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Support #11524

theme purchase rights

Added by scott voth over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
WordPress Themes
Target version:
Start date:
2019-06-05
Due date:
% Done:

0%

Estimated time:

Description

Sissel McCarthy has a premium plan on wordpress.com and purchased a premium theme (HIVE). She would like to move her site over to the Commons. I think if she has a license (for updates) and a zip file, we could activate that theme for her site only. But I think wordpress.com manages their themes internally, and she probably never got a zip file. Does she have a way to get the zip?

History

#1 Updated by Boone Gorges over 2 years ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

It looks like Hive is available outside of wordpress.com https://pixelgrade.com/themes/blogging/hive but I doubt whether the wordpress.com upcharge for the Hive license is transferable outside of wordpress.com. The best bet is to contact wordpress.com support to see if they're able to roll her Hive surcharge into a Pixelgrade account. If not, the only other option is to pay again for the license, directly through Pixelgrade.

#2 Updated by scott voth over 2 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks Boone. I took a closer look at her plan, and it seems the premium plan provides a number of (sell they say unlimited) premium themes. So in a sense, she never really bought HIVE. Closing this for now.

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