Project

General

Profile

Actions

Bug #6782

closed

Non-CUNY Signup Code Prompt didn't appear when registering in Firefox

Added by Laura Kane over 7 years ago. Updated over 7 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
-
Start date:
2016-11-16
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi Commons Team,

Just reporting:
I tried to create a new Commons account with a Non-CUNY email address in Firefox and didn't receive the prompt to enter in the verification code. I switched browsers to Chrome and was able to complete the signup.

Best,
Laura

Actions #1

Updated by Matt Gold over 7 years ago

  • Category name set to Registration
  • Status changed from New to Assigned
  • Assignee set to Boone Gorges
Actions #2

Updated by Boone Gorges over 7 years ago

  • Status changed from Assigned to Reporter Feedback

Hi Laura - Thanks for the report. Can you please give more details about exactly what you did, and/or provide screenshots? Here's what I'm interpreting:

1. You visited http://commons.gc.cuny.edu/register/
2. In the "Email Address" field, you entered a non-CUNY email address
3. You clicked away or tabbed out (this is called a "blur" event)
4. At this point, you expected to see the Signup Code field appear, but it did not

If this is incorrect, please provide more details. If it's correct, please give me some information about your system - which version of Firefox, which OS, and ideally, whether you see any warnings or errors in your browser's console when blurring out of the Email Address box (F12).

For the record, I'm unable to reproduce the issue; the signup code field is appearing as I'd expect in all cases.

Actions #3

Updated by Laura Kane over 7 years ago

Hi Boone,

Your interpretation is correct. I actually filled out all the rest of the required items and still received no prompt. Unfortunately, I did not take a screenshot, and I have not been able to reproduce the issue at this time. I suppose it could have been a weird browser issue that occurred right as I was trying to sign up?

I'm using Firefox v 49.0.2, OS 10.11.6, and I don't see any errors at this time (sorry!).

Best,
Laura

Boone Gorges wrote:

Hi Laura - Thanks for the report. Can you please give more details about exactly what you did, and/or provide screenshots? Here's what I'm interpreting:

1. You visited http://commons.gc.cuny.edu/register/
2. In the "Email Address" field, you entered a non-CUNY email address
3. You clicked away or tabbed out (this is called a "blur" event)
4. At this point, you expected to see the Signup Code field appear, but it did not

If this is incorrect, please provide more details. If it's correct, please give me some information about your system - which version of Firefox, which OS, and ideally, whether you see any warnings or errors in your browser's console when blurring out of the Email Address box (F12).

For the record, I'm unable to reproduce the issue; the signup code field is appearing as I'd expect in all cases.

Actions #4

Updated by Boone Gorges over 7 years ago

  • Status changed from Reporter Feedback to Rejected

Thanks for the quick follow-up, Laura. I'm still unable to reproduce, so I'm going to chalk your earlier problem up to a blip and close this ticket. If it comes up again, please grab a screenshot (including of the browser console) and reopen.

Actions

Also available in: Atom PDF