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Support #14016

PDFs not downloading

Added by Marilyn Weber 9 months ago. Updated 9 months ago.

Status:
Rejected
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2021-02-19
Due date:
% Done:

0%

Estimated time:

Description

Theory, Research, and Action in Urban Education (TRAUE) "an open-access, peer-reviewed online journal" intends to have its articles sharable as PDFs, but the download attemps resolve as "Failed - server problem". Screenshot attached.

This is reported by the site admin, and I can replicate the problem. Try any article from https://traue.commons.gc.cuny.edu/current-issue-2/

Screenshot 2021-02-19 195354.jpg (15.3 KB) Screenshot 2021-02-19 195354.jpg Marilyn Weber, 2021-02-19 07:54 PM

History

#1 Updated by Boone Gorges 9 months ago

Here's what I tried:

- Visit https://traue.commons.gc.cuny.edu/mindful-subjects-the-disciplinary-power-of-mindfulness-in-schools/
- Click the 'Download' button

When I did this, I was able to download and open the PDF. I tried this in a few different browsers.

Am I looking at the right place and doing the right thing? If you're still having the problem, can you specify your operating system and browser?

#2 Updated by Marilyn Weber 9 months ago

She wrote "I think I fixed it!! I deactivated some old plugins and it worked. THANK YOU again!!"

I've asked what she deactivated.

#3 Updated by Marilyn Weber 9 months ago

This can be closed, but for posterity - "I deactivated
6/6 active plugins so I'm not sure which was technically the culprit, but I
suspect it was the NextGEN Gallery since that one is related to multimedia
uploads. However, I also deactivated the Google Docs shortcut, Yoast SEO,
Google Fonts, Jetpack, and EasyRotator..."

#4 Updated by Boone Gorges 9 months ago

  • Status changed from New to Rejected

Thanks for following up!

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