CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-03-13T14:43:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19966 (Reporter Feedback): Slow Load Time on Sitehttps://redmine.gc.cuny.edu/issues/199662024-03-13T14:43:08ZLaurie Hurson
<p>Hi All,</p>
<p>A user is developing a robust program website for a GC department. Right now it is on a dev domain and he plans to clone the site into the final domain soon. But first he is hoping to resolve the slow load times he is noticing on the site:</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>-<br />From the User:</p>
<blockquote>
<p>I am just getting really slow load times, and a lot of times, images don’t load. I was worried that I had clogged the site with too many images or something...</p>
</blockquote>
<blockquote>
<p>I have a lot of images currently uploaded to the site, especially a few big splash images, which I will ultimately delete, as I was just using these for drafts. However, we will be writing about 40 descriptions of projects we have worked on, and each one will have at least one (smaller) image, so I worry about the site slowing down even more?</p>
</blockquote>
<blockquote>
<p>I also worry it has to do with how many changes I made to the underlying theme (I’m currently using “Raft”)? I would really like to switch the theme to just a Wordpress Twenty Twenty-Four theme, but I spent a lot of time tweaking margins and padding etc. to make things look how I wanted them, so I don’t want to start from scratch… That said, if it’s an issue with the images, maybe the theme doesn’t have much to do with it?</p>
</blockquote>
<p>-</p>
<p>I ran the site through a free (questionably accurate) load time checker and it did report the site was very slow. Can you all confirm slow load time and help diagnose what might be causing this?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #19617 (New): Tickets Missing from WS deskhttps://redmine.gc.cuny.edu/issues/196172024-01-29T17:19:57ZLaurie Hurson
<p>Hi All,</p>
<p>I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.</p>
<p>This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?</p> CUNY Academic Commons - Bug #19400 (New): Images not loadinghttps://redmine.gc.cuny.edu/issues/194002023-12-11T18:17:15ZLaurie Hurson
<p>Hi All,</p>
<p>This is the LMIS test site I was refering to on the team call last friday.</p>
<p>The web desginer got in touch with me to report that he is having trouble with the images loading slowly or not at all and I am able to re-create this issue in firefox and chrome.</p>
<p><a class="external" href="https://lmistest.commons.gc.cuny.edu/">https://lmistest.commons.gc.cuny.edu/</a></p>
<p>Are you seeing this issue? Can you look into why these images are not loading?</p>
<p>I have asked for more info about any plugin installs recently, but I met with him last Wednesday and the site was working fine. I will send any more info he can provide soon.</p>
<p>Thanks,<br />Laurie</p> CUNY Academic Commons - Bug #18496 (New): PHP 8+ Compatibilityhttps://redmine.gc.cuny.edu/issues/184962023-07-21T22:45:40ZRaymond Hoh
<p>We're currently running PHP 7.4 in our PHPCS set up and on the GC server, but some of us are using PHP 8+ in our development environments. (For example, <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: bp-email-type doesn't properly deal with 'to' arrays (Resolved)" href="https://redmine.gc.cuny.edu/issues/16948">#16948</a>.)</p>
<p>This will be a catch-all ticket to address deprecated notices, fatal errors and the like.</p>
<p>Also, just to note that PHP 7.4 reached end-of-life back in November 2022. Upgrading to PHP 8.2 is probably good to think about when we decide to move hosts. PHP 8.2 is supported until December 2025, while PHP 8.0 will reach end-of-life in November 2023.</p> CUNY Academic Commons - Bug #18117 (New): ourtlc.commons.gc.cuny.edu/" is giving us a "critical e...https://redmine.gc.cuny.edu/issues/181172023-04-25T23:43:20ZMarilyn WeberMweber@gc.cuny.edu
<p>Via ZD:</p>
<p>"I work with the TLC. Our URL "https://ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message and I am unsure as to why. This is a sudden issue. It wasn't doing this as early as two days ago. There's been no major changes and I am not sure how to fix the issue. Can we receive some guidance and help with this issue??<br />Professor Kevaughn Hunter City College of New York"</p>
<p>I (Marilyn) see this as well - Chrome, on a PC</p> CUNY Academic Commons - Bug #17951 (New): New issue with calendar displayhttps://redmine.gc.cuny.edu/issues/179512023-03-31T17:52:28ZGina Cherry
