https://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2021-09-22T18:30:43ZCUNY Graduate Center - Project Tracking SystemCUNY Academic Commons - Bug #14792: Inconsistent email notifications from gravity formshttps://redmine.gc.cuny.edu/issues/14792?journal_id=640842021-09-22T18:30:43ZBoone Gorgesboone@gorg.es
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<p>I checked the gravity form logs, and it looks like the emails are being submitted to SMTP.</p>
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<p>Could you point out specifically which logs you're checking? We don't use SMTP on the Commons, so I want be sure we're looking at the right thing.</p>
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<p>This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work.</p>
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<p>Where are you creating the "fake" entry? Where's the entry where the "regular" form lives?</p> CUNY Academic Commons - Bug #14792: Inconsistent email notifications from gravity formshttps://redmine.gc.cuny.edu/issues/14792?journal_id=643652021-10-04T17:50:06ZRaffi Khatchadourianraffi.khatchadourian@hunter.cuny.edu
<ul></ul><p>Boone Gorges wrote:</p>
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<p>I checked the gravity form logs, and it looks like the emails are being submitted to SMTP.</p>
</blockquote>
<p>Could you point out specifically which logs you're checking?</p>
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<p>The plug-in has its own logging that you can enable, but it discourages it enabling it for too long for performance reasons. It's in the plug-in settings:</p>
<p><a class="external" href="https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_settings">https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_settings</a></p>
<p>Logging<br />Enable if you would like logging within Gravity Forms. Logging allows you to easily debug the inner workings of Gravity Forms to solve any possible issues.</p>
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<p>We don't use SMTP on the Commons, so I want be sure we're looking at the right thing.</p>
<blockquote>
<p>This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work.</p>
</blockquote>
<p>Where are you creating the "fake" entry?</p>
</blockquote>
<p>I am entering fake data (entry) into the form. This particular form lives at <a class="external" href="https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=5">https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=5</a>. The public access page to this form is at <a class="external" href="https://khatchad.commons.gc.cuny.edu/research/students/prospective-students">https://khatchad.commons.gc.cuny.edu/research/students/prospective-students</a>.</p>
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<p>Where's the entry where the "regular" form lives?</p>
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<p>Entry just means data you put into the form (I entered fake data to test it). There is no "fake" form. The one and only form is accessible from the page <a class="external" href="https://khatchad.commons.gc.cuny.edu/research/students/prospective-students">https://khatchad.commons.gc.cuny.edu/research/students/prospective-students</a> as mentioned above. Thanks!</p>