Support #11524

theme purchase rights

Added by scott voth almost 3 years ago. Updated almost 3 years ago.

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WordPress Themes
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Sissel McCarthy has a premium plan on and purchased a premium theme (HIVE). She would like to move her site over to the Commons. I think if she has a license (for updates) and a zip file, we could activate that theme for her site only. But I think manages their themes internally, and she probably never got a zip file. Does she have a way to get the zip?


#1 Updated by Boone Gorges almost 3 years ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

It looks like Hive is available outside of but I doubt whether the upcharge for the Hive license is transferable outside of The best bet is to contact support to see if they're able to roll her Hive surcharge into a Pixelgrade account. If not, the only other option is to pay again for the license, directly through Pixelgrade.

#2 Updated by scott voth almost 3 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks Boone. I took a closer look at her plan, and it seems the premium plan provides a number of (sell they say unlimited) premium themes. So in a sense, she never really bought HIVE. Closing this for now.

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