<p>I've used the Events Manager plugin for many years. Today, I noticed that I am no longer able to access anything beyond the first page of the calendar: <a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a>. When I click on the numbered navigation links, the subsequent pages never load.</p> CUNY Academic Commons - Bug #17950 (Reporter Feedback): No longer receiving email notifications a...https://redmine.gc.cuny.edu/issues/179502023-03-31T17:48:24ZGina Cherry
<p>The last two posts I published did not generate email notifications. When I published the post today, I no longer even saw a check box option for sending the notification to the group that usually appears near the Publish button.</p>
<p><a class="external" href="https://bmcccetls.commons.gc.cuny.edu/">https://bmcccetls.commons.gc.cuny.edu/</a></p> CUNY Academic Commons - Bug #17834 (New): Open PDF in new tabhttps://redmine.gc.cuny.edu/issues/178342023-03-15T14:47:55ZLaurie Hurson
<p>Hi Ray, All,</p>
<p>I am helping with the CILC folks on this site: <a class="external" href="https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/">https://cilc.commons.gc.cuny.edu/heritage-arabic-ebook/teaching-materials/</a></p>
<p>They want to be able to to click the PDF link (below the embed) and have it open in a new tab (and not download right away). I can't seem to figure out the right settings to get this to work as they want.</p>
<p>Any suggestions?</p> CUNY Academic Commons - Bug #17697 (Reporter Feedback): plugin requesthttps://redmine.gc.cuny.edu/issues/176972023-02-21T17:09:54ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member would like to have pop ups on certain pages of the site. She would like to test these two pop up plugins to see which one works better for her needs.</p>
<p>1. <a class="external" href="https://wordpress.org/plugins/popup-maker/">https://wordpress.org/plugins/popup-maker/</a><br />2. <a class="external" href="https://wordpress.org/plugins/wp-terms-popup/">https://wordpress.org/plugins/wp-terms-popup/</a></p>
<p>Can we install? Waiting on a link from the faculty member so we can active as needed on her site only.</p> CUNY Academic Commons - Bug #16682 (Reporter Feedback): User cannot see "My sites" https://redmine.gc.cuny.edu/issues/166822022-08-29T14:51:41ZLaurie Hurson
<p>Hi All,</p>
<p>I was on a meeting this morning where the user was sharing her screen.</p>
<p>User: <a class="external" href="https://commons.gc.cuny.edu/members/towallp/">https://commons.gc.cuny.edu/members/towallp/</a></p>
<p>Site: <a class="external" href="https://towallp.commons.gc.cuny.edu/">https://towallp.commons.gc.cuny.edu/</a></p>
<p>A couple issues here:</p>
<p>1. The user has no "my sites" tab on "Sites" page when logged in<br />2. Site does not come up as linked to users account<br />3. Site is not returned in search in sites directory</p>
<p>I am not sure what is going on here but I think there is a bug somewhere in the linking of the site and user.</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #14792 (New): Inconsistent email notifications from gravity formshttps://redmine.gc.cuny.edu/issues/147922021-09-20T17:29:55ZRaffi Khatchadourianraffi.khatchadourian@hunter.cuny.edu
<p>Last week, I noticed that there was a new form entry for which I never received an email notification. This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work. I checked the gravity form logs, and it looks like the emails are being submitted to SMTP. But, the notifications work sometimes and don't work other times. This can be problematic since students don't typically tell me that they submit forms, they just submit them and await my response. I checked the gravity forms system status and found the following errors:</p>
<p>- Version: 2.5.9.3 ✘ New version 2.5.10 available.<br />- Background tasks: No ✘ cURL error 28: Operation timed out after 2001 milliseconds with 0 out of -1 bytes received</p>
<p>Below is the complete status from <a class="external" href="https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_system_status">https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_system_status</a>:</p>
<pre><code class="text syntaxhl">### Gravity Forms ###
Version: 2.5.9.3 ✘ New version 2.5.10 available.
Upload folder: /var/www/html/commons/www/wp-content/blogs.dir/2880/files/gravity_forms/
Upload folder permissions: Writable ✔
Output CSS: Yes
Output HTML5: Yes
No-Conflict Mode: No
Currency: USD
Background updates: Yes
REST API v2: Yes
Registration: Site registered ( b79ff7fa-98f1-445e-95f2-bba7972a357d ) ✔
### Database ###
Database Version: 2.5.9.3 ✔ Your database is up-to-date.
