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IT Server Downtime Support Requested info

User documentation
2016-03-15

When you notice that the Commons is slow or a server is down, please include with your report:

  • the web site and/or page that the user was having problem with
  • the time (hour and minute) of the incident
  • the IP from which the user is coming from (http://whatismyipaddress.com) * the browsers type and version that the user used (visit supportdetails.com)
  • a detailed description of the problem/incident

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