CUNY Graduate Center - Project Tracking System: Issueshttps://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2023-12-18T17:14:51ZCUNY Graduate Center - Project Tracking System
Redmine CUNY Academic Commons - Bug #19431 (New): cc'd people don't show up on Help tickets! https://redmine.gc.cuny.edu/issues/194312023-12-18T17:14:51ZMarilyn WeberMweber@gc.cuny.eduCUNY Academic Commons - Bug #17258 (Reporter Feedback): Connecting Site to grouphttps://redmine.gc.cuny.edu/issues/172582022-11-17T16:19:45ZLaurie Hurson
<p>Hi All,</p>
<p>A faculty member is hoping to connect this group and site:</p>
<p>Site:https://intro2cwconroy.commons.gc.cuny.edu/<br />Group: <a class="external" href="https://commons.gc.cuny.edu/groups/220-introduction-to-creative-writing-745070447/">https://commons.gc.cuny.edu/groups/220-introduction-to-creative-writing-745070447/</a></p>
<p>The site was previously connected to another group and she deleted the group because she was not sure how to uncouple. I think the site is still reading as connected to the deleted group because the site does not come up as visible to connect to the new group.</p>
<p>Is there a way to uncouple the site from the deleted group so it can be connected to this new group?</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #16655 (New): Formatting on CETLS Events pagehttps://redmine.gc.cuny.edu/issues/166552022-08-24T17:47:40ZGina Cherry
<p>The formatting of my site's events page appears to have changed, even though I have not made any changes to it. Any idea what might have happened?</p>
<p><a class="external" href="https://cetls.bmcc.cuny.edu/events/">https://cetls.bmcc.cuny.edu/events/</a></p> CUNY Academic Commons - Bug #16540 (Reporter Feedback): Resolution Size Issue with Shuttershot themehttps://redmine.gc.cuny.edu/issues/165402022-07-27T16:14:04ZLaurie Hurson
<p>Hi All,</p>
<p>I have an inquiry from a professor about a resolution issue on this site: <a class="external" href="https://fonetica.commons.gc.cuny.edu/">https://fonetica.commons.gc.cuny.edu/</a></p>
<p>The site appears fine at first but then the Commons footers loads over most of the site. I think this might be a theme issue but don't want to un-install and reset the design of the site. Are you able to identify if this is a bug with the "Shuttershot" theme without un-installing? (if not that's fine). If it is a bug with the theme, can it be resolved?</p>
<p>I recognize that this is a pretty old theme so if not worth patching the bug, perhaps I need to source a newer similar theme for activation on the Commons. And even if we can resolve the bug, maybe we turn this theme off as an option for new sites?</p>
<p>(on another note, i think this warrants a review of our 65 themes, which i can plan to get to during the fall semester)</p>
<p>Thanks!</p> CUNY Academic Commons - Bug #13430 (New): Delay in RBEhttps://redmine.gc.cuny.edu/issues/134302020-10-06T12:27:23ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Have noticed that Reply By Email forum posts are taking a while to go through... here's one I sent this morning at 7:02 to the TLC Group that took over an hour to land: <a class="external" href="https://commons.gc.cuny.edu/?p=99426">https://commons.gc.cuny.edu/?p=99426</a>. Similar thing happened yesterday with <a class="external" href="https://commons.gc.cuny.edu/?p=99360">https://commons.gc.cuny.edu/?p=99360</a>.</p> CUNY Academic Commons - Bug #12438 (New): Site appearing twicehttps://redmine.gc.cuny.edu/issues/124382020-02-18T17:31:59ZLaurie Hurson
<p>Instructor's site is appearing twice, see screenshot. Looks like both URLs are the same so I am not sure what is causing the duplication.</p>
<p>Site is: <a class="external" href="https://introsocmonday.commons.gc.cuny.edu/">https://introsocmonday.commons.gc.cuny.edu/</a></p>
<p>When the instructor updates one, both sites update.</p>
<p>On an unrelated note - and apologies for asking here I didn't know if I should make a ticket about seeing another ticket... I am a watcher on ticket 12428 but when i search for it, I cannot find it or see that ticket. How can i get access to private ticket 12428?</p>
<p><img src="https://redmine.gc.cuny.edu/attachments/download/13734/double%20monday.png" alt="" /></p> CUNY Academic Commons - Bug #12436 (Assigned): Nightly system downtimehttps://redmine.gc.cuny.edu/issues/124362020-02-18T16:21:55ZBoone Gorgesboone@gorg.es
<p>I'm opening this ticket to track recent outages on the Commons. A number of us receive automated notices when the database server is forced to reboot. Beginning roughly one month ago, we started getting these notices several times per week. These notifications indicate when the DB server is forced to reboot, so they indicate at best the end of a problematic period. I receive additional notifications when requests begin to take an inordinately long time, which serves as an indicator of when the incidents begin.</p>
