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Bug #12893

Login issue

Added by Matt Gold almost 2 years ago. Updated almost 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Start date:
2020-06-04
Due date:
% Done:

0%

Estimated time:

Description

User coblezc reports the following:

I get the following message when trying to login to nycdh.org [nycdh.org] --
Forbidden You don't have permission to access /wp-login.php on this server.

can you please check on why this might be happening, Ray? Thank you.

History

#1 Updated by Raymond Hoh almost 2 years ago

  • Status changed from Assigned to Reporter Feedback

Hi Matt,

Login requires cookies. Perhaps coblezc is using an extension to block cookies?

If coblezc isn't blocking cookies, then perhaps an adblocking extension is blocking the cookie. We've had issues in the past on the Commons if the user has the Fanboy Annoyance or Cookie list enabled in uBlock Origin or Adblock Plus.

See https://redmine.gc.cuny.edu/issues/11078#note-5

Can you ask if that is the case with coblezc?

#2 Updated by Raymond Hoh almost 2 years ago

If the user has uBlock Origin, the following override filter can be added under the "My Filters" tab on the uBlock Origin dashboard page:

@@||nycdh.org/wp-content/plugins/cookies-for-comments/*$image

#3 Updated by Matt Gold almost 2 years ago

  • Status changed from Reporter Feedback to Resolved

That was it!! Thanks so much, Ray! Much appreciated.

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