site.</p>
<p>Thank you,<br />Joseph Vaz</p>
<p>From: GC Phd-DmaConcert Office<mailto:<a class="email" href="mailto:phd-dmaconcert@gc.cuny.edu">phd-dmaconcert@gc.cuny.edu</a>><br />Sent: Thursday, September 21, 2023 1:29 PM<br />To: Joseph Vaz<mailto:<a class="email" href="mailto:jvaz@gradcenter.cuny.edu">jvaz@gradcenter.cuny.edu</a>><br />Subject: Maps not loading properly on GC Music Commons</p>
<p>Hi Joseph!</p>
<p>Thanks so much for bearing with my technological ignorance! Your Twitter ("X") posts look great - thanks for doing that! If you know to whom I could direct the question about maps not loading properly on the GC Music Commons event listings, that would be great! Here's a post as an example:</p>
<p><a class="external" href="https://gcmusic.commons.gc.cuny.edu/events/concert-the-rhythm-method-string-quartet/">https://gcmusic.commons.gc.cuny.edu/events/concert-the-rhythm-method-string-quartet/</a></p>
<p>When you scroll down to "Maps," it says "This page can't load Google maps correctly." There's an option to select "Do you own this website?" which has information about errors, but I don't know if I can fix that myself.</p>
<p>Thanks so much!<br />Kirsten</p>
<p>Kirsten Jermé (she/her/hers)<br />Concert Office Manager<br /><a class="email" href="mailto:phd-dmaconcert@gc.cuny.edu">phd-dmaconcert@gc.cuny.edu</a><br />(212) 817-8607<br /><a class="external" href="http://gcmusic.commons.gc.cuny.edu&lt;http://gcmusic.commons.gc.cuny.edu/">http://gcmusic.commons.gc.cuny.edu&lt;http://gcmusic.commons.gc.cuny.edu/</a>></p> CUNY Academic Commons - Bug #16655 (New): Formatting on CETLS Events pagehttps://redmine.gc.cuny.edu/issues/166552022-08-24T17:47:40ZGina Cherry
<p>The formatting of my site's events page appears to have changed, even though I have not made any changes to it. Any idea what might have happened?</p>
<p><a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a></p> CUNY Academic Commons - Bug #16540 (Reporter Feedback): Resolution Size Issue with Shuttershot themehttps://redmine.gc.cuny.edu/issues/165402022-07-27T16:14:04ZLaurie Hurson
<p>Hi All,</p>
<p>I have an inquiry from a professor about a resolution issue on this site: <a class="external" href="https://fonetica.commons.gc.cuny.edu/">https://fonetica.commons.gc.cuny.edu/</a></p>
<p>The site appears fine at first but then the Commons footers loads over most of the site. I think this might be a theme issue but don't want to un-install and reset the design of the site. Are you able to identify if this is a bug with the "Shuttershot" theme without un-installing? (if not that's fine). If it is a bug with the theme, can it be resolved?</p>
<p>I recognize that this is a pretty old theme so if not worth patching the bug, perhaps I need to source a newer similar theme for activation on the Commons. And even if we can resolve the bug, maybe we turn this theme off as an option for new sites?</p>
<p>(on another note, i think this warrants a review of our 65 themes, which i can plan to get to during the fall semester)</p>
<p>Thanks!</p> CUNY Academic Commons - Support #14983 (Reporter Feedback): "Read More" tag not workinghttps://redmine.gc.cuny.edu/issues/149832021-11-20T14:58:36ZRebecca Krisel
<p>Hi there,</p>
<p>Hope you are all doing well!</p>
<p>The Digital Fellows are updating the gcdri.commons.gc.cuny.edu website, and we added a "Read More" tag on the following page (<a class="external" href="https://gcdri.commons.gc.cuny.edu/january-2022-workshops/">https://gcdri.commons.gc.cuny.edu/january-2022-workshops/</a>), but this tag is not appearing on the published page. We've tried different browsers, etc...but we are not able to see it. Do you have an idea of why this might be happening?</p>
<p>Thank you so much for your help!</p>
<p>Best,</p>
<p>Rebecca</p> CUNY Academic Commons - Support #11624 (New): Change pages into posts or swap database for a Comm...https://redmine.gc.cuny.edu/issues/116242019-07-08T18:42:52ZStephen KleinSKlein@gc.cuny.edu
<p>Working on our internal site. <br />Wondering if you could either:</p>
<p>Run this SQL:<br />UPDATE wp_posts SET post_type = 'post' WHERE post_type = 'page'</p>
<p>for:<br /><a class="external" href="https://gclibrarywiki.commons.gc.cuny.edu/">https://gclibrarywiki.commons.gc.cuny.edu/</a></p>
<p>I did this on my own server.</p>
<p>Or if I give you a SQL file, can you swap it for what is already there?</p>
<p>The latter is preferred, because on my own server, I radically re-worked the entire taxonomy.</p> CUNY Academic Commons - Support #11545 (New): Twitter searches in WordPresshttps://redmine.gc.cuny.edu/issues/115452019-06-11T15:52:47ZGina Cherry
<p>We would like to display recent tweets from a Twitter search (e.g., #openpedagogy) in a widget on our site. Do you have any suggestions about how to do this? I've looked at the existing plugins and none of them seem to support this (they only support displaying your own tweets). I've also tried creating an rss feed of the search and using one of the rss widgets, but this has also failed for various reasons (feedburners not working or not supporting this type of feed). Is there a different approach that I've overlooked? Or is it possible to install a plugin that would support this?</p> CUNY Academic Commons - Bug #10678 (Reporter Feedback): Newsletter Plugin Not Sending Out Newslet...https://redmine.gc.cuny.edu/issues/106782018-11-08T02:56:19ZMark Webb
<p>Hi,</p>