<p>I've been keeping track of specifics over the last few weeks, and I've discerned the following patterns:</p>
<p>- The most common downtime is just after 05:00 UTC (midnight EST, UTC-5), with my incident reports rolling in sometimes around 12:03am and sometimes around 12:07am.<br />- Occasionally, the incidents have begun an hour or two earlier, shortly after 03:00 or 04:00 UTC.<br />- Incidents seem always to begin several minutes after the hour<br />- Reboots usually take place between 3 and 6 minutes after the beginning of the incident<br />- On some occasions, the reboots don't seem to fix the underlying issue, and another cycle of slow requests + db reboots immediately follows.<br />- Sometimes this'll happen a few nights in a row, while sometimes the site will go a few days without any notifications.</p>
<p>All of this strongly suggests that the problem is with an automated cron task, specifically one that takes place around midnight. I've begun to do an analysis of the tasks scheduled for around this time, cross-referencing with the logs. Ideally, we'd be able to narrow down the culprit by identifying the last cron task that begins just before the outages. This is not possible, for a couple reasons: First, the performance issues may only kick in a minute or two after the task begins running (as the system's resources are gradually used up). Second, the Cavalcade logs don't natively keep track of when a task begins running, but only when it finishes (see <a class="external" href="https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377">https://github.com/humanmade/Cavalcade-Runner/blob/master/inc/class-runner.php#L377</a>).</p>
<p>So the best we can do is to make some educated guesses. I'll follow up in a comment with initial thoughts.</p> CUNY Academic Commons - Bug #11879 (New): Hypothesis comments appearing on multiple, different pd...https://redmine.gc.cuny.edu/issues/118792019-09-19T16:36:30ZLaurie Hurson
<p>Hi All,</p>
<p>A professor has reported a very weird hypothesis issue. I am not sure if this is a Commons bug or hypothesis bug.</p>
<p>This professor uploaded a PDF (book chapters 5-7) for a course in 2017 link here: <a class="external" href="https://via.hypothes.is/https://spa114fall171.commons.gc.cuny.edu/wp-content/blogs.dir/3395/files/2017/09/La-Frontera-5-6-7.pdf">https://via.hypothes.is/https://spa114fall171.commons.gc.cuny.edu/wp-content/blogs.dir/3395/files/2017/09/La-Frontera-5-6-7.pdf</a></p>
<p>This semester, the professor will be using the same reading (only chapter 5) so she uploaded a shortened version to the media library for her new course: <a class="external" href="https://via.hypothes.is/https://span2204.commons.gc.cuny.edu/wp-content/blogs.dir/8302/files/2019/09/Chapter-5.pdf">https://via.hypothes.is/https://span2204.commons.gc.cuny.edu/wp-content/blogs.dir/8302/files/2019/09/Chapter-5.pdf</a></p>
<p>*to view the readings page on the Span2204 site the pw is Fall2019</p>
<p>The problem: the new chapter 5 pdf pulls in the old comments from the original chapters 5-7 pdf. The pdfs are on different commons sites in different media libraries. It appears that both pdfs are stored in WP-content blogs directory but seem to have different file numbers and names.</p>
<p>I dont think this is a plugin issue since she was using the via hypothesis link, not the plugin to add the annotation layer on these pdfs. Moreover, when I installed the plugin on the Span2204 site, the pdfs cannot be read because the via hypothesis link is added to the pdf url twice.</p> CUNY Academic Commons - Bug #10794 (New): Memcached connection occasionally breakshttps://redmine.gc.cuny.edu/issues/107942018-12-06T20:30:55ZBoone Gorgesboone@gorg.es
<p>A handful of times over the past month or so, the Memcached connection seems to have failed completely. This manifests first by extreme slowness in Commons load times. With Query Monitor enabled, I can then see that there are hundreds of database hits instead of the normal small handful. Occasionally, `wp cache flush` fixes it. But more often, I have to go in and switch from one to the other item in the $memcached_servers array. When I do this (and, importantly, run `wp cache flush` immediately afterward, to ensure that WP doesn't access stale cache in the other node) things come back to life immediately.</p>