wp_2880_gf_form_view: ✔
wp_2880_gf_form_meta: ✔
wp_2880_gf_form: ✔
wp_2880_gf_form_revisions: ✔
wp_2880_gf_entry: ✔
wp_2880_gf_entry_meta: ✔
wp_2880_gf_entry_notes: ✔
wp_2880_gf_draft_submissions: ✔
wp_2880_gf_rest_api_keys: ✔
### Translations ###
Site Locale: en_US
User (ID: 6303) Locale: en_US
Gravity Forms:
### WordPress ###
Home URL: https://khatchad.commons.gc.cuny.edu
Site URL: https://khatchad.commons.gc.cuny.edu
REST API Base URL: https://khatchad.commons.gc.cuny.edu/wp-json/
WordPress Version: 5.8.1 ✔
WordPress Multisite: Yes
WordPress Memory Limit: 512M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: No
WordPress Alternate Cron: No
Background tasks: No ✘ cURL error 28: Operation timed out after 2001 milliseconds with 0 out of -1 bytes received
### Active Theme ###
Academica: by WPZOOM (https://www.wpzoom.com/) - 2.0.6 ✔
### Active Plugins ###
Akismet Anti-Spam: by Automattic - 4.1.12 ✔
Bava Comments: by Boone Gorges - 0.1-alpha ✔
bbPress BP Notification Grabber: by - 1.0 ✔
BP Email Type: by r-a-y - ✔
BP Groupblog: by Rodney Blevins, Marius Ooms, Boone Gorges - 1.9.2 ✔
BP Group Documents: by Peter Anselmo, Studio66 - 0.4.0 ✔
BP Include Non-member Comments: by Boone Gorges - 1.3 ✔
BP MPO Activity Filter: by Boone Gorges - 1.3.2 ✔
BP Reply By Email - Simple New Topic Email Address: by r-a-y - 0.1-alpha ✔
BP Social Media Profiles: by Boone B Gorges - 1.0 ✔
BP Two Factor: by - 0.1-alpha ✔
Broken Link Checker: by WPMU DEV - 1.11.15 ✔
BuddyPress: by The BuddyPress Community - 9.0.0-RC1 ✔
BuddyPress Docs: by Boone B Gorges, David Cavins - 2.1.6 ✔
BuddyPress Follow: by Andy Peatling, r-a-y - 1.3-alpha ✔
BuddyPress Group Email Subscription: by Deryk Wenaus, boonebgorges, r-a-y - 4.0.0 ✔
BuddyPress Group for Community Admins and Mods: by rich @etivite - 0.1.0 ✔
BuddyPress Reply By Email: by r-a-y - 1.0-RC10.dev ✔
Bulk Move: by Sudar - 1.3.0 ✔
CAC Network Info: by CUNY Academic Commons - 0.1.0 ✔
CAC Onboarding: by YOUR NAME HERE - 0.1.0 ✔
CAC YOURLS: by Boone B Gorges - 1.0 ✔
Classic Editor: by WordPress Contributors - 1.6.2 ✔
Cookies for Comments: by Donncha O Caoimh - 0.5.5 ✔
Cookies for Logins and BuddyPress: by r-a-y - 0.1 ✔
Creative Commons License: by CUNY Academic Commons - 0.1-alpha ✔
CUNY Academic Commons Buddy Press Admin Bar Mods: by Cast Iron Coding - 0.1 ✔
Disable Akismet Anti-Spam: by CUNY Academic Commons - ✔
Enable Media Replace: by ShortPixel - 3.5.0 ✔
Expire Sticky Posts: by Andy von Dohren - 1.0 ✔
Export WP Page to Static HTML/CSS: by ReCorp - 1.0.3 ✔
Fix - SimplePie Errors: by Michael Uno - 1.0.0 ✔
Github Embed: by Ademti Software Ltd. - 2.1.0 ✔
Github Ribbon: by Sudar - 1.2.1 ✔
Group Events Shortcode and Widget: by CUNY Academic Commons Team - ✔
Jetpack by WordPress.com: by Automattic - 9.7.1 ✔
Link Library: by Yannick Lefebvre - 7.2.4 ✔
List Pages Shortcode: by Ben Huson, Aaron Harp - 1.7.4 ✔
More Privacy Options: by D. Sader - 4.6 ✔
oEmbed Gist: by Takayuki Miyauchi - 4.9.1 ✔
Page Links To: by Mark Jaquith - 3.3.5 ✔
Plugin Packages: by CUNY Academic Commons - 0.1-alpha ✔
Query Monitor: by John Blackbourn - 3.7.1 ✔
Remote Markdown: by Andrés Villarreal - 1.1 ✔
Setmore Plus: by Chris Dillon - 3.7.2 ✔
Simple CSS: by Tom Usborne - 1.1.1 ✔
Simple Trackback Validation: by Michael Woehrer - 2.1 ✔
Subscribe2: by weMail - 10.35 ✔
Table of Contents Plus: by Michael Tran - 2106 ✔
Two Factor: by Plugin Contributors - 0.7.1 ✔
Viper's Video Quicktags Migrator: by Alex Mills (Viper007Bond) - 1.2.2 ✔
WordPress Importer: by wordpressdotorg - 0.7 ✔
### Network Active Plugins ###
Simple Trackback Validation: by Michael Woehrer - 2.1
BuddyPress: by The BuddyPress Community - 9.0.0-RC1
BP MPO Activity Filter: by Boone Gorges - 1.3.2
CUNY Academic Commons Buddy Press Admin Bar Mods: by Cast Iron Coding - 0.1
