CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-13T14:43:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19966 (Reporter Feedback): Slow Load Time on Sitehttps://redmine.gc.cuny.edu/issues/199662024-03-13T14:43:08ZLaurie Hurson
<p>Hi All,</p>
<p>A user is developing a robust program website for a GC department. Right now it is on a dev domain and he plans to clone the site into the final domain soon. But first he is hoping to resolve the slow load times he is noticing on the site:</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>-<br />From the User:</p>
<blockquote>
<p>I am just getting really slow load times, and a lot of times, images don’t load. I was worried that I had clogged the site with too many images or something...</p>
</blockquote>
<blockquote>
<p>I have a lot of images currently uploaded to the site, especially a few big splash images, which I will ultimately delete, as I was just using these for drafts. However, we will be writing about 40 descriptions of projects we have worked on, and each one will have at least one (smaller) image, so I worry about the site slowing down even more?</p>
</blockquote>
<blockquote>
<p>I also worry it has to do with how many changes I made to the underlying theme (I’m currently using “Raft”)? I would really like to switch the theme to just a Wordpress Twenty Twenty-Four theme, but I spent a lot of time tweaking margins and padding etc. to make things look how I wanted them, so I don’t want to start from scratch… That said, if it’s an issue with the images, maybe the theme doesn’t have much to do with it?</p>
</blockquote>
<p>-</p>
<p>I ran the site through a free (questionably accurate) load time checker and it did report the site was very slow. Can you all confirm slow load time and help diagnose what might be causing this?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #19617 (New): Tickets Missing from WS deskhttps://redmine.gc.cuny.edu/issues/196172024-01-29T17:19:57ZLaurie Hurson
<p>Hi All,</p>
<p>I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.</p>
<p>This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?</p> CUNY Academic Commons - Bug #18117 (New): ourtlc.commons.gc.cuny.edu/" is giving us a "critical e...https://redmine.gc.cuny.edu/issues/181172023-04-25T23:43:20ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>"I work with the TLC. Our URL "https://ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message and I am unsure as to why. This is a sudden issue. It wasn't doing this as early as two days ago. There's been no major changes and I am not sure how to fix the issue. Can we receive some guidance and help with this issue??<br />Professor Kevaughn Hunter City College of New York"</p>
<p>I (Marilyn) see this as well - Chrome, on a PC</p> CUNY Academic Commons - Bug #17951 (New): New issue with calendar displayhttps://redmine.gc.cuny.edu/issues/179512023-03-31T17:52:28ZGina Cherry
<p>I've used the Events Manager plugin for many years. Today, I noticed that I am no longer able to access anything beyond the first page of the calendar: <a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a>. When I click on the numbered navigation links, the subsequent pages never load.</p> CUNY Academic Commons - Bug #17950 (Reporter Feedback): No longer receiving email notifications a...https://redmine.gc.cuny.edu/issues/179502023-03-31T17:48:24ZGina Cherry
<p>The last two posts I published did not generate email notifications. When I published the post today, I no longer even saw a check box option for sending the notification to the group that usually appears near the Publish button.</p>
<p><a class="external" href="https://bmcccetls.commons.gc.cuny.edu/">https://bmcccetls.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Bug #17834 (New): Open PDF in new tabhttps://redmine.gc.cuny.edu/issues/178342023-03-15T14:47:55ZLaurie Hurson
<p>Hi Ray, All,</p>
<p>I am helping with the CILC folks on this site: <a class="external" href="https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/">https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/</a></p>
<p>They want to be able to to click the PDF link (below the embed) and have it open in a new tab (and not download right away). I can't seem to figure out the right settings to get this to work as they want.</p>
