https://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2019-03-05T15:08:11ZCUNY Graduate Center - Project Tracking SystemCUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425222019-03-05T15:08:11ZBoone Gorgesboone@gorg.es
<ul><li><strong>Assignee</strong> set to <i>Matt Gold</i></li></ul><p>Thanks, Scott. Matt, could you please make the request?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425242019-03-05T15:09:39ZMatt Goldmattgold@gmail.com
<ul></ul><p>request made</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425432019-03-05T22:22:51ZMatt Goldmattgold@gmail.com
<ul><li><strong>Assignee</strong> changed from <i>Matt Gold</i> to <i>scott voth</i></li></ul><p>Hi Scott,</p>
<p>From IT:</p>
<blockquote>
<p>Before submitting a mapping request please make sure that 1. The domain name actually has a DNS record and 2. The DNS record is pointing to 146.96.128.200.</p>
<p>As far as I see, there is no DNS record for womenwritingwomenslives.org.</p>
<p>There is a DNS record for <a class="external" href="http://www.womenwritingwomenslives.org">www.womenwritingwomenslives.org</a>, but it is pointing to 198.105.254.228</p>
</blockquote>
<p>Can you check in with Kate on this and also make this check in the future before requesting that I contact IT? thanks. please update this ticket once Kate has adjusted her setttings</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425442019-03-06T00:43:29Zscott vothscott.voth@verizon.net
<ul><li><strong>Assignee</strong> changed from <i>scott voth</i> to <i>Boone Gorges</i></li></ul><p>Hi - I need some help on this - Kate has GoDaddy - Here are the instructions she got from them - <a class="external" href="https://au.godaddy.com/help/add-a-cname-record-19236">https://au.godaddy.com/help/add-a-cname-record-19236</a></p>
<p>So there are 3 fields to enter - host, points to, and time to live. Initially I asked her to enter host="<code>" and points to commons.gc.cuny.edu. But the UI does not accept "</code>" as host, so I asked her to switch the fields - host = commons.gc.cuny.edu and points to = "@".</p>
<p>How should it be configured?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425452019-03-06T00:45:37Zscott vothscott.voth@verizon.net
<ul></ul><p>Sorry - host = @ is not accepted by Go daddy.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425462019-03-06T03:35:47ZBoone Gorgesboone@gorg.es
<ul></ul><p>If I understand <a class="external" href="https://au.godaddy.com/help/add-a-cname-record-19236">https://au.godaddy.com/help/add-a-cname-record-19236</a> correctly, then:</p>
<p>Host: commons.gc.cuny.edu<br />Points to: @<br />TTL: 1 hour (or whatever the default is)</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425472019-03-06T13:53:24Zscott vothscott.voth@verizon.net
<ul></ul><p>Okay - thanks. That is what I told her to do. Let me double check with her. Maybe she has a typo or something.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425572019-03-06T23:07:10Zscott vothscott.voth@verizon.net
<ul></ul><p>Hi Boone - It doesn't seem that there are any typos. Kate has set up the CNAME as recommended. Here is Kate's response:</p>
<p>"When I try to visit the site, I am getting the message</p>
<p><a class="external" href="http://www.womenwritingwomenslives.org’s">www.womenwritingwomenslives.org’s</a> server IP address could not be found.</p>
<p>DNS_PROBE_FINISHED_NXDOMAIN"</p>
<p>Do you think this Is an issue on the Go Daddy end or the Commons end?"</p>
<p>I don't think there are any typos. I looked at her screenshot and everything looks okay.</p>
<p>Any suggestions?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425632019-03-07T15:57:43Zscott vothscott.voth@verizon.net
<ul></ul><p>I searched past issues and saw this one <a class="external" href="https://redmine.gc.cuny.edu/issues/3753">https://redmine.gc.cuny.edu/issues/3753</a></p>
<p>Does she need to create an A Record too?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425642019-03-07T16:01:04ZBoone Gorgesboone@gorg.es
<ul></ul><p>Sure, that sounds like it's worth a try.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425962019-03-08T17:28:33Zscott vothscott.voth@verizon.net
<ul></ul><p>Hi Boone - Okay, Kate has added an A record host="www" and points to = commons IP address. Can you see if it looks right?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=425992019-03-08T18:54:00ZBoone Gorgesboone@gorg.es
<ul></ul><p>Hi Scott - I don't see DNS entries for the bare domain, just for www:</p>
<p><a class="external" href="https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage">https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage</a><br /><a class="external" href="https://mxtoolbox.com/SuperTool.aspx?action=a%3awww.womenwritingwomenslives.org&run=toolpage">https://mxtoolbox.com/SuperTool.aspx?action=a%3awww.womenwritingwomenslives.org&run=toolpage</a></p>
