https://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2014-08-07T21:25:04ZCUNY Graduate Center - Project Tracking SystemCUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=160062014-08-07T21:25:04ZMatt Goldmattgold@gmail.com
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Assigned</i></li><li><strong>Assignee</strong> set to <i>Boone Gorges</i></li></ul><p>Thanks, Sarah.</p>
<p>Boone, can you troubleshoot this or should we have GC IT handle it?</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=160072014-08-07T21:52:22ZMatt Goldmattgold@gmail.com
<ul></ul><p>Hi Sarah,</p>
<p>Just taking a closer look at the response. The issue at hand does not concern blocking outbound traffic, but rather incoming email not reaching its intended recipients (as far as we can tell). Can you clarify this with LAGCC, please? Thanks.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=160082014-08-07T22:39:39ZBoone Gorgesboone@gorg.es
<ul></ul><p>My reading of the issue is that the emails are getting through, but that the address is getting stripped out of them. ("the email <b>didn't contain</b>...")</p>
<p>Can we get more precise examples of what's happening? Including text of emails. I have a feeling that this is due to the email provider doing some crummy filtering of links in email text. See <a class="external" href="https://core.trac.wordpress.org/ticket/25350">https://core.trac.wordpress.org/ticket/25350</a> for an example.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=160402014-08-13T16:19:30ZSarah Morgano
<ul><li><strong>File</strong> <a href="/attachments/1328">email example.jpg</a> <a class="icon-only icon-download" title="Download" href="/attachments/download/1328/email%20example.jpg">email example.jpg</a> added</li></ul><p>Hi Boone,</p>
<p>This is the only example I have.</p>
<p>Best,</p>
<p>Sarah</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=160412014-08-13T16:49:26ZBoone Gorgesboone@gorg.es
<ul></ul><p>Thanks, Sarah. This does suggest that it's a problem with the email service that LAGCC is using. I'd suggest passing this issue along to their IT staff.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=167612014-09-24T16:15:06ZSarah Morgano
<ul><li><strong>Assignee</strong> changed from <i>Boone Gorges</i> to <i>Sarah Morgano</i></li></ul><p>OK, will do.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=169842014-10-08T17:21:43ZBoone Gorgesboone@gorg.es
<ul></ul><p>Following up on this, Sarah. Did you reach out again to Laguardia IT?</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=169862014-10-08T17:28:27ZSarah Morgano
<ul></ul><p>The email from that member just made me realize that I didn't. I <em>just</em> emailed them. Sorry for the oversight.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=169872014-10-08T17:33:16ZBoone Gorgesboone@gorg.es
<ul></ul><p>No problem! Please let me know when they've responded.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=169882014-10-08T17:42:26ZSarah Morgano
<ul></ul><p>Will do.</p> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=187582015-03-22T00:43:34ZBoone Gorgesboone@gorg.es
<ul><li><strong>Target version</strong> set to <i>Not tracked</i></li></ul> CUNY Academic Commons - Support #3365: LAGCC reset password issuehttps://redmine.gc.cuny.edu/issues/3365?journal_id=225422016-01-26T22:22:40ZBoone Gorgesboone@gorg.es
<ul><li><strong>Status</strong> changed from <i>Assigned</i> to <i>Resolved</i></li></ul><p>This should have been fixed by Microsoft. <a class="external" href="https://redmine.gc.cuny.edu/issues/3243#note-1">https://redmine.gc.cuny.edu/issues/3243#note-1</a></p>