Support #14016
closedPDFs not downloading
0%
Description
Theory, Research, and Action in Urban Education (TRAUE) "an open-access, peer-reviewed online journal" intends to have its articles sharable as PDFs, but the download attemps resolve as "Failed - server problem". Screenshot attached.
This is reported by the site admin, and I can replicate the problem. Try any article from https://traue.commons.gc.cuny.edu/current-issue-2/
Files
Updated by Boone Gorges about 3 years ago
Here's what I tried:
- Visit https://traue.commons.gc.cuny.edu/mindful-subjects-the-disciplinary-power-of-mindfulness-in-schools/
- Click the 'Download' button
When I did this, I was able to download and open the PDF. I tried this in a few different browsers.
Am I looking at the right place and doing the right thing? If you're still having the problem, can you specify your operating system and browser?
Updated by Marilyn Weber about 3 years ago
She wrote "I think I fixed it!! I deactivated some old plugins and it worked. THANK YOU again!!"
I've asked what she deactivated.
Updated by Marilyn Weber about 3 years ago
This can be closed, but for posterity - "I deactivated
6/6 active plugins so I'm not sure which was technically the culprit, but I
suspect it was the NextGEN Gallery since that one is related to multimedia
uploads. However, I also deactivated the Google Docs shortcut, Yoast SEO,
Google Fonts, Jetpack, and EasyRotator..."
Updated by Boone Gorges about 3 years ago
- Status changed from New to Rejected
Thanks for following up!