Support #12382


Email request change

Added by Marilyn Weber about 4 years ago. Updated over 1 year ago.

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I think I should be able to do this myself (as a super admin), but I do not see this user in the user list:

"I am an alumni of the GC and now on faculty at Brooklyn College. I was just trying to set myself up on the Academic Commons (I’m wanting to create a site for a research project about to launch) and realized I already have an account from back when I was in grad school! But – when I tried to reset my password, I’m not getting the password reset link. I’m assuming the reset link is going to my now defunct gc email address that was something like:
Is there a way I can get back into my profile rather than starting fresh?
My username was/is: maddyfox
When I search in the Commons I find myself: Madeline Fox"

Here she is - - so why can't I see her in the commons dashboard? Thanks for helping me learn!

Actions #1

Updated by Boone Gorges about 4 years ago

  • Category name set to Membership
  • Assignee set to Marilyn Weber
  • Target version set to Not tracked

Hi Marilyn - Make sure you're looking in the network admin as a super admin:

Actions #2

Updated by Marilyn Weber about 4 years ago

I don't know how I missed her, but it's all done now. Thanks!

Actions #3

Updated by Marilyn Weber over 1 year ago

  • Status changed from New to Resolved

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