https://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2022-04-25T17:44:17ZCUNY Graduate Center - Project Tracking SystemCUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=698282022-04-25T17:44:17ZBoone Gorgesboone@gorg.es
<ul><li><strong>Assignee</strong> changed from <i>Boone Gorges</i> to <i>Matt Gold</i></li></ul><p>I think we probably need Lihua to add jrvdn.com to the LetsEncrypt config, which currently probably contains only the <a class="external" href="http://www. subdomain">www. subdomain</a>. Matt, can you pass along that request?</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=698482022-04-25T21:23:55ZAnonymous
<ul></ul><p>Hello,</p>
<p>I think the user has removed the <a class="external" href="http://www.jrvdn.com">www.jrvdn.com</a> DNS entry and added the jrvdn.com entry instead with his DNS service provider.</p>
<p>That means, we will need to unmap the www name and then map the bare domain name.</p>
<p>Please verify and create a work order via TrackIt.</p>
<p>Thanks,</p>
<p>Lihua</p>
<p>scott voth wrote:</p>
<blockquote>
<p>related to <a class="external" href="https://redmine.gc.cuny.edu/issues/9794">https://redmine.gc.cuny.edu/issues/9794</a></p>
<p>Joseph changed his domain registrar. He now has an "A" record set up pointing to our IP address.</p>
<p>Site on Commons - <a class="external" href="https://jvandernaald.commons.gc.cuny.edu/">https://jvandernaald.commons.gc.cuny.edu/</a></p>
<p>Domain - jrvdn.com</p>
<p>It looks like it is resolving to his www subdomain instead of his bare domain. What needs to be done? Is he missing an SSL certificate?</p>
</blockquote> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=699022022-04-26T20:30:35Zscott vothscott.voth@verizon.net
<ul></ul><p>Hi Matt - Joeeph is asking for an update on this. Do you even have access to Trackit?</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=700122022-04-29T16:37:06ZMatt Goldmattgold@gmail.com
<ul></ul><p>Hi All -- I'm not sure whether TrakIt is the system that tracks tickets via <a class="email" href="mailto:itservices@gc.cuny.edu">itservices@gc.cuny.edu</a>, but I've sent in a message and cc'ed Lihua on it to help move things forward.</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=700222022-04-29T17:26:29ZAnonymous
<ul></ul><p>Matt Gold wrote:</p>
<blockquote>
<p>Hi All -- I'm not sure whether TrakIt is the system that tracks tickets via <a class="email" href="mailto:itservices@gc.cuny.edu">itservices@gc.cuny.edu</a>, but I've sent in a message and cc'ed Lihua on it to help move things forward.</p>
</blockquote>
<p>Hi Matt,</p>
<p>Yes TrackIt is GC's it client service. You can use email (<a class="email" href="mailto:itservices@gc.cuny.edu">itservices@gc.cuny.edu</a>) to communicate with IT, or you can go to <a class="external" href="https://https://itservices.gc.cuny.edu/">https://https://itservices.gc.cuny.edu/</a> to create/track your support requests.</p>
<p>For this particular one, we would appreciate clarification that on the handling of <a class="external" href="http://www.jrvdn.com">www.jrvdn.com</a>, which was mapped before and its DNS information has changed, thus the mapping was no longer working.</p>
<p>We could assume that client wants to unmap the www domain and replace it with the bare domain, but we would prefer explicit, confirmed requests when it comes to matters like this, since it is not clear if this a request to replace the existing mapping or to add to the existing mapping.</p>
<p>Lastly we ask that you create the request in TrackIt (via email or web) simply because that is where GC IT client service desk keeps track (and record) of things, just like commons uses redmine and/or Zendesk.</p>
<p>Thank you!</p>
<p>Lihua</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=700272022-04-29T18:57:46ZMatt Goldmattgold@gmail.com
<ul></ul><p>Lihua reports that this is all set</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=700292022-04-29T19:23:19Zscott vothscott.voth@verizon.net
<ul><li><strong>Assignee</strong> changed from <i>Matt Gold</i> to <i>Boone Gorges</i></li></ul><p>Hi Boone - Do you need to make a change on our side?</p> CUNY Academic Commons - Support #15965: Domain Mapping - Joseph van der Naaldhttps://redmine.gc.cuny.edu/issues/15965?journal_id=700322022-04-29T20:06:06ZBoone Gorgesboone@gorg.es
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Resolved</i></li><li><strong>Target version</strong> set to <i>Not tracked</i></li></ul><p>Config is complete on my end.</p>