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Support #14847

JetPack Issue displaying simple images

Added by scott voth about 2 months ago. Updated about 2 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
WordPress Plugins
Target version:
-
Start date:
2021-10-07
Due date:
% Done:

0%

Estimated time:

Description

on Jeff Allred's site (https://dh700fa21.commons.gc.cuny.edu/) he had a number of plugins (see attached) installed. When he tried to add an image to a page using the block editor, the image looked good in the editor, but did not display on the actual page. It was just an empty box. I noticed that Jetpack open graph tags were being used (see other attachment), and that the image url was being prepended with "i1.wp.com/". I asked him to disable JetPack, and everything now works fine.

Do you think there is an incompatibility with one of the other plugins?

Screen Shot 2021-10-07 at 9.33.14 AM.png (268 KB) Screen Shot 2021-10-07 at 9.33.14 AM.png scott voth, 2021-10-07 02:03 PM
jeff.jpg (244 KB) jeff.jpg scott voth, 2021-10-07 02:03 PM

History

#1 Updated by Raymond Hoh about 2 months ago

Hi Scott,

There's quite possibly an issue with Jetpack.

I cannot check because when I attempt to activate Jetpack and head to the Jetpack dashboard, it's asking me to set up Jetpack.

With regards to:

I noticed that Jetpack open graph tags were being used (see other attachment), and that the image url was being prepended with "i1.wp.com/".

Jeff can try deactivating the "Site Accelerator" feature from Jetpack: https://jetpack.com/support/site-accelerator/. This is the functionality that mirrors the images to wordpress.com.

If Jeff solely needs Open Graph support, then we have a plugin titled "Open Graph and Twitter Card Tags" that can handle that and Jetpack can be left deactivated.

#2 Updated by scott voth about 2 months ago

  • Status changed from New to Resolved

Thanks Ray - I let Jeff know.

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