CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-01-29T17:19:57ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19617 (New): Tickets Missing from WS deskhttps://redmine.gc.cuny.edu/issues/196172024-01-29T17:19:57ZLaurie Hurson
<p>Hi All,</p>
<p>I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.</p>
<p>This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?</p> CUNY Academic Commons - Bug #17738 (Reporter Feedback): Using Hyper Audio Pluginhttps://redmine.gc.cuny.edu/issues/177382023-02-28T16:41:51ZLaurie Hurson
<p>Hi All,</p>
<p>A user is trying to use the hyper audio plugin and soundcloud audio links. They are experiencing issues with this plugin and included the attached screenshot) (waiting for more info)</p>
<p>I also test this plugin with soundcloud audio here: <a class="external" href="https://classtestbmcc.commons.gc.cuny.edu/hyperaudio-test/">https://classtestbmcc.commons.gc.cuny.edu/hyperaudio-test/</a></p>
<p>I am unable to make the audio play when trying to use the plugin with Soundcloud, and I am unable to make a YouTube video play because it required the iframe embed code, which is stripped out.</p>
<p>Would it be possible to make this plugin functional with Soundcloud audio and YouTube videos? This plugin would be great for accessibility purposes and adding transcripts to audio and video</p>
<p>Thanks,<br />Laurie</p> CUNY Academic Commons - Bug #16682 (Reporter Feedback): User cannot see "My sites" https://redmine.gc.cuny.edu/issues/166822022-08-29T14:51:41ZLaurie Hurson
<p>Hi All,</p>
<p>I was on a meeting this morning where the user was sharing her screen.</p>
<p>User: <a class="external" href="https://commons.gc.cuny.edu/members/towallp/">https://commons.gc.cuny.edu/members/towallp/</a></p>
<p>Site: <a class="external" href="https://towallp.commons.gc.cuny.edu/">https://towallp.commons.gc.cuny.edu/</a></p>
<p>A couple issues here:</p>
<p>1. The user has no "my sites" tab on "Sites" page when logged in<br />2. Site does not come up as linked to users account<br />3. Site is not returned in search in sites directory</p>
<p>I am not sure what is going on here but I think there is a bug somewhere in the linking of the site and user.</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #16177 (New): Switch to Inbound mode for RBEhttps://redmine.gc.cuny.edu/issues/161772022-05-30T20:32:45ZRaymond Hoh
<p>For the reply-by-email plugin, we use IMAP mode, which relies on connecting to a GMail account to check for new replies and posting items to the Commons.</p>
<p>This isn't the best for performance because IMAP mode uses a long-running process to do the new email checks. RBE also has another mode called Inbound mode, which works on a per-email basis. This mode is already being used to create new forum topics with a custom, group email address (<code>GROUP@groups.commons.gc.cuny.edu</code>), but we haven't fully switched over to using Inbound for replies and private messages because IMAP was already in use.</p>
<p>Some things-to-do before switching:</p>
<p>1. Since we already have set up the <code>GROUP@groups.commons.gc.cuny.edu</code> email address for new forum topics, would it be okay to keep using this email domain for replies as well? (Regular reply email addresses would look something like <code>fb2da051ba2b7220193cca6ada@groups.commons.gc.cuny.edu</code>). The alternative is to set up another email address domain like <code>X@reply.commons.gc.cuny.edu</code>, but RBE hasn't been tested with two different email domains yet. Some background info here: <a class="external" href="https://redmine.gc.cuny.edu/issues/2880#note-24">https://redmine.gc.cuny.edu/issues/2880#note-24</a>. I'd say for now, we should keep using the same email domain unless anyone has any objections.</p>
<p>2. Once we switch to Inbound mode exclusively, replying to older items with the <code>cunyacademiccommons+IDENTIFIER@gmail.com</code> GMail address would no longer work. I was thinking we can set up an auto-replier in GMail, so if a new email matches the body of the RBE format, an auto-reply with the following message could be sent:</p>
<pre>
Hi,
You attempted to reply to our older reply-by-email address that is no longer in service. We have transitioned to a new email address.
If you would like to try emailing your reply with the new email address, please copy the IDENTIFIER portion of the "To" email address in the format of:
cunyacademiccommons+IDENTIFIER@gmail.com
to:
IDENTIFIER@groups.commons.gc.cuny.edu
And resend your previous email using this new email address.
You can always login to the CUNY Academic Commons to view your thread and make your reply there as well.
If you have any questions, please contact us at support@cunycommons.zendesk.com.