<p>Any suggestions?</p> CUNY Academic Commons - Bug #17697 (Reporter Feedback): plugin requesthttps://redmine.gc.cuny.edu/issues/176972023-02-21T17:09:54ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member would like to have pop ups on certain pages of the site. She would like to test these two pop up plugins to see which one works better for her needs.</p>
<p>1. <a class="external" href="https://wordpress.org/plugins/popup-maker/">https://wordpress.org/plugins/popup-maker/</a><br />2. <a class="external" href="https://wordpress.org/plugins/wp-terms-popup/">https://wordpress.org/plugins/wp-terms-popup/</a></p>
<p>Can we install? Waiting on a link from the faculty member so we can active as needed on her site only.</p> CUNY Academic Commons - Bug #16682 (Reporter Feedback): User cannot see "My sites" https://redmine.gc.cuny.edu/issues/166822022-08-29T14:51:41ZLaurie Hurson
<p>Hi All,</p>
<p>I was on a meeting this morning where the user was sharing her screen.</p>
<p>User: <a class="external" href="https://commons.gc.cuny.edu/members/towallp/">https://commons.gc.cuny.edu/members/towallp/</a></p>
<p>Site: <a class="external" href="https://towallp.commons.gc.cuny.edu/">https://towallp.commons.gc.cuny.edu/</a></p>
<p>A couple issues here:</p>
<p>1. The user has no "my sites" tab on "Sites" page when logged in<br />2. Site does not come up as linked to users account<br />3. Site is not returned in search in sites directory</p>
<p>I am not sure what is going on here but I think there is a bug somewhere in the linking of the site and user.</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #14629 (Reporter Feedback): Possible Post Order Bug?https://redmine.gc.cuny.edu/issues/146292021-07-26T14:58:27ZSyelle Graves
<p>Greetings,</p>
<p>I am noticing something strange about the post order on this site <a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a><br />The posts do not seem to show by the expected default order (reverse chronological.)</p>
<p>In addition, when I activate the simple Custom Post Order plugin in an attempt to get the posts to show in the order we want (happens to be alphabetical by title), that solution is also foiled.</p>
<p>I’ve included two screenshots (dashboard and front end).</p>
<p>When I first set these timestamps in order to show the posts alphabetically, the posts did show in the correct order. But since then, they have reverted to an order that looks random.</p>
<p>I attempted to re-create this on a test site, thinking that it might be related to the 2017 theme, but I got mixed results (the "Hello World" post showed at the top, when it should show last, even when I changed themes, which seemed odd, and the rest showed in normal order. Sorry I don't have more info there.)</p>
<p>Let me know if I can provide any additional info/apologies if this is something simple.</p> CUNY Academic Commons - Bug #12436 (Assigned): Nightly system downtimehttps://redmine.gc.cuny.edu/issues/124362020-02-18T16:21:55ZBoone Gorgesboone@gorg.es
<p>I'm opening this ticket to track recent outages on the Commons. A number of us receive automated notices when the database server is forced to reboot. Beginning roughly one month ago, we started getting these notices several times per week. These notifications indicate when the DB server is forced to reboot, so they indicate at best the end of a problematic period. I receive additional notifications when requests begin to take an inordinately long time, which serves as an indicator of when the incidents begin.</p>
<p>I've been keeping track of specifics over the last few weeks, and I've discerned the following patterns:</p>
<p>- The most common downtime is just after 05:00 UTC (midnight EST, UTC-5), with my incident reports rolling in sometimes around 12:03am and sometimes around 12:07am.<br />- Occasionally, the incidents have begun an hour or two earlier, shortly after 03:00 or 04:00 UTC.<br />- Incidents seem always to begin several minutes after the hour<br />- Reboots usually take place between 3 and 6 minutes after the beginning of the incident<br />- On some occasions, the reboots don't seem to fix the underlying issue, and another cycle of slow requests + db reboots immediately follows.<br />- Sometimes this'll happen a few nights in a row, while sometimes the site will go a few days without any notifications.</p>