BP Include Non-member Comments: by Boone Gorges - 1.3
Akismet Anti-Spam: by Automattic - 4.1.12
BuddyPress Docs: by Boone B Gorges, David Cavins - 2.1.6
BP Groupblog: by Rodney Blevins, Marius Ooms, Boone Gorges - 1.9.2
BP Group Documents: by Peter Anselmo, Studio66 - 0.4.0
BuddyPress Group for Community Admins and Mods: by rich @etivite - 0.1.0
BuddyPress Group Email Subscription: by Deryk Wenaus, boonebgorges, r-a-y - 4.0.0
CAC YOURLS: by Boone B Gorges - 1.0
Cookies for Comments: by Donncha O Caoimh - 0.5.5
Cookies for Logins and BuddyPress: by r-a-y - 0.1
BuddyPress Follow: by Andy Peatling, r-a-y - 1.3-alpha
WordPress Importer: by wordpressdotorg - 0.7
BP Social Media Profiles: by Boone B Gorges - 1.0
Group Events Shortcode and Widget: by CUNY Academic Commons Team -
Bava Comments: by Boone Gorges - 0.1-alpha
Viper's Video Quicktags Migrator: by Alex Mills (Viper007Bond) - 1.2.2
BP Email Type: by r-a-y -
bbPress BP Notification Grabber: by - 1.0
BP Reply By Email - Simple New Topic Email Address: by r-a-y - 0.1-alpha
Simple CSS: by Tom Usborne - 1.1.1
CAC Onboarding: by YOUR NAME HERE - 0.1.0
More Privacy Options: by D. Sader - 4.6
Creative Commons License: by CUNY Academic Commons - 0.1-alpha
Plugin Packages: by CUNY Academic Commons - 0.1-alpha
Fix - SimplePie Errors: by Michael Uno - 1.0.0
Classic Editor: by WordPress Contributors - 1.6.2
Disable Akismet Anti-Spam: by CUNY Academic Commons -
Two Factor: by Plugin Contributors - 0.7.1
BP Two Factor: by - 0.1-alpha
BuddyPress Reply By Email: by r-a-y - 1.0-RC10.dev
CAC Network Info: by CUNY Academic Commons - 0.1.0
### Web Server ###
Software: Apache
Port: 443
Document Root: /var/www/html/commons/www
### PHP ###
Version: 7.4.23 ✔
Memory Limit: 1024M
Maximum Execution Time: 300
Maximum File Upload Size: 40M
Maximum File Uploads: 20
Maximum Post Size: 64M
Maximum Input Variables: 1000
cURL Enabled: Yes (version 7.29.0)
OpenSSL: OpenSSL 1.0.2k 26 Jan 2017 (268443839)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, json, ldap, exif, mysqlnd, PDO, Phar, posix, shmop, SimpleXML, sockets, sodium, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlwriter, xsl, mysqli, pdo_mysql, pdo_sqlite, recode, xmlreader, xmlrpc, zip, apcu, igbinary, imagick, msgpack, memcached, Zend OPcache
### Database Server ###
Database Management System: MySQL
Version: 5.6.51 ✔
Database Character Set: utf8
Database Collation: utf8_general_ci
### Date and Time ###
WordPress (Local) Timezone: America/New_York
MySQL (UTC): 2021-09-20 17:26:34
MySQL (Local): September 20, 2021 at 1:26 pm
PHP (UTC): 2021-09-20 17:26:34
PHP (Local): September 20, 2021 at 1:26 pm
</code></pre> CUNY Academic Commons - Bug #14629 (Reporter Feedback): Possible Post Order Bug?https://redmine.gc.cuny.edu/issues/146292021-07-26T14:58:27ZSyelle Graves
<p>Greetings,</p>
<p>I am noticing something strange about the post order on this site <a class="external" href="https://8nsshl2021.commons.gc.cuny.edu/">https://8nsshl2021.commons.gc.cuny.edu/</a><br />The posts do not seem to show by the expected default order (reverse chronological.)</p>
<p>In addition, when I activate the simple Custom Post Order plugin in an attempt to get the posts to show in the order we want (happens to be alphabetical by title), that solution is also foiled.</p>
<p>I’ve included two screenshots (dashboard and front end).</p>
<p>When I first set these timestamps in order to show the posts alphabetically, the posts did show in the correct order. But since then, they have reverted to an order that looks random.</p>
<p>I attempted to re-create this on a test site, thinking that it might be related to the 2017 theme, but I got mixed results (the "Hello World" post showed at the top, when it should show last, even when I changed themes, which seemed odd, and the rest showed in normal order. Sorry I don't have more info there.)</p>
