https://redmine.gc.cuny.edu/https://redmine.gc.cuny.edu/favicon.ico2015-11-10T17:44:17ZCUNY Graduate Center - Project Tracking SystemCUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=216212015-11-10T17:44:17ZMarilyn WeberMweber@gc.cuny.edu
<ul></ul><p>I just tested it and it works fine when I submit an issue. (I also received this from Stephen by the way - "When I click the word Title on my new paper, the word disappears, but so does the cursor.")</p> CUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=216222015-11-10T17:56:14ZMarilyn WeberMweber@gc.cuny.edu
<ul></ul><p>Well, I've just received a ticket from a non-ZenDesk admin, so perhaps this was just a fluke.</p> CUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=216232015-11-10T18:42:59ZMatt Goldmattgold@gmail.com
<ul></ul><p>Well, the GC recently disabled email forwarding for GC addresses. Could that be related? I can't remember how we set up Zendesk to pick up tickets from the Commons address.</p> CUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=216402015-11-11T18:32:17ZBoone Gorgesboone@gorg.es
<ul><li><strong>Subject</strong> changed from <i>ZenDesk</i> to <i>ZenDesk emails not being sent</i></li><li><strong>Category name</strong> set to <i>ZenDesk</i></li><li><strong>Target version</strong> set to <i>Not tracked</i></li></ul> CUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=217412015-11-19T21:50:01ZMarilyn WeberMweber@gc.cuny.edu
<ul></ul><p>Boone - <br />I think this ticket can be closed. Matt has directed me to have Ray just change the request destination to ZD directly. That should do it.</p> CUNY Academic Commons - Bug #4881: ZenDesk emails not being senthttps://redmine.gc.cuny.edu/issues/4881?journal_id=219082015-12-07T06:34:33ZRaymond Hoh
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Resolved</i></li></ul><p>Going to close this as we resolved this a few weeks ago.</p>