Bug #16079
closedCritical Error on Wordpress Site
0%
Description
Hello,
I recently tried to create a new site by cloning this existing site - https://digitalfellows.commons.gc.cuny.edu/. The URL for the cloned site is https://dftest1.commons.gc.cuny.edu/. Initially the cloned site worked just fine. However, when I tried changing the theme, I started getting an error message saying "There has been a critical error on this website." Now I cannot even access the dashboard of the cloned site. Please can you look into this error and help me regain access to https://dftest1.commons.gc.cuny.edu/.
Thank you for your assistance.
Best regards,
Param Ajmera
GC Digital Fellow
Updated by Boone Gorges about 2 years ago
- Status changed from New to Reporter Feedback
- Target version set to Not tracked
It appears that there's an incompatibility between the Kickstart theme and the shortcodes-ultimate plugin (the theme copies some of the functions from the plugin without checking for their existence first):
PHP Fatal error: Cannot redeclare su_hex_shift() (previously declared in /PROD_WWW/html/commons/www/wp-content/plugins/shortcodes-ultimate/includes/deprecated/functions.php:87) in /PROD_WWW/html/commons/www/wp-content/themes/kickstart/inc/plugin/shortcodes/lib/color.php on line 12 Fatal error: Cannot redeclare su_hex_shift() (previously declared in /PROD_WWW/html/commons/www/wp-content/plugins/shortcodes-ultimate/includes/deprecated/functions.php:87) in /PROD_WWW/html/commons/www/wp-content/themes/kickstart/inc/plugin/shortcodes/lib/color.php on line 12
I've deactivated the shortcodes-ultimate theme on the website.
Updated by Param Ajmera about 2 years ago
Thank you so much, Boone! The site is back up and running now.
Best,
Param
Updated by Boone Gorges about 2 years ago
- Status changed from Reporter Feedback to Resolved
Thanks for confirming!