<p>All of this strongly suggests that the problem is with an automated cron task, specifically one that takes place around midnight. I've begun to do an analysis of the tasks scheduled for around this time, cross-referencing with the logs. Ideally, we'd be able to narrow down the culprit by identifying the last cron task that begins just before the outages. This is not possible, for a couple reasons: First, the performance issues may only kick in a minute or two after the task begins running (as the system's resources are gradually used up). Second, the Cavalcade logs don't natively keep track of when a task begins running, but only when it finishes (see <a class="external" href="https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377">https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377</a>).</p>
<p>So the best we can do is to make some educated guesses. I'll follow up in a comment with initial thoughts.</p> CUNY Academic Commons - Bug #10678 (Reporter Feedback): Newsletter Plugin Not Sending Out Newslet...https://redmine.gc.cuny.edu/issues/106782018-11-08T02:56:19ZMark Webb
<p>Hi,</p>
<p>The Newletter plugin for the CPCP website (<a class="external" href="https://cpcp.commons.gc.cuny.edu">https://cpcp.commons.gc.cuny.edu</a>) is again having issues. Newsletters are not sending out. You then have to go in and manually run the queue but this takes forever and stops on its own unless you go back and run again. Any idea what is happening? Is it related to the WP Cron? How can we fix it? Thanks,</p>
<p>Mark</p> CUNY Academic Commons - Bug #10262 (Reporter Feedback): Newsletter Plugin: Broken Image at Bottom...https://redmine.gc.cuny.edu/issues/102622018-08-29T21:53:46ZMark Webb
<p>Hi,</p>
<p>I am writing on behalf of the Center for Place Culture and Politics. We are having an issue with the Newsletter plugin. Every time we send out a newsletter using this plugin there is a broken image with the letters Hr at the bottom. I do not see anything in the html code of the newsletters to indicate why this appears. I have attached what it looks like here. Any ideas what is going on? Thanks!</p> NYCDH Community Site - Bug #8992 (Assigned): Multiple RBE error reportshttps://redmine.gc.cuny.edu/issues/89922017-12-11T22:20:23ZMatt Goldmattgold@gmail.com
<p>Hi Ray --</p>
<p>Twice today, I've had a single RBE email rejected, saying it can't be posted. In each case, I've received 2-3 error messages, as if the message had been sent multiple times to the CAC. I'm not sure whether my gmail is trying to send multiple times (which seems unlikely, as I think it reached the system, even if only to result in an error message) or whether RBE is the issue.</p> CUNY Academic Commons - Bug #6644 (Reporter Feedback): White Screen at Login Pgehttps://redmine.gc.cuny.edu/issues/66442016-11-08T17:07:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Getting a white screen at <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-login.php">https://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> (all browsers). Once logged into Commons in the browser, I can navigate to the Dashboard by manually navigating to <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-admin/">https://jitpstaging.commons.gc.cuny.edu/wp-admin/</a>, but the <a class="external" href="http://jitpstaging.commons.gc.cuny.edu/wp-login.php">http://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> stays white.</p>
<p>This issue was first reported by Amanda Licastro.</p> NYCDH Community Site - Bug #2576 (Hold): Test Next Button in Javascript Tutorial Under Activitieshttps://redmine.gc.cuny.edu/issues/25762013-05-16T21:13:39ZMark Newtonmnewton@columbia.edu
<p>Issue history with Matt and Alex</p>
<p>The javascript tutorial on the activities section is screwy on the when you click on the ‘next’ button. [can you describe what you mean by "screwy" and/or take a screenshot/screencast? Also describe your browser/os. Just tried it and it worked okay for me --MKG][Hard to try again once you've been through it. seems only to work on first run. i saw two things. on click the arrow box turned into a blank square of a different size. on the last page, hovering on the drop-down menu, the pop-up box is cut in half by the browser window. i'm using Chrome on LionOSX. AG][thanks for this report, Alex. Can you add it here - <a class="external" href="https://github.com/cuny-academic-commons/cbox-theme">https://github.com/cuny-academic-commons/cbox-theme</a> ? --MKG]</p>