CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2024-02-05T18:19:08ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Support #19680 (New): JetPack https://redmine.gc.cuny.edu/issues/196802024-02-05T18:19:08ZMarilyn WeberMweber@gc.cuny.edu
<p>My name is Malkah, and I am a writing consultant at the Graduate Center's Writing Center. We are in the process of creating a newsletter, which we will send to our mailing list, and we would like to use JetPack since it is already linked to our CUNY Commons website.</p>
<p>Unfortunately, as our mailing list exceeds 100 recipients, we cannot use the free version of JetPack. I am writing to inquire if</p>
<p>1. CUNY has a paid subscription to JetPack, which we can access.<br />2. If CUNY does not have a paid subscription to JetPack, can we at the Writing Center purchase this subscription and still have JetPack linked to our CUNY Commons website?</p>
<p>Thank you and I look forward to hearing from you.</p>
<p>All the best,<br />Malkah Bressler</p> CUNY Academic Commons - Bug #16655 (New): Formatting on CETLS Events pagehttps://redmine.gc.cuny.edu/issues/166552022-08-24T17:47:40ZGina Cherry
<p>The formatting of my site's events page appears to have changed, even though I have not made any changes to it. Any idea what might have happened?</p>
<p><a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a></p> CUNY Academic Commons - Bug #16177 (New): Switch to Inbound mode for RBEhttps://redmine.gc.cuny.edu/issues/161772022-05-30T20:32:45ZRaymond Hoh
<p>For the reply-by-email plugin, we use IMAP mode, which relies on connecting to a GMail account to check for new replies and posting items to the Commons.</p>
<p>This isn't the best for performance because IMAP mode uses a long-running process to do the new email checks. RBE also has another mode called Inbound mode, which works on a per-email basis. This mode is already being used to create new forum topics with a custom, group email address (<code>GROUP@groups.commons.gc.cuny.edu</code>), but we haven't fully switched over to using Inbound for replies and private messages because IMAP was already in use.</p>
<p>Some things-to-do before switching:</p>
<p>1. Since we already have set up the <code>GROUP@groups.commons.gc.cuny.edu</code> email address for new forum topics, would it be okay to keep using this email domain for replies as well? (Regular reply email addresses would look something like <code>fb2da051ba2b7220193cca6ada@groups.commons.gc.cuny.edu</code>). The alternative is to set up another email address domain like <code>X@reply.commons.gc.cuny.edu</code>, but RBE hasn't been tested with two different email domains yet. Some background info here: <a class="external" href="https://redmine.gc.cuny.edu/issues/2880#note-24">https://redmine.gc.cuny.edu/issues/2880#note-24</a>. I'd say for now, we should keep using the same email domain unless anyone has any objections.</p>
<p>2. Once we switch to Inbound mode exclusively, replying to older items with the <code>cunyacademiccommons+IDENTIFIER@gmail.com</code> GMail address would no longer work. I was thinking we can set up an auto-replier in GMail, so if a new email matches the body of the RBE format, an auto-reply with the following message could be sent:</p>
<pre>
Hi,
You attempted to reply to our older reply-by-email address that is no longer in service. We have transitioned to a new email address.
If you would like to try emailing your reply with the new email address, please copy the IDENTIFIER portion of the "To" email address in the format of:
cunyacademiccommons+IDENTIFIER@gmail.com
to:
IDENTIFIER@groups.commons.gc.cuny.edu
And resend your previous email using this new email address.
You can always login to the CUNY Academic Commons to view your thread and make your reply there as well.
If you have any questions, please contact us at support@cunycommons.zendesk.com.
</pre> CUNY Academic Commons - Bug #13430 (New): Delay in RBEhttps://redmine.gc.cuny.edu/issues/134302020-10-06T12:27:23ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Have noticed that Reply By Email forum posts are taking a while to go through... here's one I sent this morning at 7:02 to the TLC Group that took over an hour to land: <a class="external" href="https://commons.gc.cuny.edu/?p=99426">https://commons.gc.cuny.edu/?p=99426</a>. Similar thing happened yesterday with <a class="external" href="https://commons.gc.cuny.edu/?p=99360">https://commons.gc.cuny.edu/?p=99360</a>.</p> CUNY Academic Commons - Documentation #12392 (New): Updates to Common Commons Questions on Help Pagehttps://redmine.gc.cuny.edu/issues/123922020-02-10T21:28:23Zscott vothscott.voth@verizon.net
<p>In our last community meeting we spoke of updating the questions on the Front Page of our Help site. I made a bunch of changes/additions here: <a class="external" href="https://help.commons.gc.cuny.edu/">https://help.commons.gc.cuny.edu/</a></p>
<p>Marilyn - I am adding you as a watcher, since you know what are the most prevalent questions that come through ZenDesk.</p> CUNY Academic Commons - Support #12247 (New): Screenshot of First Commons Homepagehttps://redmine.gc.cuny.edu/issues/122472020-01-02T21:16:48Zscott vothscott.voth@verizon.net
<p>I have tried with the Wayback Machine - for example: <a class="external" href="https://web.archive.org/web/20090328021608/http://commons.gc.cuny.edu/">https://web.archive.org/web/20090328021608/http://commons.gc.cuny.edu/</a></p>
<p>The CSS is not resolving. I have tried the archive dates before the official launch, but I always get an unstyled page. After the official launch all archive pages style correctly.</p>
<p>Is there a way to see the actual site as it was back then? Even an old screenshot would suffice.</p>