</pre> CUNY Academic Commons - Bug #15242 (Reporter Feedback): Slugist sitehttps://redmine.gc.cuny.edu/issues/152422022-02-02T14:27:00ZRaffi Khatchadourianraffi.khatchadourian@hunter.cuny.edu
<p>My site <a class="external" href="https://khatchad.commons.gc.cuny.edu">https://khatchad.commons.gc.cuny.edu</a> has become super sluggish. I compared it with another site <a class="external" href="https://tlc.commons.gc.cuny.edu">https://tlc.commons.gc.cuny.edu</a>. That site seems much faster. Do you have any idea what could be slowing my site down?</p> CUNY Academic Commons - Bug #14483 (Reporter Feedback): Wordpress PDF Embed Stopped Working after...https://redmine.gc.cuny.edu/issues/144832021-05-20T15:42:44ZPatrick DeDauw
<p>Hi Boone,</p>
<p>Thanks so much for your help on the JITP library transfer—everything went great with the issue launch, and I really appreciate how quickly you fixed the redirect hiccup.</p>
<p>We have noticed that our pdf embedder on the page below has started turning up "Failed to Fetch" errors when viewed in Chrome, though not in Safari. I tried re-uploading the pdfs and changing the links, in case it was an issue of the Media Library clone, but found it still not working. I've since tried a few variations (adding <a class="external" href="http://www. to">www. to</a> the pdf url, trying <a class="external" href="http://">http://</a>) to no avail.</p>
<p><a class="external" href="https://jitp.commons.gc.cuny.edu/developing-a-coronavirus-covid-19-case-study-using-google-docs-in-a-master-of-public-health-student-cohort/">https://jitp.commons.gc.cuny.edu/developing-a-coronavirus-covid-19-case-study-using-google-docs-in-a-master-of-public-health-student-cohort/</a></p>
<p>For your reference, the urls in question are</p>
<p><a class="external" href="https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-A-Gonzalez-COVID19-Case-Study-Final-1.pdf">https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-A-Gonzalez-COVID19-Case-Study-Final-1.pdf</a><br />and<br /><a class="external" href="https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-B-Gonzalez-Student-Reflection-Quotes-1.pdf">https://jitp.commons.gc.cuny.edu/wp-content/blogs.dir/614/files/2021/03/Appendix-B-Gonzalez-Student-Reflection-Quotes-1.pdf</a></p>
<p>and they are set to display toward the bottom of the post (under "Appendix A" and "Appendix B").</p>
<p>All my best,</p>
<p>Patrick</p> AD/O365 Transition from NonMatric to Matriculated Students - Feature #12062 (In Progress): creat...https://redmine.gc.cuny.edu/issues/120622019-11-12T20:50:21ZEmilio RodriguezCUNY Academic Commons - Bug #11024 (New): Subsites should not show "you should update your .htacc...https://redmine.gc.cuny.edu/issues/110242019-01-28T18:35:05ZBoone Gorgesboone@gorg.es
<p>See <a class="external" href="https://redmine.gc.cuny.edu/issues/11023#note-2">https://redmine.gc.cuny.edu/issues/11023#note-2</a></p>
<p>This is a core bug that we cannot easily work around. See <a class="external" href="https://core.trac.wordpress.org/ticket/39547">https://core.trac.wordpress.org/ticket/39547</a>.</p> CUNY Academic Commons - Bug #10040 (Reporter Feedback): User doesn't see full list of themeshttps://redmine.gc.cuny.edu/issues/100402018-07-23T20:38:52ZMatt Goldmattgold@gmail.com
<p>When Jessica Murray, a CAC user, goes to the dashboard of her website on the Commons, she sees only 20 or so themes, even though we have 50-odd themes available. Luke and I are meeting her and she showed us what she is seeing.</p>
<p>Luke just advised her to do a hard-refresh, and that solved the problems, but it worries me a bit that she would have to do a hard refresh to see the full list of themes available. Boone, do you have a sense of what might be going on?</p> CUNY Academic Commons - Bug #9926 (New): twitter-mentions-as-comments cron jobs can run longhttps://redmine.gc.cuny.edu/issues/99262018-06-14T02:32:33ZBoone Gorgesboone@gorg.es
<p>Just logged a long request triggered by a cron job in twitter-mentions-as-comments. It appears that the plugin does an hourly check that involves pulling up every single post on the site. This can take a very long time when a site has many posts. The plugin has no obvious internal mechanism for dividing this process into batches.</p>
<p>The plugin hasn't been updated in 5 years, so we might consider disabling it. Here are the sites where it's running:</p>
