CUNY Academic Commons

Received this report via email from Gina Cherry:

Hi Boone,

This seems to be a response to a form submission on the CETLS site. WE’ve been using this form for a long time and this never happened before, so I’m not sure what’s going on.

From: "Academic Commons, CUNY" <commons@gc.cuny.edu>
Date: Thursday, August 29, 2019 at 5:14 PM
To: CETLS <CETLS@bmcc.cuny.edu>
Subject: Automatic reply: New submission from CETLS Room Reservation/Event Scheduling

If you need help with the CUNY Academic Commons, please write to support@cunycommons.zendesk.com. Thank you!

- CUNY Academic Commons Team

This is coming from the Gravity Form at https://bmcccetls.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&view=settings&id=8&subview=notification&nid=57ffe4f826797. My interpretation is that GF is sending the notification to commons@gc.cuny.edu, which is bouncing it back to the from address, which is (correctly) CETLS@bmcc.cuny.edu. Both are correctly listed as {admin_email} in the GF form settings, so there must have been some change in the most recent GF update that either broke the way {admin_email} swapping works, or caused a conflict with one of our global mail filters (which deal mainly in From/Reply-To, so I'm guessing it's not this).

Gina, can you please confirm the following:
(a) Notifications for this form used to go to CETLS@bmcc.cuny.edu
(b) The notification you forwarded did not go to the CETLS email address; you only knew about it because of the commons@gc.cuny.edu autoreply