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Bug #12971

closed

knowmia embedding issue on Safari

Added by Boone Gorges almost 4 years ago. Updated over 3 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Boone Gorges
Category name:
-
Target version:
-
Start date:
2020-06-23
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

From https://redmine.gc.cuny.edu/issues/12962#note-5:

(2) The embed works perfectly on Chrome and Firefox. But it doesn’t work on Safari (same with Safari on iOS). Instead of the video, what appears is a black rectangle (with the relevant height and width), with the message “This browser requires permission to establish a session. Continue<https://app.knowmia.com/connector/Home/CookieFix&gt;” [link: https://app.knowmia.com/connector/Home/CookieFix]. I am pretty sure my Safari settings do not block cookies.
Any idea what’s going on? And do you think it is fixable on your end?

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 #1

Updated by Boone Gorges almost 4 years ago

  • Status changed from New to Reporter Feedback

Jon, if you're able to respond here, could you please provide a URL that demonstrates the issue?

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 #2

Updated by Jonathan Nissenbaum almost 4 years ago

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 #3

Updated by Boone Gorges almost 4 years ago

I've done a bit of testing and I can't seem to figure out why this works in Chrome/Firefox but not in Safari. I see some console notices about mismatched domains between iframes that originate with Knowmia's useriq analytics script. But I have a feeling this is a parallel symptom of a shared underlying issue (inconsistent security policies between browsers) and not the issue itself.

I'd suggest reaching out to Knowmia support.

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 #4

Updated by Raymond Hoh almost 4 years ago

I encountered a similar problem on both Chrome and Firefox because I've blocked all third-party cookies. Once you enable the app.knowmia.com domain for cookies, you should be able to view the content.

Not sure how to configure that in Safari since I don't have a Mac, but here are some links to look at:

I should note that the second content on the knowmia-test-page displays as "Page not found," but that's not related to this issue.

Here's a GIF of how to enable the app.knowmia.com domain in Chrome if it is blocked:

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 #5

Updated by Boone Gorges over 3 years ago

  • Status changed from Reporter Feedback to Rejected

I'm closing this ticket on the assumption that Ray's analysis above solves the problem. Thanks, all!

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