<pre><code>[0] => <a class="external" href="http://connections.commons.gc.cuny.edu">http://connections.commons.gc.cuny.edu</a><br /> [1] => <a class="external" href="http://jitp.commons.gc.cuny.edu">http://jitp.commons.gc.cuny.edu</a><br /> [0] => <a class="external" href="http://newtestsite.commons.gc.cuny.edu">http://newtestsite.commons.gc.cuny.edu</a><br /> [1] => <a class="external" href="http://eshtestcac.commons.gc.cuny.edu">http://eshtestcac.commons.gc.cuny.edu</a><br /> [2] => <a class="external" href="http://arctest2.commons.gc.cuny.edu">http://arctest2.commons.gc.cuny.edu</a><br /> [3] => <a class="external" href="http://acert.commons.gc.cuny.edu">http://acert.commons.gc.cuny.edu</a><br /> [0] => <a class="external" href="http://jitpdev.commons.gc.cuny.edu">http://jitpdev.commons.gc.cuny.edu</a><br /> [1] => <a class="external" href="http://jitpstaging.commons.gc.cuny.edu">http://jitpstaging.commons.gc.cuny.edu</a><br /> [2] => <a class="external" href="http://foodscholar.commons.gc.cuny.edu">http://foodscholar.commons.gc.cuny.edu</a></code></pre>
<p>I'll start by putting 15 minutes in to see if I can rewrite the plugin to use separate cron tasks for each post.</p> CUNY Academic Commons - Bug #9515 (Reporter Feedback): Text to Speech plugin - "More Slowly" chec...https://redmine.gc.cuny.edu/issues/95152018-04-04T14:06:23Zscott vothscott.voth@verizon.net
<p>Hi Ray - Thanks for activating. Samuel is reporting that the checkbox "More Slowly" is not slowing down the speech when he checks it. Can you take a look? Site is <a class="external" href="https://elementaryitalian.commons.gc.cuny.edu/">https://elementaryitalian.commons.gc.cuny.edu/</a></p>
<p>We had to deactivate one plugin (media element html5) to get some pages to show the change - maybe another plugin is causing troubles? The checkbox is in the footer of each page.</p>
<p>here is a link to the original request - <a class="external" href="https://redmine.gc.cuny.edu/issues/9370">https://redmine.gc.cuny.edu/issues/9370</a></p> CUNY Academic Commons - Bug #7981 (New): Social Paper comments should not go to spamhttps://redmine.gc.cuny.edu/issues/79812017-04-18T17:43:45ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Report from student in my ITP course:</p>
<p>Hi everyone – I commented on a proposal in Social Paper yesterday but my comment doesn’t show up, and I’ve noticed that there is only one comment amongst all our Social Paper posts (on Robert’s post, which he made himself). Is there a problem with the commenting function, or is there some other way to see the comments? I spent a lot of time on the one I wrote and if I’m going to spend more effort in recreating it I want to know that it will actually be visible, at least to the author.</p>
<p>Is anyone else having this problem?</p>
<hr />
<p>The paper in question: <a class="external" href="https://commons.gc.cuny.edu/papers/freeishwriteonline/">https://commons.gc.cuny.edu/papers/freeishwriteonline/</a></p>
<p>Any way to trace this?</p> CUNY Academic Commons - Bug #7663 (New): Social Paper notifications not formatted correctly on se...https://redmine.gc.cuny.edu/issues/76632017-02-12T02:19:36ZBoone Gorgesboone@gorg.es
<p>See <a class="issue tracker-1 status-5 priority-4 priority-default closed" title="Bug: BP notification text is not generated properly on secondary sites when dependent on non-active pl... (Resolved)" href="https://redmine.gc.cuny.edu/issues/7656">#7656</a>.</p> CUNY Academic Commons - Bug #6644 (Reporter Feedback): White Screen at Login Pgehttps://redmine.gc.cuny.edu/issues/66442016-11-08T17:07:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Getting a white screen at <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-login.php">https://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> (all browsers). Once logged into Commons in the browser, I can navigate to the Dashboard by manually navigating to <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-admin/">https://jitpstaging.commons.gc.cuny.edu/wp-admin/</a>, but the <a class="external" href="http://jitpstaging.commons.gc.cuny.edu/wp-login.php">http://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> stays white.</p>
<p>This issue was first reported by Amanda Licastro.</p> CUNY Academic Commons - Bug #3691 (New): WPMU Domain Mapping Debugging on cdevhttps://redmine.gc.cuny.edu/issues/36912014-12-02T17:23:21ZRaymond Hoh
<p>As per the 1.7.5 release, there was a redirect issue with the WPMU Domain Mapping plugin during upgrade to v0.5.5 that forced us to rollback to the previous version (v0.5.4.3).</p>
<p>Boone has suggested that we help debug the latest release on cdev so we can send a patch back to the authors.</p>
<p>Can you let us know when you've set up a domain for mapping on cdev and whether you require any help in debugging?</p>
<p>Thanks!</p>