CUNY Academic Commons

Cheryl Littman, Acting Dean of Institutional Effectiveness at Queens, reports:
"I am trying to change my CUNY Academic Commons account email address from cheryl.littman@mail.cuny.edu to cheryl.littman@qc.cuny.edu. I followed the instructions from the FAQ/Help info, changing my password as well as the account email. The screen says I'm successful, but after logging out and then back in again, the Commons Profile/Settings page still shows the email address as @mail.cuny.edu instead of @qc.cuny.edu."

I've asked her to clarify whether she was trying to chgne the password at the same time as the account email, but she says no. She has tried again with her known password and, indeed, she still gets the green notification bar that says "Your settings have been saved" I can see her in the users list (clittman) but I cannot change her address there.

I'm able to replicate this for myself. Last night I followed these instructions:
To change the email account where you receive email notifications, go to the top black navigation bar, hover over your avatar on the top right corner, and select: My Settings » General. Re-write your preferred email account in the ‘Account Email’ field, then scroll down and select “Save Changes.”
To try to change my History account (username: conduit) from mweb05@gmail.com to history@gc.cuny.edu. Got the green bar, thought all was well, but my user page still shows the gmail address.

LMK what more information you need. Thanks!