<p>I am working on a Commons Timeline - <a class="external" href="https://news.commons.gc.cuny.edu/commons-ten-year-retrospective/">https://news.commons.gc.cuny.edu/commons-ten-year-retrospective/</a> and it would be great to show the first instances of the Commons.</p> CUNY Academic Commons - Support #11883 (New): Need Embedding Help Page Update (Tableau)https://redmine.gc.cuny.edu/issues/118832019-09-19T21:43:37ZAnthony Wheeler
<p>Hi Scott,</p>
<p>So I was recently trying to embed a Tableau visualization into a Commons site when I ran into a couple of roadblocks. I went to our Help Page for embedding from other websites, and it was helpful, but something we may want to add is that when copying the share link over from Tableau, you have to make sure you copy the link under "Original View" <br /><img src="https://redmine.gc.cuny.edu/attachments/download/12443/Screen%20Shot%202019-09-19%20at%205.40.11%20PM.png" alt="" /></p>
<p>It was only after that discovery that the visualization was fully functioning within the Commons. I attached (or tried to attach) a screenshot to hopefully show you what I'm talking about.</p>
<p>Thanks!</p> CUNY Academic Commons - Support #11624 (New): Change pages into posts or swap database for a Comm...https://redmine.gc.cuny.edu/issues/116242019-07-08T18:42:52ZStephen KleinSKlein@gc.cuny.edu
<p>Working on our internal site. <br />Wondering if you could either:</p>
<p>Run this SQL:<br />UPDATE wp_posts SET post_type = 'post' WHERE post_type = 'page'</p>
<p>for:<br /><a class="external" href="https://gclibrarywiki.commons.gc.cuny.edu/">https://gclibrarywiki.commons.gc.cuny.edu/</a></p>
<p>I did this on my own server.</p>
<p>Or if I give you a SQL file, can you swap it for what is already there?</p>
<p>The latter is preferred, because on my own server, I radically re-worked the entire taxonomy.</p> CUNY Academic Commons - Support #11545 (New): Twitter searches in WordPresshttps://redmine.gc.cuny.edu/issues/115452019-06-11T15:52:47ZGina Cherry
<p>We would like to display recent tweets from a Twitter search (e.g., #openpedagogy) in a widget on our site. Do you have any suggestions about how to do this? I've looked at the existing plugins and none of them seem to support this (they only support displaying your own tweets). I've also tried creating an rss feed of the search and using one of the rss widgets, but this has also failed for various reasons (feedburners not working or not supporting this type of feed). Is there a different approach that I've overlooked? Or is it possible to install a plugin that would support this?</p> CUNY Academic Commons - Bug #10794 (New): Memcached connection occasionally breakshttps://redmine.gc.cuny.edu/issues/107942018-12-06T20:30:55ZBoone Gorgesboone@gorg.es
<p>A handful of times over the past month or so, the Memcached connection seems to have failed completely. This manifests first by extreme slowness in Commons load times. With Query Monitor enabled, I can then see that there are hundreds of database hits instead of the normal small handful. Occasionally, `wp cache flush` fixes it. But more often, I have to go in and switch from one to the other item in the $memcached_servers array. When I do this (and, importantly, run `wp cache flush` immediately afterward, to ensure that WP doesn't access stale cache in the other node) things come back to life immediately.</p>
<p>I don't really have the tools at my disposal to debug this fully. If the problem is that the cache is corrupted and thus inaccessible, I guess I would know that by looking at some sort of Memcached log <a class="external" href="https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers">https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers</a> and perhaps by examining the contents of the cache directly via Telnet. Or the problem could be a connection issue, though I'm unsure how to test that directly.</p>
<p>I don't know the proper next steps, but I'm starting this ticket so that the issue is on Ray's radar and so that we have a place to collect ideas and incident reports.</p> CUNY Academic Commons - Support #9729 (New): 503 Errors showing on newlaborforum.cuny.eduhttps://redmine.gc.cuny.edu/issues/97292018-05-08T12:46:01ZDiane Krauthamer
<p>Hi there - newlaborforum.cuny.edu is generating a lot of 503 errors, causing issues with the crawl. I seemed to temporarily resolve this issue by deactivating the Jetpack plugin, but now it appears to be a server issue perhaps. I have attached a screenshot of how these errors appear on a recent crawl report. <br />Any assistance with resolving this would be greatly appreciated.</p> CUNY Academic Commons - Feature #9643 (New): Create a page on the Commons for logos etc.https://redmine.gc.cuny.edu/issues/96432018-04-20T17:56:42ZStephen Realsbrnlb@gmail.comCUNY Academic Commons - Bug #9346 (New): Clone cetls.bmcc.cuny.edu for developmenthttps://redmine.gc.cuny.edu/issues/93462018-03-05T20:45:01ZOwen Roberts
<p>Hi there,</p>
<p>I'm working on some change to the BMCC CETLS site at cetls.bmcc.cuny.edu and it would be great to have a development clone available for testing, something at celtsdev.bmcc.cuny.edu if possible.</p>
<p>Thanks!</p>
<p>Owen</p> CUNY Academic Commons - Bug #8440 (New): Create Test Email Accounts for Onboarding Projecthttps://redmine.gc.cuny.edu/issues/84402017-07-26T11:05:46ZStephen Realsbrnlb@gmail.com
<p>This issue is intended to ensure that we don't forget to create a bunch (not sure how big a bunch is) of test email accounts that we can "invite" to join the commons when testing the upcoming revised Onboarding process.</p> CUNY Academic Commons - Documentation #3565 (New): Load Newest inconsistencieshttps://redmine.gc.cuny.edu/issues/35652014-10-16T17:39:49ZChris Steincstein@bmcc.cuny.edu
<p>Right now Load Newest button is only showing for mobile devices and only on the Everything filter.</p>
<p>Ideally it would always show, but if it is too difficult right now to get it working with the filters then it could just be added for non-mobile sizes.</p>