<p>Let me know if I can provide any additional info/apologies if this is something simple.</p> CUNY Academic Commons - Bug #12436 (Assigned): Nightly system downtimehttps://redmine.gc.cuny.edu/issues/124362020-02-18T16:21:55ZBoone Gorgesboone@gorg.es
<p>I'm opening this ticket to track recent outages on the Commons. A number of us receive automated notices when the database server is forced to reboot. Beginning roughly one month ago, we started getting these notices several times per week. These notifications indicate when the DB server is forced to reboot, so they indicate at best the end of a problematic period. I receive additional notifications when requests begin to take an inordinately long time, which serves as an indicator of when the incidents begin.</p>
<p>I've been keeping track of specifics over the last few weeks, and I've discerned the following patterns:</p>
<p>- The most common downtime is just after 05:00 UTC (midnight EST, UTC-5), with my incident reports rolling in sometimes around 12:03am and sometimes around 12:07am.<br />- Occasionally, the incidents have begun an hour or two earlier, shortly after 03:00 or 04:00 UTC.<br />- Incidents seem always to begin several minutes after the hour<br />- Reboots usually take place between 3 and 6 minutes after the beginning of the incident<br />- On some occasions, the reboots don't seem to fix the underlying issue, and another cycle of slow requests + db reboots immediately follows.<br />- Sometimes this'll happen a few nights in a row, while sometimes the site will go a few days without any notifications.</p>
<p>All of this strongly suggests that the problem is with an automated cron task, specifically one that takes place around midnight. I've begun to do an analysis of the tasks scheduled for around this time, cross-referencing with the logs. Ideally, we'd be able to narrow down the culprit by identifying the last cron task that begins just before the outages. This is not possible, for a couple reasons: First, the performance issues may only kick in a minute or two after the task begins running (as the system's resources are gradually used up). Second, the Cavalcade logs don't natively keep track of when a task begins running, but only when it finishes (see <a class="external" href="https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377">https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377</a>).</p>
<p>So the best we can do is to make some educated guesses. I'll follow up in a comment with initial thoughts.</p> CUNY Academic Commons - Bug #11024 (New): Subsites should not show "you should update your .htacc...https://redmine.gc.cuny.edu/issues/110242019-01-28T18:35:05ZBoone Gorgesboone@gorg.es
<p>See <a class="external" href="https://redmine.gc.cuny.edu/issues/11023#note-2">https://redmine.gc.cuny.edu/issues/11023#note-2</a></p>
<p>This is a core bug that we cannot easily work around. See <a class="external" href="https://core.trac.wordpress.org/ticket/39547">https://core.trac.wordpress.org/ticket/39547</a>.</p> CUNY Academic Commons - Bug #6356 (Reporter Feedback): Should Subscribe2 be deprecated?https://redmine.gc.cuny.edu/issues/63562016-10-19T14:36:44ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>We might want to investigate the Subscribe 2 plugin... these users -- <a class="external" href="https://jitp.commons.gc.cuny.edu/wp-admin/admin.php?page=s2_tools">https://jitp.commons.gc.cuny.edu/wp-admin/admin.php?page=s2_tools</a> -- don't look real.</p>
<p>Don't think it causes much harm, but we might look to see if this plugin is being utilized on the Commons and deprecate if not. Could be part of a larger effort to identify best methods for facilitating notification of new posts and push users towards that solution.</p>