<p>I don't really have the tools at my disposal to debug this fully. If the problem is that the cache is corrupted and thus inaccessible, I guess I would know that by looking at some sort of Memcached log <a class="external" href="https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers">https://serverfault.com/questions/422350/memcached-debuging-server-logs-monitor-the-memcached-servers</a> and perhaps by examining the contents of the cache directly via Telnet. Or the problem could be a connection issue, though I'm unsure how to test that directly.</p>
<p>I don't know the proper next steps, but I'm starting this ticket so that the issue is on Ray's radar and so that we have a place to collect ideas and incident reports.</p> CUNY Academic Commons - Bug #10678 (Reporter Feedback): Newsletter Plugin Not Sending Out Newslet...https://redmine.gc.cuny.edu/issues/106782018-11-08T02:56:19ZMark Webb
<p>Hi,</p>
<p>The Newletter plugin for the CPCP website (<a class="external" href="https://cpcp.commons.gc.cuny.edu">https://cpcp.commons.gc.cuny.edu</a>) is again having issues. Newsletters are not sending out. You then have to go in and manually run the queue but this takes forever and stops on its own unless you go back and run again. Any idea what is happening? Is it related to the WP Cron? How can we fix it? Thanks,</p>
<p>Mark</p> CUNY Academic Commons - Bug #10262 (Reporter Feedback): Newsletter Plugin: Broken Image at Bottom...https://redmine.gc.cuny.edu/issues/102622018-08-29T21:53:46ZMark Webb
<p>Hi,</p>
<p>I am writing on behalf of the Center for Place Culture and Politics. We are having an issue with the Newsletter plugin. Every time we send out a newsletter using this plugin there is a broken image with the letters Hr at the bottom. I do not see anything in the html code of the newsletters to indicate why this appears. I have attached what it looks like here. Any ideas what is going on? Thanks!</p> CUNY Academic Commons - Bug #9060 (Hold): Problems with CBox image library / uploadhttps://redmine.gc.cuny.edu/issues/90602018-01-05T14:46:36ZLisa Rhodylrhody@gc.cuny.edu
<p>Hi there.. I know this is more of a CBOX question than a Commons issue, but I'm hoping you all might have an idea as to what's going on. I've created a CBOX install at dhinstitutes.org. On that CBOX install, there is a sub-domain wordpress site (dhinstitutes.org/june2018). I can upload images to the Media Library on the main CBOX site, but I am unable to get any images to upload correctly on the sub-domain. I've double checked, and the images are below the max-upload threshold. They are the correct format, etc. etc. When they are "uploading" WordPress goes through all the motions, but no thumbnail appears.. just a gray box. When you try to edit the image in the Media Library, the image is there and can be edited; however, when you select the image from the media library to insert into a page or post, it shows up as a gray box. Any idea what's going on?</p> CUNY Academic Commons - Bug #7928 (New): Duplicate Forum posthttps://redmine.gc.cuny.edu/issues/79282017-04-07T16:57:35ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>posted through web form, posted twice: <a class="external" href="https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/topic/tomorrows-weekly-check-in/#post-54584">https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/topic/tomorrows-weekly-check-in/#post-54584</a></p> CUNY Academic Commons - Bug #6644 (Reporter Feedback): White Screen at Login Pgehttps://redmine.gc.cuny.edu/issues/66442016-11-08T17:07:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>Getting a white screen at <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-login.php">https://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> (all browsers). Once logged into Commons in the browser, I can navigate to the Dashboard by manually navigating to <a class="external" href="https://jitpstaging.commons.gc.cuny.edu/wp-admin/">https://jitpstaging.commons.gc.cuny.edu/wp-admin/</a>, but the <a class="external" href="http://jitpstaging.commons.gc.cuny.edu/wp-login.php">http://jitpstaging.commons.gc.cuny.edu/wp-login.php</a> stays white.</p>
<p>This issue was first reported by Amanda Licastro.</p> CUNY Academic Commons - Bug #5317 (Reporter Feedback): Notifications of New Post Didn't Come https://redmine.gc.cuny.edu/issues/53172016-03-10T21:55:40ZLuke Waltzerlwaltzer@gc.cuny.edu
<p>An editor on the TLC site just posted this post -- <a class="external" href="https://tlc.commons.gc.cuny.edu/2016/03/10/working-with-ellesl-students-march-16th-1-3pm/">https://tlc.commons.gc.cuny.edu/2016/03/10/working-with-ellesl-students-march-16th-1-3pm/</a> -- and no email notification came through the affiliated BP Group (she is also a member of the group), and no activity item appeared. When I (as admin) unpublished and then republished her post, the notification came and the activity was logged.</p>
<p>Doesn't seem like this is expected behavior, unless I'm missing something, so wanted to report.</p>