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Support #12382

Email request change

Added by Marilyn Weber over 1 year ago. Updated over 1 year ago.

Status:
New
Priority name:
Normal
Assignee:
Category name:
Membership
Target version:
Start date:
2020-02-06
Due date:
% Done:

0%

Estimated time:

Description

I think I should be able to do this myself (as a super admin), but I do not see this user in the user list:

"I am an alumni of the GC and now on faculty at Brooklyn College. I was just trying to set myself up on the Academic Commons (I’m wanting to create a site for a research project about to launch) and realized I already have an account from back when I was in grad school! But – when I tried to reset my password, I’m not getting the password reset link. I’m assuming the reset link is going to my now defunct gc email address that was something like:
Is there a way I can get back into my profile rather than starting fresh?
My username was/is: maddyfox
When I search in the Commons I find myself: Madeline Fox"

Here she is - https://commons.gc.cuny.edu/members/maddyfox - so why can't I see her in the commons dashboard? Thanks for helping me learn!

History

#1 Updated by Boone Gorges over 1 year ago

  • Category name set to Membership
  • Assignee set to Marilyn Weber
  • Target version set to Not tracked

Hi Marilyn - Make sure you're looking in the network admin as a super admin: http://commons.gc.cuny.edu/wp-admin/network/users.php?s=maddyfox

#2 Updated by Marilyn Weber over 1 year ago

I don't know how I missed her, but it's all done now. Thanks!

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