<p>In the past, Lihua has requested that we only map bare domains to the Commons, with www redirected to the bare domain. This is required for our automated SSL setup.</p>
<p>I believe this means:<br />1. For the A record, enter @ for the Host instead of www <a class="external" href="https://www.godaddy.com/help/add-an-a-record-19238">https://www.godaddy.com/help/add-an-a-record-19238</a><br />2. If <a class="external" href="http://www.women">www.women</a>... access is required, create a redirect from www to <a class="external" href="https://women">https://women</a>... <a class="external" href="https://www.godaddy.com/help/manually-forwarding-or-masking-your-domain-or-subdomain-422">https://www.godaddy.com/help/manually-forwarding-or-masking-your-domain-or-subdomain-422</a></p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=426022019-03-09T16:02:15Zscott vothscott.voth@verizon.net
<ul></ul><p>Hi Boone - Okay she has mapped the bare domain to the commons. Can you look to see if it looks good. I assume she should also have the cname record "@" mapped to the commons as well.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=426282019-03-11T19:39:08Zscott vothscott.voth@verizon.net
<ul></ul><p>Hi - If this one is okay, can we ask IT to do the mapping?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=426292019-03-11T20:11:35ZBoone Gorgesboone@gorg.es
<ul></ul><p>Thanks for your patience as I get back through the Monday queue.</p>
<p>The A record looks like it should work.</p>
<p>Matt, can you please be in touch with Lihua?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427102019-03-12T20:32:29ZMatt Goldmattgold@gmail.com
<ul></ul><p>this is done!</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427132019-03-12T21:37:23Zscott vothscott.voth@verizon.net
<ul></ul><p>Thanks Matt!</p>
<p>Hi Boone - when I go to womenwritingwomenslives.org in Safari I get message that the Commons is down. In other browsers I get message that Kate doesn't have SSL. I looked at the "Let's Encrypt" site, and it seems that GoDaddy does not support it. I don't think it's necessary to pay money for SSL. Can't you get a free certificate? They seem to offer SSL plans at $6.00/month.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427142019-03-12T22:03:33ZBoone Gorgesboone@gorg.es
<ul></ul><p>You were seeing the "Commons is down" message because the mapping doesn't work until I've set it up in WordPress. I don't do this until IT sets up the mapping on their end. They now appear to have done so, so I have created the mapping in WP.</p>
<p>I am, however, getting a certificate issue. This suggests there's a configuration issue at the GC. Matt, can you let Lihua know that we're seeing ERR_CERT_COMMON_NAME_INVALID with this domain? Perhaps he has to reload the config after adding the cert.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427152019-03-12T22:15:33ZMatt Goldmattgold@gmail.com
<ul></ul><p>sure thing</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427162019-03-13T02:16:59ZBoone Gorgesboone@gorg.es
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Resolved</i></li></ul><p>This is finally working (phew).</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427542019-03-14T17:39:52Zscott vothscott.voth@verizon.net
<ul><li><strong>Status</strong> changed from <i>Resolved</i> to <i>Assigned</i></li></ul><p>Hi Boone - I know this was working before. But just got a note from Kate:</p>
<p>"The mapping worked briefly yesterday. Then I started getting the message "Your connection is not private." (Screenshot attached). This happened after I tried to do the forwarding, so I removed it. Now I'm getting the message "This site can't be reached" on Chrome and "Safari can't reach the page . . . server where this page is located can't be reached."</p>
<p>Any ideas?</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427552019-03-14T17:43:03ZBoone Gorgesboone@gorg.es
<ul></ul><p>Looks to me like the DNS has changed. <a class="external" href="https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage">https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage</a> The A record was pointing to the Commons, but now it's not.</p> CUNY Academic Commons - Support #11190: Domain Mapping Request - Kate Culkinhttps://redmine.gc.cuny.edu/issues/11190?journal_id=427932019-03-16T14:01:25Zscott vothscott.voth@verizon.net
<ul><li><strong>Status</strong> changed from <i>Assigned</i> to <i>Resolved</i></li></ul><p>Thanks Boone! She's got everything working now.</p>