CUNY Academic Commons

Hi Boone -
Julie provide the request url. It came from the link "unsubscribe" at the bottom of a sent newsletter. The javascript error was this:

Source map error: request failed with status 404 Resource URL: https://wlteaching.commons.gc.cuny.edu/wp-includes/js/jquery/jquery.form.min.js?ver=4.2.1-1.14.7 Source Map URL: jquery.form.min.js.map

I hope this helps. As I said, it works okay on my test site.

Thanks, Scott. I think that the JS error is unrelated.

Could you please outline in some more detail how this is supposed to work? When you click the Unsubscribe link, should you be immediately unsubscribed? If so, what page are you led to, and what message do you see? Or, when clicking the link, are you led to a page where you see a form that lets you confirm that you're unsubscribing? I am unfamiliar with the way the plugin is intended to operate, and I'm confused by the fact that there appears to be an unrendered shortcode on the https://wlteaching.commons.gc.cuny.edu/mailing-list/?method=unsubscribe&wpmlsubscriber_id=5&wpmlmailinglist_id=2&authkey=e4da3b7fbbce2345d7772b0674a318d5 page.

"unrevised" shortcode should be "unresolved" shortcode

I do see this error related to Google Analytics

content-ads.js loaded: about:blank
?method=unsubscribe&wpmlhistory_id=10&wpmlsubscriber_id=8&wpmlmailinglist_id=1&authkey=c9f0f895fb98ab9159f51fd0297e236d:929 GET https://www.google-analytics.com/analytics.js net::ERR_BLOCKED_BY_CLIENT
(anonymous) ?method=unsubscribe&wpmlhistory_id=10&wpmlsubscriber_id=8&wpmlmailinglist_id=1&authkey=c9f0f895fb98ab9159f51fd0297e236d:929
(anonymous) ?method=unsubscribe&wpmlhistory_id=10&wpmlsubscriber_id=8&wpmlmailinglist_id=1&authkey=c9f0f895fb98ab9159f51fd0297e236d:930
?method=unsubscribe&wpmlhistory_id=10&wpmlsubscriber_id=8&wpmlmailinglist_id=1&authkey=c9f0f895fb98ab9159f51fd0297e236d:1 Unchecked runtime.lastError: The message port closed before a response was received.
content-tss.js:2 content-tss.js loaded: about:blank
VM90:7

Thanks, Scott. Have you confirmed that the problem exists elsewhere on the Commons? There are so many ways that this plugin can be configured that I'm unsure whether it's a bug in the plugin, an incompatibility with other plugins installed on the site, or a configuration error.

Could you please take screenshots, or describe in bullet points, what happens during a successful unsubscribe clickthrough on your own site? What URL are you sent to first? What does the screen look like? Is more action required, like checking a box or submitting a form? Do you see a success message of some sort?

I'm looking at the code to try to reproduce the proper logic, and from what I see, all unsubscribe requests should go through the newsletters_management shortcode, not newsletters_subscribe. But again, I may be understanding the way that the plugin is supposed to work.

Scott and I have worked through this a bit over email and ruled out some possibilities.

I think I found the configuration error at the root of the problem. At https://wlteaching.commons.gc.cuny.edu/wp-admin/admin.php?page=newsletters-settings-subscribers, click the Advanced button to reveal all settings. There's a field labeled "Management Post ID", which was empty. As such, the plugin didn't know where to lead users when clicking Unsubscribe and Manage from the email. I filled it in with the post ID of the manage-subscriptions page that Scott created, and it appears to have fixed the problem. Scott, could you verify?

I don't know why this originally happened. My guess is that the plugin auto-created the page(s) it needed, but then the admin deleted and recreated them; the plugin then didn't know about the recreated pages.