<p>The Newletter plugin for the CPCP website (<a class="external" href="https://cpcp.commons.gc.cuny.edu">https://cpcp.commons.gc.cuny.edu</a>) is again having issues. Newsletters are not sending out. You then have to go in and manually run the queue but this takes forever and stops on its own unless you go back and run again. Any idea what is happening? Is it related to the WP Cron? How can we fix it? Thanks,</p>
<p>Mark</p> CUNY Academic Commons - Bug #10040 (Reporter Feedback): User doesn't see full list of themeshttps://redmine.gc.cuny.edu/issues/100402018-07-23T20:38:52ZMatt Goldmattgold@gmail.com
<p>When Jessica Murray, a CAC user, goes to the dashboard of her website on the Commons, she sees only 20 or so themes, even though we have 50-odd themes available. Luke and I are meeting her and she showed us what she is seeing.</p>
<p>Luke just advised her to do a hard-refresh, and that solved the problems, but it worries me a bit that she would have to do a hard refresh to see the full list of themes available. Boone, do you have a sense of what might be going on?</p> CUNY Academic Commons - Bug #9515 (Reporter Feedback): Text to Speech plugin - "More Slowly" chec...https://redmine.gc.cuny.edu/issues/95152018-04-04T14:06:23Zscott vothscott.voth@verizon.net
<p>Hi Ray - Thanks for activating. Samuel is reporting that the checkbox "More Slowly" is not slowing down the speech when he checks it. Can you take a look? Site is <a class="external" href="https://elementaryitalian.commons.gc.cuny.edu/">https://elementaryitalian.commons.gc.cuny.edu/</a></p>
<p>We had to deactivate one plugin (media element html5) to get some pages to show the change - maybe another plugin is causing troubles? The checkbox is in the footer of each page.</p>
<p>here is a link to the original request - <a class="external" href="https://redmine.gc.cuny.edu/issues/9370">https://redmine.gc.cuny.edu/issues/9370</a></p> CUNY Academic Commons - Bug #9346 (New): Clone cetls.bmcc.cuny.edu for developmenthttps://redmine.gc.cuny.edu/issues/93462018-03-05T20:45:01ZOwen Roberts
<p>Hi there,</p>
<p>I'm working on some change to the BMCC CETLS site at cetls.bmcc.cuny.edu and it would be great to have a development clone available for testing, something at celtsdev.bmcc.cuny.edu if possible.</p>
<p>Thanks!</p>
<p>Owen</p> CUNY Academic Commons - Bug #6644 (Reporter Feedback): White Screen at Login Pgehttps://redmine.gc.cuny.edu/issues/66442016-11-08T17:07:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Getting a white screen at <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-login.php">https://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> (all browsers). Once logged into Commons in the browser, I can navigate to the Dashboard by manually navigating to <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-admin/">https://jitpstaging.commons.gc.cuny.edu/wp-admin/</a>, but the <a class="external" href="http://jitpstaging.commons.gc.cuny.edu/wp-login.php">http://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> stays white.</p>
<p>This issue was first reported by Amanda Licastro.</p> CUNY Academic Commons - Support #4986 (Assigned): Prepare documentation for Zendesk re web widgethttps://redmine.gc.cuny.edu/issues/49862015-12-07T19:35:30ZMatt Goldmattgold@gmail.com
<p>Per ticket 3660, we will have to use the Zendesk web widget starting Nov 2016. Ray told me that the team did not like that widget due to its lack of customization. Can we use this ticket to prepare a complaint/feature request that I can pass on to Zendesk? Thank you.</p> CUNY Academic Commons - Feature #3230 (Assigned): Scripts for quicker provisioning/updating of de...https://redmine.gc.cuny.edu/issues/32302014-05-28T13:42:42ZBoone Gorgesboone@gorg.es
<p>As the Commons team grows, more people are faced with the task of creating a local enviroment that mirrors the Commons for their development work. This is currently not an easy task. At a high level, you have to:</p>
<p>- make sure that a *AMP environment is running on your computer, and is roughly compatible with the server software running on the Commons production server<br />- clone the Commons repo<br />- download and import some version of the Commons database into your own local database<br />- do a bunch of wizardry to ensure that either you can switch your local environment to self-identify as 'commons.gc.cuny.edu', or to swap out with a local dev URL like 'commons.local.dev' or 'local.cicdev.com'<br />- maybe get some representative piece of the data at wp-content/blogs.dir/</p>
<p>Each of these steps is fraught with issues about data integrity, implementation details, and various, unpleasant gotchas.</p>
<p>Let's start to work toward something a bit more organized. I'm going to suggest the following as a starting point:</p>
<p>- Let's use Vagrant for VM management, since it's pretty widely used in the WP community<br />- Pick a provisioning tool - bash, Puppet, Salt, Chef, etc - for doing environment provisioning. I don't have a ton of experience here, so if anyone has thoughts, please jump in<br />- Write the necessary provisioning scripts to mirror the Commons fairly well (keeping in mind that we don't control the Commons environment directly, and that the Commons runs RHEL, which means we'll need to use a pretty-close free alternative OS)<br />- Write some scripts to handle fetching recent versions of Commons data, including a "cleaned-up" version of production data (I'll open a separate ticket for this)</p>
<p>I think this would be a cool summer project. Dom, I'm going to assign to you for the moment, as it seems up your alley, and ask you to give your initial thoughts.</p>