Project

General

Profile

Support #10440

Acert post problem

Added by Marilyn Weber 9 months ago. Updated 7 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2018-10-05
Due date:
% Done:

0%

Estimated time:

Description

Matt Mccaleb report:

I'm having trouble with our website, acert.hunter.cuny.edu. Whenever I create a new post, it can sometimes take up to days for it to populate on our front page. Is there a specific reason for this? Can I change that setting?

Matt

acert.JPG (112 KB) acert.JPG Marilyn Weber, 2018-10-05 03:39 PM

History

#1 Updated by Boone Gorges 9 months ago

  • Status changed from New to Resolved

Could you please ask Matt to pass along some specific details? Can he give an example of post that took a while to show up? And, most importantly, can he specify where on the home page new posts are designed to show up? The page at http://acert.hunter.cuny.edu/ has a slider as well as several different columns.

#2 Updated by Marilyn Weber 9 months ago

He replies:

"The two most recent posts, "ACERT Teaching Hack - Social Annotation with Hypothes.is" and "Small Teaching and Hypothes.is" are currently on the front page, but there was a long delay between publishing and the posts actually populating on the front page. Thanks for looking into this!"

#3 Updated by Boone Gorges 9 months ago

  • Status changed from Resolved to Reporter Feedback

Thanks for being the go-between, Marilyn.

Could you please ask for details about what "populating on the front page" means? If it's not possible to describe, perhaps an annotated screenshot? There are several different areas on the front page that can have content, and in order to debug, I will need to be confident that I'm looking at the right one.

#4 Updated by Marilyn Weber 9 months ago

Annotated screenshot attached.

#5 Updated by Boone Gorges 9 months ago

  • Status changed from Resolved to Reporter Feedback
  • Target version set to Not tracked

Thanks for the details.

These posts are provided by List Category Posts, which is powered by a shortcode that's embedded in a table generated by TablePress. My best guess is that TablePress is caching the shortcode output, and the cache is only being invalidated every couple of days.

It should be possible to disable table cache by adding cache_table_outpu=false to the table shortcode definition at https://acert.commons.gc.cuny.edu/wp-admin/post.php?post=16&action=edit. So it would read:

[table id=5 cache_table_output=false /] 

#6 Updated by Boone Gorges 7 months ago

  • Status changed from Reporter Feedback to Resolved

Going to close this as resolved based on the above.

Also available in: Atom PDF